PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ferrellgas and Suburban Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ferrellgas
Suburban Propane

Ferrellgas and Suburban Propane Overview

Total reviews
118
538
Company responses
0
0
Issues resolved
0
2

Suburban Propane was first mentioned on PissedConsumer on Sep 3, 2009 and since then this brand received 538 reviews. It is 420 reviews more than Ferrellgas received since Oct 26, 2009.

Ferrellgas and Suburban Propane Consumer Ratings

Rank
149 out of 1058 in Utility category
165 out of 1058 in Utility category
Customer service
142 in category
111 in category
Product or Service Quality
120 in category
121 in category
Staff
133 in category
90 in category

According to consumer ratings and reviews, Ferrellgas ranks 16 points higher in the Utility category than Suburban Propane. People gave Ferrellgas 1.1 stars for Customer service criterion in Utility category and it is 142 points higher than the worst rated brand in this category. At the same time, Suburban Propane was rated 1.3 stars for Customer service criterion in this category and it is 173 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Suburban Propane has a higher rating than Suburban Propane. Regarding Staff criterion, consumers gave Ferrellgas 1.3 stars and it is 53% greater than other in category. Suburban Propane however was rated 1.5 stars and it is 68% greater than other in category.

Ferrellgas and Suburban Propane Rating Details

Customer service
1.1 (46 reviews)
1.3 (254 reviews)
Reviewer's quote

With inexperience to the propane delivery and refills, I haven't had much help from the customer service team in the Saratoga branch of upstate New York. On 2/22/2019, I spoke to Sonja who was helping me set up a budget plan. It seemed she was weary of the information need from me as far as us...

Melchizedek

I called Suburban & was informed we are now a small use customer now so priced accordingly. I called another local propane company who quoted me less than half of what Suburban was charging, plus they said even though its considered a 60 gal tank, it wont actually take 60 gallons and when Suburban...

Carol H
Product or Service Quality
1.4 (40 reviews)
1.4 (212 reviews)
Reviewer's quote

Was promised propane refill today...No call No show. Ordered refill 11 days ago. Was simply lied to

PissedConsumer1169753

I was paying 3.59 per gallon, after complaining and saying I was going to leave try dropped my price to 3.21 per gallon, they threaten come take my tank if I used another company. Shopped around and found most companies were almost 1/2 as expensive. I’m now paying 1.80 per gallon, shop around is my...

Brian
Staff
1.3 (40 reviews)
1.5 (233 reviews)
Reviewer's quote

MY DAUGHTER RENTED A HOUSE IN MCLENNAN COUNTY, SHE SAVED FOR OVER A MONTH TO GET THE PROPANE PAID FOR, THEY CAME OUT AFTER SEVERAL DAYS AND FILLED HER TANK. OBVIOUSLY THEY DIDNT DO A LEAK CHECK BECAUSE WITHIN A WEEK ALL 100 GALLONS WHERE LEAKED INTO THE NEIGHBORHOOD, MIND YOU A DAYCARE IS ACROSS...

KELLY K

...to my own tank with Amerigas filling it automatically and wish I could/would never hear from or see suburban ever again !!! I feel sorry for their office staff, having to work for such a company and still have proper public relations,,, I'll go ahead and give them credit because they can't help what the Turds at the top do !!! I'll have gravel in my mouth for a long long time towards suburban for what they did to me !! :wtf: :wtf: SURBURBAN; just pick up your damned tank, rape me again on the refund for what fuel is still in it and don't bother even trying to get a hold of me for ANYTHING !!!!!!! BECAUSE YOU...

david j

Ferrellgas and Suburban Propane Pros and Cons

Pros
  • Cant find one yet
  • Pricing and billing options
  • Service
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
Cons
  • Price gouging
  • Delivery service
  • Delivery and customer service
  • Customer service
  • Overpriced
  • Rude employees

Ferrellgas and Suburban Propane Most Positive Reviews

Top rated reviews
5

Pulled in to have my RV tank refueled. Attendant was quick & friendly to fill my tank in less than 5 min. Took my...

4.2

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

Ferrellgas and Suburban Propane Most Critical Reviews

Lowest rated reviews
1

BE CAREFUL WITH THIS COMPANY! They quote one price then double the price after install. They overcharge and add...

1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

Ferrellgas and Suburban Propane Latest Reviews

Recent published reviews
1

MY DAUGHTER RENTED A HOUSE IN MCLENNAN COUNTY, SHE SAVED FOR OVER A MONTH TO GET THE PROPANE PAID FOR, THEY CAME OUT AFT...

Read all 118 reviews
1

My oil furnace has failed too many times after the technician gave it a checkup at the beginning of the season. I have...

Read all 538 reviews

Ferrellgas and Suburban Propane Products and Services

Most reviewed product and services
  • Ferrellgas Tank Refill (16 reviews)
  • Ferrellgas Propane Tank Refill (14 reviews)
  • Ferrellgas Customer Care (3 reviews)
  • Suburban Propane Propane Tank Refill (72 reviews)
  • Suburban Propane Customer Care (62 reviews)
  • Suburban Propane Tank Refill (53 reviews)