PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suburban Propane and Ferrellgas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suburban Propane
Ferrellgas

Suburban Propane and Ferrellgas Overview

Total reviews 628 199
Company responses 0 0
Issues resolved 2 6

Suburban Propane and Ferrellgas Consumer Ratings

Rank
358 out of 1540 in Utility category
359 out of 1540 in Utility category
Customer service
286 in category
323 in category
Price Affordability
341 in category
298 in category
Product or Service Quality
285 in category
315 in category
Billing Practices
277 in category
264 in category

Suburban Propane and Ferrellgas Rating Details

Customer service
1.3
(315 reviews)
1.1
(92 reviews)
Reviewer's quote

...suburban and got a lot of different stories from different associates and no one could get their facts straight and we were getting very frustrated with the customer service agents. We had called and had a payment plan set up and no one put into our account that we had one. So when we got home from getting food...

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0 propane and no response from customer service. The phone rep was totally obstructionist to talk to supervisor. I have no propane and am freezing..

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Price Affordability
1.2
(282 reviews)
1.4
(74 reviews)
Reviewer's quote

I am from Millville, Pa Pa average price for propane is $2. 89 prices range $2-$3/gal. Suburban in WATSONTOWN, Pa has been charging me +/- $5...

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30%+ higher propane price than local competitor- Im leaving Ferrellgas!! I purchased a home that had Ferrellgas rented tanks so I had to fill with them. Fuel price high plus extra delivery charges our local Cenex does not charge! Beware!..

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Product or Service Quality
1.5
(271 reviews)
1.3
(81 reviews)
Reviewer's quote

...I discontinued your service because of OVER CHARGING. I mean by almost DOUBLE of competitors in our area. People that have come out ON THE SPOT when I've called them...

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...Very poor service!!! I called today twice and was told I would be filled today. They are terrible!!..

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Billing Practices
1.3
(244 reviews)
1.3
(64 reviews)
Reviewer's quote

I've left two messages in the past 28 days regarding this over billing. Have just spoke with another rep who also said 96 gallons max and has told me he will have to call me back as he is uncertain and unauthorized to take care of this. Buy a tank outright and save a fortune on rent and the gouging...

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...and retro billing me back 2 years. Talked to them would not budge still charging me even after I told them I was switching to a other provider sill getting billed for a tank not hooked up not happy with this company !Dont use this company..

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Suburban Propane and Ferrellgas Pros and Cons

Pros
  • Out of my life forever
  • When i cancelled my service
  • Guys that deliver propane
  • Cant find one yet
  • No pros
  • Service
Cons
  • Customer service
  • Overpriced
  • Service
  • Customer service
  • Delivery service
  • Delivery and customer service

Suburban Propane and Ferrellgas Most Positive Reviews

Top rated reviews
5

We want to know if we can set up an account with you. We've been here in Holiday Travel Park in Bunnell, Florida from Ja...

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5

Pulled in to have my RV tank refueled. Attendant was quick & friendly to fill my tank in less than 5 min. Took my...

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5

First of all, if you are reading this review- I am glad! I hope that. like us, you do not just read the bad reviews. I...

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5

mr. darrel herman found leak on tank. called. he arrived on time fixed. the leak check tank. very profecional friendly...

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Suburban Propane and Ferrellgas Most Critical Reviews

Lowest rated reviews
1

I'm sure that subject line is not going to get any or attention and I know it's not the most professional way to start...

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1

We got natural gas out at our house so we discontinued the service with Ferrell Gas. They have left the tank out here...

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1

I was sent and signed a contract in June to start in October ,however,never received delivery. When called to check...

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1

I use a propane tank for a BBQ and fireplace insert so my usage is spotty. Ferrellgas started to arbitrarily insert a t...

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Suburban Propane and Ferrellgas Latest Reviews

Recent published reviews
1

Do not go with Suburban Propane, just awful service, they have no idea when your tank needs to be filled...your tank...

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2

Not only that' but then also rude to me during this process.( Also they never once painted the tank in 30 years time)

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2

When we had no heat in our place we connected suburban and got a lot of different stories from different associates and...

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No votes

Received a bill from Ferrell over a year old then they put a past due charge on when it was their delinquent billing...

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