PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS and Fedex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
Fedex

UPS and Fedex Overview

Total reviews
5787
5449
Company responses
0
0
Issues resolved
28
34

UPS and Fedex Consumer Ratings

Rank
166 out of 1030 in Transportation and Logistics category
167 out of 1030 in Transportation and Logistics category
Customer service
135 in category
131 in category
Product or Service Quality
118 in category
125 in category
Website
148 in category
149 in category
Tracking Tool
64 in category
75 in category

UPS and Fedex Rating Details

Customer service
1.2 (1547 reviews)
1.2 (1753 reviews)
Reviewer's quote

...Contacted customer service at hub facility. They claim no responsibility for the package which should be with damaged package processing and I (receiver) should contact customer service. Customer service says since I don't have the package, I cannot file a damaged package claim...

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I immediately call customer service to explain the situation and they assured me that they would expedite a trace to find out what happened. After my initial call I received two calls within minutes of each other from two different reps asking for additional information about the details of where I...

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Product or Service Quality
1.3 (1201 reviews)
1.3 (1425 reviews)
Reviewer's quote

...Horrible customer service from UPS and Amazon..

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For the past 10 days, I am desperately trying to reach FedEx customer service in the USA and in India to resolve this issue with any luck. I have reached the end of my rope and trying to figure out my next step beside taking legal action against FedEx. FedEx is hiding behind the current Covid-19...

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Website
1.6 (1167 reviews)
1.6 (1296 reviews)
Reviewer's quote

...I would have sent this by way of your website but you needed a phone number for the seller which I don't have or I would have already been ringing the phone off the hook!..

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...On the lawn not on stoop by my door as the website claims. It is an expensive and heavy item. Numerous calls got me no where my package is still on the lawn...

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Tracking Tool
1.9 (1126 reviews)
1.8 (1350 reviews)
Reviewer's quote

...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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...On Wednesday, June 17th, FedEx tracking said I'd be expecting a delivery by the end of the day. I sat in the den as usual, and at around 6:10 PM, I heard a truck pull up. I looked out the window, saw a Fed Ex truck and went to the front door expecting the driver to come out...

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UPS and Fedex Pros and Cons

Pros
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
  • Nada
  • No good
  • No pros
Cons
  • Poor customer service
  • Delivery
  • Customer service agent
  • Very poor customer service
  • Delivery service
  • Customer service

UPS and Fedex Most Positive Reviews

Top rated reviews
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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UPS and Fedex Most Critical Reviews

Lowest rated reviews
1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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UPS and Fedex Latest Reviews

Recent published reviews
1

Tracking shows package damaged on delivery vehicle. No delivery date shown. Contacted customer service at hub facility....

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1.2

7/4/20 about 10am. Driver needs to slow his *** down while using this driveway. I dont give a damn if he is working on...

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1

My son, who is in the Military, ordered a present for my husband for Father's Day. Today is July 2nd and we still have...

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1

7/4/20 driver needs to slow his *** down when using my driveway. Driver was flying! I don't give a damn if it's a...

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UPS and Fedex Products and Services

Most reviewed product and services
  • Ups Delivery Service (1908 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)
  • Fedex Delivery Service (2174 reviews)
  • Fedex Vehicle Driver (198 reviews)
  • Fedex Customer Care (175 reviews)