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Festiva

Hotels and Resorts
Has verified representatives
  • 3 ISSUES RESOLVED
  • 371 TOTAL REVIEWS
  • $950K CLAIMED LOSSES
  • $7.1K AVERAGE LOSS
1.9
Staff
Customer service
Exchange, Refund and Cancellation Policy
Website
Location
  • Location 5
  • Parking 4
  • Customer service 3
  • Savings 2
  • Front desk attendants 2

Customers don't like

  • Customer service4
  • Time wasted on phone lies3
  • Trying to charge inappropriate fees2
  • How they manage money2
  • Eventual scam2
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Iberostar

Hotels and Resorts
  • 5 ISSUES RESOLVED
  • 108 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $11.4K AVERAGE LOSS
3.0
Staff
Customer service
Exchange, Refund and Cancellation Policy
Website
Location
  • Love the hotel 7
  • Restaurant service staff 2
  • Location 2
  • Food 2
  • Excellent 2

Customers don't like

  • Lied and scammed us3
  • Flat out lied to us to sell us a membership3
  • Hate the club2
  • Usage of the membership clube1
  • Sleep was disturbed1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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