PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fedex and USPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fedex
USPS

Fedex and USPS Overview

Total reviews
5456
2751
Company responses
0
0
Issues resolved
35
18

Fedex and USPS Consumer Ratings

Rank
166 out of 1036 in Transportation and Logistics category
14 out of 126 in Post category
Customer service
135 in category
10 in category
Tracking Tool
75 in category
7 in category
Turnaround Time
132 in category
10 in category
Website
151 in category
11 in category

Fedex and USPS Rating Details

Customer service
1.2 (1759 reviews)
1.4 (829 reviews)
Reviewer's quote

I call customer service to complain and was told they would try to get a hold of driver and see if they can still get it to me today but no guarantees. No notification was put on my door that an attempt was made and if I'm not home, the package should have been dropped off at my apartments office....

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...Your customer service is *** No one answers the phone, you dont reply to emails or the missing mail forms online. I want my package delivered..

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Tracking Tool
1.8 (1353 reviews)
2 (574 reviews)
Reviewer's quote

...Unfortunately, the orders were not delivered and the tracking information was that the packages were delivered. I live in a senior citizen apartment. And there were no packages delivered here...

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...Tracking tool is absolutely useless!!! ..

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Turnaround Time
1.2 (1304 reviews)
1.4 (742 reviews)
Reviewer's quote

Every time I order something and fed ex is the shipping company it never makes it to my house and I end up searching all over the neighborhood or I just dont receive it and have to go through a bunch of crap Iv even put my house number in front of house and on all 3 sides of my mailbox post and...

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...About 5 weeks turnaround time, and no package delivery in Sweden. Someone elderly didn't get a package for Christmas. Had I not started a tracking inquiry, the package would probably still be in Miami (beyond the 3 1/2 weeks it seems to have spent there already)..

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Website
1.6 (1300 reviews)
1.9 (730 reviews)
Reviewer's quote

...On the lawn not on stoop by my door as the website claims. It is an expensive and heavy item. Numerous calls got me no where my package is still on the lawn...

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...The CDC has information available on its website at https://www. coronavirus. gov that provides the latest information about COVID-19...

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Fedex and USPS Pros and Cons

Pros
  • Nada
  • No good
  • No pros
  • Mail delivery person
  • Local post office
  • Usually good delivery
Cons
  • Very poor customer service
  • Delivery service
  • Customer service
  • Customer service
  • Delivery time
  • Do not return calls

Fedex and USPS Most Positive Reviews

Top rated reviews
5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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5

I sent a package via Priority Mail from my address to myself, just to see what would happen! Sure enough, the package ar...

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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5

The problem is probably not with the USPS,The problem is you probably do not make your payment's on time anyway's and...

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Fedex and USPS Most Critical Reviews

Lowest rated reviews
1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1

Hi,

I have an item of an order placed more than a month ago and it did not get out of the United States yet, and the co...

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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1

Never ship anything through USPS even to next door. I sent a birthday gift to my friend and payed to have it on time....

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Fedex and USPS Latest Reviews

Recent published reviews
2.3

Two horrible experiences in one day. Was expecting two different deliveries from FedEx today. This morning the first...

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No votes

Sent package, delivery was supposed to be on Wednesday

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1.5

I sent Omaha steaks to my daughter in Raleigh NC. We got an email and test that the package was delivered...but no...

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1

Several prepaid packages were shipped via USPS. I tracked them, USPS noted packages as delivered. I never received them.

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Fedex and USPS Products and Services

Most reviewed product and services
  • Fedex Delivery Service (2174 reviews)
  • Fedex Vehicle Driver (198 reviews)
  • Fedex Customer Care (175 reviews)
  • Usps Delivery Service (812 reviews)
  • Usps Mail Service (571 reviews)
  • Usps Customer Care (79 reviews)