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Festiva

Hotels and Resorts
  • 3 ISSUES RESOLVED
  • 344 TOTAL REVIEWS
  • $850K CLAIMED LOSSES
  • $6.8K AVERAGE LOSS
1.8
Staff
Customer service
Exchange, Refund and Cancellation Policy
Website
Location
  • Location 5
  • Customer service 3
  • Parking 2
  • Savings 2
  • Used to like everything when it was peppertree 1

Customers don't like

  • Customer service6
  • Lies5
  • Poor customer service5
  • Time wasted on phone lies5
  • Website usability3
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Hyatt

Hotels and Resorts
  • 2 ISSUES RESOLVED
  • 76 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $11.5K AVERAGE LOSS
1.9
Staff
Customer service
Exchange, Refund and Cancellation Policy
Website
Location
  • Bitter taste 1
  • Customers 1
  • Frontline staff 1
  • Maids 1
  • Valet guys 1

Customers don't like

  • Customer service policy2
  • Lack of respect2
  • No real regard for customers2
  • Room not up to hyatt 5 stars2
  • Uppermanagement2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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