PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Feldco and Pella as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Feldco
Pella

Feldco and Pella Overview

Total reviews 110 283
Company responses 0 0
Issues resolved 3 1

Feldco and Pella Consumer Ratings

Rank
40 out of 304 in Building Products category
46 out of 231 in Windows and Doors category
Customer service
36 in category
No votes
Price Affordability
49 in category
No votes
Product or Service Quality
34 in category
No votes
Diversity of Products or Services
39 in category
No votes

Feldco and Pella Rating Details

Customer service
1.6 (45 reviews)
No votes
Reviewer's quote

customer service is horrible, they lie, won't fix anything right, damage my siding by taking a chunk out of it while citing my old windows out, put *** from a nail in my window casing,I was told that is no big deal as its hidden and won't affect anything, cut my window casing. I even had to re...

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...Customer service blames sales. And you are stuck in the middle out the money and without the product you ordered. This company is a complete joke...

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Price Affordability
2.1 (44 reviews)
No votes
Reviewer's quote

...After talking to the local manager, they agreed to refund me a portion of my initial price. However, I did not see the window until 5 Hours after it was installed. It is actually smaller in width and the molding around the inside has a large gap between its standard gap...

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...The price of these doors and windows was over $11,000. 00. The interior panes have been opened only four times since they were purchased in 2012...

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Product or Service Quality
1.9 (43 reviews)
No votes
Reviewer's quote

Called and waited on phone for several minutes for service representative to answer and was never able to get through. I have called before to request a service call and the same again never got through..

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just a crap product that they sold to me as their highest quality windows and doors. What is even worse than the product is the company. My windows and doors were still under warranty and after going back and forth with the company for many months, I was told, " We will not honor the warranty, but...

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Diversity of Products or Services
2.1 (39 reviews)
No votes
Reviewer's quote

We purchased after looking at all the top of line products at 4 building centers. What sold us was the overall quality and price but the fact the installers were trained with their products vs having to find a quality installer on our own. They were not only polite but treated our house with...

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...with Pella it has been barely over two years and you are wanting to charge me to have someone come out and we have spent a lot of money on all the Pella products in this house and our garage all new windows and doors and you want to charge me money for some One to come out to look at something that I already know what is wrong I just need a little help and I cant find it on YouTube and I also need a key for this door we never complained about the key but now I would like a key thank you I am 70 years old I am an army veteran I am a father of two successful daughters a beautiful wife...

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Feldco and Pella Pros and Cons

Pros
  • Nice installers
  • Workers installed the windows
  • Their honesty
  • Dont like that they didnt even care
  • Recovery repair representative
  • Nice looking doors
Cons
  • Workmanship
  • Poor work
  • Very negative
  • Customer service
  • Windows are poor quality
  • Unresponsive customer service reps

Feldco and Pella Most Positive Reviews

Top rated reviews
5

I had a large window replaced. The sales man arrived in the time slot promised.
The measuring man arrived in the time s...

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5

They said that they would call back about the issue. They never did call back.

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5

I had a good experience with Feldco. The sales guy, named Rob was a little pushy but it was worth it in the end. ...

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5

She went above and beyond to make sure I had answers to all my questions

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Feldco and Pella Most Critical Reviews

Lowest rated reviews
1

My mom hired Feldco to install new windows and one of her windows wasn't working properly and needed to be fixed. I...

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1

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad insta...

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1

My company did contracting work for Feldco. I never received payment for the services that were completed. They owe my...

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1

Don't plan anything the day of service. They are always at least 30 min to an hour and a half late! I am having a...

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Feldco and Pella Latest Reviews

Recent published reviews
1.4

After delivery and installation of the new window, I inspected it. I found that their carpenters have NO idea as to how...

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No votes

Purchased a 3741 double hung on 9/17/1999. I need the shouldered wood screw that mounts the sash rope to the side of the...

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1.9

I bought a Garden window from Feldco in Sept 2015. I ordered one with an Awning window in the center, as to be able to o...

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No votes

Hello....I have a recurring problem with one of my windows(weather-stripping detaching) and am waiting for my 3rd...

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Feldco and Pella Products and Services

Most reviewed product and services
  • Feldco Window Installation (12 reviews)
  • Feldco Door Installation (11 reviews)
  • Feldco Installation (6 reviews)
  • Pella Window (85 reviews)
  • Pella Door (42 reviews)
  • Pella Customer Care (13 reviews)