PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS and Fedex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
Fedex

UPS and Fedex Overview

Total reviews
5650
5174
Company responses
0
0
Issues resolved
27
29

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5650 reviews. It is 476 reviews more than Fedex received since Mar 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Fedex customer support team than with UPS customer service.

UPS and Fedex Consumer Ratings

Rank
154 out of 1509 in Transportation and Logistics category
155 out of 1509 in Transportation and Logistics category
Customer service
127 in category
125 in category
Product or Service Quality
109 in category
113 in category
Website
141 in category
137 in category

According to consumer ratings and reviews, UPS ranks 1 points higher in the Transportation and Logistics category than Fedex. People gave UPS 1.2 stars for Customer service criterion in Transportation and Logistics category and it is 262 points higher than the worst rated brand in this category. At the same time, Fedex was rated 1.2 stars for Customer service criterion in this category and it is 264 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Fedex has a higher rating than Fedex. Regarding Website criterion, consumers gave UPS 1.6 stars and it is 64% greater than other in category. Fedex however was rated 1.6 stars and it is 65% greater than other in category.

UPS and Fedex Rating Details

Customer service
1.2 (1474 reviews)
1.2 (1594 reviews)
Reviewer's quote

... can the picture (which had sentimental value) and the book be ruined to the point of deciding to just through it away? I have spoken with the store, Canadian customer service and the American customer service with all telling me to contact each other. I accept that the package could have been packed better, though I cannot accept that the contents were simply discarded. I valued the contents at $200...

Shalanda

When contacting Fedx customer service they are unfriendly and have various excuses the latest being it is over 7 days since delivered and therefore they cannot do anything about it. I have to contact the vendor for them to file a complaint. When asked Fedx to contact driver and have the package...

Emmarose
Product or Service Quality
1.3 (1135 reviews)
1.3 (1287 reviews)
Reviewer's quote

...Customer service was from the Philippines and they gave me misinformation and did not connect me to a supervisor or let me answer the 2 question review..

sue e

...I hate these delivery service..

Tina D
Website
1.6 (1101 reviews)
1.6 (1179 reviews)
Reviewer's quote

...Their website says its suppose to be delivered today by end of day. Guess what, now the rep says its lost in transit. 3 weeks ago they delivered my order to a completely different address...

Rhonda W

I logged into the Fedex website to look at the shipping info and noticed that it would require a direct signature when delivered so i changed the delivery address to my parents house because i knew they would be home since i work. The 10th came around and i received a text that the package was on...

PissedConsumer1749437

UPS and Fedex Pros and Cons

Pros
  • Tracking tool
  • Tracking our packages
  • Its just this order i am very upset with ups about
  • Nada
  • No good
  • No pros
Cons
  • Poor customer service
  • Delivery
  • Customer service agent
  • Very poor customer service
  • Delivery service
  • Customer service

UPS and Fedex Most Positive Reviews

Top rated reviews
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

UPS and Fedex Most Critical Reviews

Lowest rated reviews
1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

UPS and Fedex Latest Reviews

Recent published reviews
1

I ordered some Saw Palmetto my doctor suggested I start immediately. I ordered Nov 23,2019. It just came yesterday....

Read all 5650 reviews
1.3

Over a month ago I ordered a product and they use SmartPost which means they drop your pkgs off at the local post...

Read all 5174 reviews

UPS and Fedex Products and Services

Most reviewed product and services
  • Ups Delivery Service (1863 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (183 reviews)
  • Fedex Delivery Service (2120 reviews)
  • Fedex Vehicle Driver (191 reviews)
  • Fedex Customer Care (164 reviews)