PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fedex and USPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fedex
USPS

Fedex and USPS Overview

Total reviews
5174
2603
Company responses
0
0
Issues resolved
29
18

Fedex was first mentioned on PissedConsumer on Mar 26, 2007 and since then this brand received 5174 reviews. It is 2571 reviews more than USPS received since Sep 6, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Fedex customer support team and USPS customer service.

Fedex and USPS Consumer Ratings

Rank
155 out of 1509 in Transportation and Logistics category
9 out of 179 in Post category
Customer service
125 in category
7 in category
Tracking Tool
70 in category
7 in category
Turnaround Time
121 in category
9 in category

Fedex and USPS Rating Details

Customer service
1.2 (1594 reviews)
1.4 (760 reviews)
Reviewer's quote

When contacting Fedx customer service they are unfriendly and have various excuses the latest being it is over 7 days since delivered and therefore they cannot do anything about it. I have to contact the vendor for them to file a complaint. When asked Fedx to contact driver and have the package...

Emmarose

...First time, I file the search and track which never amounted to anything I am positive nobody searched! This time around, I sat on the phone for 2 1/2 hours waiting for a customer service rep whos been disconnected my call..

Sanjuana
Tracking Tool
1.8 (1214 reviews)
2 (523 reviews)
Reviewer's quote

...I followed the tracking but my pkg never showed up. I followed the trail and because it is SmartPost they say it was delivered so it is a case of he said she said and to this day I have never received my pkg. Now for an update...

Diane N

...Tracking tool is absolutely useless!!! ..

PissedConsumer756443
Turnaround Time
1.2 (1185 reviews)
1.4 (693 reviews)
Reviewer's quote

...FedEx also took a really long time then an extra day because of Post Office delay. One other thing about FedEx it is annoying to have a knock on your door and no one answers. It is very dangerous just to open your door to see who knocked...

PissedConsumer1757499

...About 5 weeks turnaround time, and no package delivery in Sweden. Someone elderly didn't get a package for Christmas. Had I not started a tracking inquiry, the package would probably still be in Miami (beyond the 3 1/2 weeks it seems to have spent there already)..

PissedConsumer1747832

Fedex and USPS Pros and Cons

Pros
  • Nada
  • No good
  • No pros
  • Mail delivery person
  • Local post office
  • Usually good delivery
Cons
  • Very poor customer service
  • Delivery service
  • Customer service
  • Customer service
  • Delivery time
  • Do not return calls

Fedex and USPS Most Positive Reviews

Top rated reviews
5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

5

I sent a package via Priority Mail from my address to myself, just to see what would happen! Sure enough, the package ar...

Fedex and USPS Most Critical Reviews

Lowest rated reviews
1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

1

Hi,

I have an item of an order placed more than a month ago and it did not get out of the United States yet, and the co...

Fedex and USPS Latest Reviews

Recent published reviews
1.3

Over a month ago I ordered a product and they use SmartPost which means they drop your pkgs off at the local post...

Read all 5174 reviews

I would like to contact you bu email.
But can't find an email address.

Read all 2603 reviews

Fedex and USPS Products and Services

Most reviewed product and services
  • Fedex Delivery Service (2120 reviews)
  • Fedex Vehicle Driver (191 reviews)
  • Fedex Customer Care (164 reviews)
  • Usps Delivery Service (784 reviews)
  • Usps Mail Service (563 reviews)
  • Usps Customer Care (75 reviews)