PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suburban Propane and Ferrellgas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suburban Propane
Ferrellgas

Suburban Propane and Ferrellgas Overview

Total reviews 552 124
Company responses 0 0
Issues resolved 2 0

Suburban Propane and Ferrellgas Consumer Ratings

Rank
180 out of 783 in Utility category
163 out of 783 in Utility category
Customer service
121 in category
152 in category
Price Affordability
170 in category
126 in category
Product or Service Quality
129 in category
142 in category
Website
142 in category
162 in category

Suburban Propane and Ferrellgas Rating Details

Customer service
1.3 (266 reviews)
1.1 (50 reviews)
Reviewer's quote

...We decided to leave due to billing and customer service. Please do your research and pay attention to the reviews. I would not recommend this company to anyone due to its questionable practice..

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...left was told they charge $80 to measure what's left in the tank after I've already paid for the fuel when all they have to do is look at the gauge *** rude customer service lady dead of winter no propane in my tank wouldn't even come out and service me with $100 worth of propane for a couple days till I got paid nice customer service get your crap off my property I hope I never have...

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Price Affordability
1.1 (231 reviews)
1.5 (40 reviews)
Reviewer's quote

...Besides quoting me one price and then charging me another, their phone operators are expert at treating customers as though they are idiots..

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...First I was told I would be refunded at the price I paid when I got tank filled. I then called to arrange pick up, I was told there was a pump off fee of 79. 99 and I would be refunded at 1...

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Product or Service Quality
1.4 (222 reviews)
1.4 (44 reviews)
Reviewer's quote

...Service came out, he was here 1/2 hour. I signed for the t-stat, and it was $50. No problem...

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We had a service man named Tom Rixen come. He was to attach our tank to our new home and Boiler runs on wood or propane. He came to the door of our old home a mobile home and asked if he was to as he said "hook up the trailer" I wanted this jack *** off my property right away...

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Website
1.7 (195 reviews)
1.5 (35 reviews)
Reviewer's quote

...No response from company from my email through their website. Responded when I left a FB comment, to contact them through their website. No response from my CT State Rep Wood or CT DCP (to be fair to DCP, no law on the books in CT to protect me/nothing new with *** suburban!)..

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Absolutely the worst company I've ever dealt with long-time customer service has fallen off ordered fuel as per their website with the 5 to 7 day delivery allowance day seven we are out of fuel and nowhere near being on the route for delivery I will cancel my commercial account and my personal...

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Suburban Propane and Ferrellgas Pros and Cons

Pros
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
  • Cant find one yet
  • Pricing and billing options
  • Service
Cons
  • Customer service
  • Overpriced
  • Rude employees
  • Customer service
  • Price gouging
  • Delivery service

Suburban Propane and Ferrellgas Most Positive Reviews

Top rated reviews
4.1

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

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5

Pulled in to have my RV tank refueled. Attendant was quick & friendly to fill my tank in less than 5 min. Took my...

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3.3

We have been with suburban propane for many years. I had an option to use another company for half the price i was...

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No votes

Suburban Propane and Ferrellgas Most Critical Reviews

Lowest rated reviews
1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

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1

BE CAREFUL WITH THIS COMPANY! They quote one price then double the price after install. They overcharge and add...

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1

It's hard to get someone on the phone with this company. When you finally do get someone, they are extremely RUDE and...

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1

This company lacks integrity and has the worst customer service. Confirmed 2x's in the same day that I was on the...

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Suburban Propane and Ferrellgas Latest Reviews

Recent published reviews
1.6

I can not stress the lack of training and customer care. I don't know if they were intentionally dishonest or just...

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2.9

Have them for 7-8 years. Just got slapped with a $285.00 tank rental fee ( for 2- 100lb tanks). Ridiculous! Conserving...

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1

I live in an RV and was evicted from my spot that i rented because someone else was willing to pay more. Suburban...

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1

I have had this company for 14 yrs.. I have a small home and a 500 gallon tank. I am what they call a low usage...

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Suburban Propane and Ferrellgas Products and Services

Most reviewed product and services
  • Suburban Propane Propane Tank Refill (74 reviews)
  • Suburban Propane Customer Care (65 reviews)
  • Suburban Propane Tank Refill (55 reviews)
  • Ferrellgas Tank Refill (16 reviews)
  • Ferrellgas Propane Tank Refill (14 reviews)
  • Ferrellgas Tank Rental (4 reviews)