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Wen

Cosmetics and Toiletries
  • 2 ISSUES RESOLVED
  • 1759 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
  • Smell 12
  • How it makes my hair feel and look 8
  • Product 7
  • Feel of my hair 6
  • Thinning hair falling out 5

Customers don't like

  • Hair loss30
  • Deceptive marketing practice15
  • Lost my hair14
  • Hair falling out9
  • Losing my hair when i shampooed8
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Fedex

Shipping
  • 19 ISSUES RESOLVED
  • 3608 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
  • No good 7
  • Bad very bad 6
  • Nada 6
  • Shipping 5
  • Zilch 5

Customers don't like

  • Very poor customer service91
  • Delivery service63
  • Being lied to28
  • Service26
  • Terrible driver19
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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