PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ferrellgas and Suburban Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ferrellgas
Suburban Propane

Ferrellgas and Suburban Propane Overview

Total reviews
122
547
Company responses
0
0
Issues resolved
0
2

Ferrellgas and Suburban Propane Consumer Ratings

Rank
175 out of 733 in Utility category
174 out of 733 in Utility category
Customer service
No votes
113 in category
Product or Service Quality
No votes
125 in category
Diversity of Products or Services
No votes
136 in category
Price Affordability
No votes
166 in category

Ferrellgas and Suburban Propane Rating Details

Customer service
No votes
1.3 (262 reviews)
Reviewer's quote

...left was told they charge $80 to measure what's left in the tank after I've already paid for the fuel when all they have to do is look at the gauge *** rude customer service lady dead of winter no propane in my tank wouldn't even come out and service me with $100 worth of propane for a couple days till I got paid nice customer service get your crap off my property I hope I never have...

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...What poor customer service, making the customer eat the cost of the drivers mistake, or not coming to a compromise for the error, shame on them..

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Product or Service Quality
No votes
1.4 (218 reviews)
Reviewer's quote

We had a service man named Tom Rixen come. He was to attach our tank to our new home and Boiler runs on wood or propane. He came to the door of our old home a mobile home and asked if he was to as he said "hook up the trailer" I wanted this jack *** off my property right away...

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...Service came out, he was here 1/2 hour. I signed for the t-stat, and it was $50. No problem...

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Diversity of Products or Services
No votes
1.4 (185 reviews)
Reviewer's quote

They are charging to much for the gas it is price gauging and taking advantage of this epidemic The other propane companies in the area are down to 2.00 a gallon to 2.29 a gallon thy are chagrining 3.15 a gallon I do not recommend this company to buy gas from.

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I would of course pay those bills as I felt it was my fault that I hadn't informed them that I was no longer living in New York and didn't need their services anymore. Anyway, my son told me that Suburban Propane kept calling the landline number. He also told me there was a bill for $97 for topping...

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Price Affordability
No votes
1.1 (227 reviews)
Reviewer's quote

Then the next year guess what same issue the price gouging was rediculous and since we were current customers and in contract with tank I guess that how their money is made. We could no fathom how a company could do something like that, especially after talking to other companies and customers. We...

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My records show that we have been residential customers for about 30 years and I was aware of the delivery fees but the price per gallon was very high. I called the company, they said their rates were frozen in February and apologized, I further complained, they offered that if I signed a new...

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Ferrellgas and Suburban Propane Pros and Cons

Pros
  • Cant find one yet
  • Pricing and billing options
  • Service
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
Cons
  • Price gouging
  • Poor customer service
  • Delivery service
  • Customer service
  • Overpriced
  • Rude employees

Ferrellgas and Suburban Propane Most Positive Reviews

Top rated reviews
5

Pulled in to have my RV tank refueled. Attendant was quick & friendly to fill my tank in less than 5 min. Took my...

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4.1

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

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No votes
3.3

We have been with suburban propane for many years. I had an option to use another company for half the price i was...

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Ferrellgas and Suburban Propane Most Critical Reviews

Lowest rated reviews
1

BE CAREFUL WITH THIS COMPANY! They quote one price then double the price after install. They overcharge and add...

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1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

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1

This company lacks integrity and has the worst customer service. Confirmed 2x's in the same day that I was on the...

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1

It's hard to get someone on the phone with this company. When you finally do get someone, they are extremely RUDE and...

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Ferrellgas and Suburban Propane Latest Reviews

Recent published reviews
1

We had a service man named Tom Rixen come. He was to attach our tank to our new home and Boiler runs on wood or...

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1.8

Last fall, we had a gas stove hooked up by a Suburban Propane technician. He was very obese and therefore, it took him...

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1

They are charging to much for the gas it is price gauging and taking advantage of this epidemic The other propane...

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1.4

On May 4, 2020 Suburban Propane filled our residential propane tank with 87.8 gallons and sent an invoice for $5.33 per...

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Ferrellgas and Suburban Propane Products and Services

Most reviewed product and services
  • Ferrellgas Tank Refill (16 reviews)
  • Ferrellgas Propane Tank Refill (14 reviews)
  • Ferrellgas Customer Care (3 reviews)
  • Suburban Propane Propane Tank Refill (74 reviews)
  • Suburban Propane Customer Care (65 reviews)
  • Suburban Propane Tank Refill (55 reviews)