PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USPS and FedEx as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USPS
1.6
FedEx
1.4
USPS
FedEx

USPS and FedEx Overview

Total reviews 4477 7402
Company responses 0 0
Issues resolved 43 70

USPS and FedEx Consumer Ratings

Rank
17 out of 109 in Post category
210 out of 1168 in Transportation and Logistics category
Customer service
18 in category
193 in category
Reliability
16 in category
198 in category
Website
13 in category
179 in category
Turnaround Time
17 in category
189 in category

USPS and FedEx Rating Details

Customer service
1.4
(1446 reviews)
1.3
(2844 reviews)
Reviewer's quote

... from waunakee wi and I live in Princeton IL which is on the route to which usps took my ball to DALLAS TX! Why wouldnt it stop in Illinois? When I called the customer service she didnt understand that at all either, yet it still happens. USPS did file a claim on this issue and said I would be contacted in 2-3 days...

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...I called Fed Ex customer service 5 times. The first time I was told the delay was due to a thunderstorm in my home town. I informed the rep that I was in my hometown with my parents all evening and there were no thunderstorms there or nearby...

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Reliability
1.4
(1288 reviews)
1.2
(1741 reviews)
Reviewer's quote

...USPS may be cheaper but woefully inadequate on delivery times and reliability. Dismal and disappointing it now renders them a mail service we shall only use if no other options available from a vendor..

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...So just use another carrier service if you actually want any reliability and customer service..

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Website
1.8
(1274 reviews)
1.6
(2161 reviews)
Reviewer's quote

The website sucks doesn't work! Loose to much time dealing with it and then have to go to the post office!fix website..

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How do I talk to a human being? A lot of other people are having issues with your website updates being inaccurate. What are you doing to fix this? How do I talk to a person about the actual status of the package?..

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Turnaround Time
1.4
(1262 reviews)
1.2
(2119 reviews)
Reviewer's quote

...About 5 weeks turnaround time, and no package delivery in Sweden. Someone elderly didn't get a package for Christmas. Had I not started a tracking inquiry, the package would probably still be in Miami (beyond the 3 1/2 weeks it seems to have spent there already)..

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...I cant even contact anyone because the automated system hangs up on me every time. Terrible company..

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USPS and FedEx Pros and Cons

Pros
  • Mail delivery person
  • When they actually do the job right
  • Local post office
  • No pros
  • No good
  • Nada
Cons
  • Customer service
  • Delivery time
  • Do not return calls
  • Very poor customer service
  • Customer service
  • Delivery service

USPS and FedEx Most Positive Reviews

Top rated reviews
5

I put the wrong house number on the package and she found it and corrected it for me. She was so understanding and...

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5

No problem with Boscovs. Fed Ex delivered in error.

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5

USPS customers are very rude. They think you owe them blood or a kidney. They have no patience and are on a lot of...

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5

I ordered some shoes through Payless for a wedding and ordered them with expedited shipping (2 business days), but...

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USPS and FedEx Most Critical Reviews

Lowest rated reviews
1

There are many problems in this category here's one:
As part of their services, USPS is advertising that they can accept...

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1

I had a $500 dollar smoker deliverd by fedex on the 22nd of october 2017 and the delivery driver was seen takin it off...

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1

I have not received my delivery form USA to Uk and this phone number is chargeable and I am not be able to call you....

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1

Have left complaints several times. Do not use fed ex. Sometimes i have to because the companys i deal with use them....

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USPS and FedEx Latest Reviews

Recent published reviews
1

Hey, I ordered my package in September 2023 and just got shipped and 12 days later, havent heard from the seller in...

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No votes

Address: 5909 Deer View Rd Gretna Virginia. Driver drove on my front yard after a hard rain leaving ruts. My truck was...

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1

I had a package "out for delivery" on 3/25/24 only to be notified that it was being held at the main post office per my...

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1.2

I paid a whopping $98.60 to send a package overnight and have it delivered by 10:30 a.m. I did so because it needed to...

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