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Ups

Shipping
  • 21 ISSUES RESOLVED
  • 4725 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $910 AVERAGE LOSS
1.4
Customer service
Website
Turnaround Time
Diversity of Products or Services
Billing Practices
  • Tracking tool 22
  • Tracking our packages 5
  • Its just this order i am very upset with ups about 5
  • Transport time 3
  • Seem like a good service for the most part 3

Customers don't like

  • Poor customer service70
  • Delivery52
  • Unethical business practices30
  • Customer service agent30
  • Incompetent delivery driver21
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Fedex

Shipping
  • 21 ISSUES RESOLVED
  • 3796 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Website
Turnaround Time
Diversity of Products or Services
Billing Practices
  • No good 8
  • Nada 6
  • Zilch 5
  • Shipping 5
  • Office personnel 4

Customers don't like

  • Very poor customer service53
  • Delivery service28
  • Service16
  • Slow delivery8
  • Late delivery7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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emiliomiti
#1360166

FEDEX looses packages almost twice as much than UPS. Concerning!!!. I am already using UPS, more responsive.

Anonymous
#1360106

FedEx and UPS about the same. Very good

Anonymous
Madison, Wisconsin, United States #1338147

Not particularly interesting since you don't permit consumer comments on the comparison.

Anonymous
Como, Western Australia, Australia #1314807

The ups Perth Australia is organized and deliberate stealing packages with the help of drivers. As soon as they get you to authorize ATF front door then your item is gone. In my case i made sure i be home for delivery time estimate and while i was waiting the tracking shows it was delivered.