Wine Enthusiast vs Fedex

...They have a Customer Service number but it tells you to send them an email..

I call Fedex customer service same day that my package was left it in their office and I asked them to cancel the shipment since I noticed that recipient was a fraudulent person. Customer service told me that they will return back to me the package when arrive the final destination and they never...

No one has solved my issue or did anything to try to help. My cellar is not working and the is not cooling. The least you can do is send a tech guy to test the unit or send me a replacement.

... that recipient was unable to pay fees that i already paid for -or so i understood having done this sort of shipment before due to this snafu by fed ex i lost money sending boxes - i lost the value of the shipment -i needed to make a purchase' to replace the items in the boxes - definition of damage is only for one type of damage - hearing insurance only covers lost/damaged shipments - definition of refusal to accept shipment meant only that the recipient said they would not accept shipment not that surprise fees were not affordable -i was misinformed - lost over 10 hours on hold -was told nothing they could do -too bad sorry i can't we don't this was not my doing -i did everything fed ex asked -everything -get a bank transaction number - that wasn't needed - get routing number -it was already on file - also you owe us - i deserve my shipment fee since shipment was not complete -i deserve the insurance i put on the shipment -the shipment was made worthless by the fed ex misinformation or ability -do i deserve pay for the hours of being on line -fetching information that the next person said wasn't needed - sent from number to number as directed -being curtly told that their definition of i. e. damage -refusal was fed ex definition only =this is chopped up but the hours spent trying to resolve this was also - customer not to be honoured -....

I purchased 3 items for Christmas. 5 days later one item arrives but the other two are out of stock. They had them in stock when I ordered, but apparently they use a Compac computer to manage orders and do nothing in real time. Customer service is useless. I'll never buy from them again.

...Very displeased with FedEx services, and would NEVER use them for shipping purposes. Recommend ANY other service if possible!..

No items

This company continues to *** package deliveries and refuse to provide the adequate customer service to help resolve the issue. Very unprofessional and a terrible business model. I would not recommend them as a courier..