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Festiva

Hotels and Resorts
  • 3 ISSUES RESOLVED
  • 353 TOTAL REVIEWS
  • $880K CLAIMED LOSSES
  • $6.9K AVERAGE LOSS
1.8
Staff
Customer service
Exchange, Refund and Cancellation Policy
Website
  • Location 4
  • Parking 4
  • Customer service 3
  • Employees 2
  • Savings 2

Customers don't like

  • Customer service6
  • Lies6
  • Time wasted on phone lies5
  • Poor customer service4
  • Website usability3
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Flipkey

Travel
  • 5 ISSUES RESOLVED
  • 249 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
1.4
Staff
Customer service
Exchange, Refund and Cancellation Policy
Website
  • Old flipkey 10
  • Old practices 8
  • Ease of use of website 4
  • Number of inquiries i receive 3
  • Website generates alot of inquiries 3

Customers don't like

  • Poor customer service38
  • Broken website21
  • Website19
  • Mobile application11
  • Customer service10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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