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Festiva

Hotels and Resorts
Has verified representatives
  • 3 ISSUES RESOLVED
  • 371 TOTAL REVIEWS
  • $950K CLAIMED LOSSES
  • $7.1K AVERAGE LOSS
1.9
Staff
Customer service
Website
Exchange, Refund and Cancellation Policy
  • Location 5
  • Parking 4
  • Customer service 3
  • Savings 2
  • Front desk attendants 2

Customers don't like

  • Customer service4
  • Time wasted on phone lies3
  • Trying to charge inappropriate fees2
  • How they manage money2
  • Eventual scam2
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Flipkey

Travel
  • 7 ISSUES RESOLVED
  • 265 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Staff
Customer service
Website
Exchange, Refund and Cancellation Policy
  • Old flipkey 10
  • Old practices 8
  • Ease of use of website 4
  • Website generates alot of inquiries 3
  • Number of inquiries i receive 3

Customers don't like

  • Poor customer service18
  • Website12
  • Broken website9
  • Mobile application6
  • Ownership communication restrictions3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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