PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS and Fedex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
Fedex

UPS and Fedex Overview

Total reviews 5846 5636
Company responses 0 0
Issues resolved 28 36

UPS and Fedex Consumer Ratings

Rank
172 out of 1060 in Transportation and Logistics category
173 out of 1060 in Transportation and Logistics category
Customer service
139 in category
138 in category
Product or Service Quality
122 in category
133 in category
Website
153 in category
156 in category
Tracking Tool
65 in category
81 in category

UPS and Fedex Rating Details

Customer service
1.2 (1589 reviews)
1.2 (1863 reviews)
Reviewer's quote

Never have I experienced such appalling customer service as I did when I called UPS @ 888-742-5877 to obtain the (Merchandise Card) package status. After going through a virtually endless loop of phone prompts, I finally was connected to Dave or Dabe. Not only was the connection Extremely poor, but...

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...Their customer service sucks and usually cant tell you any more than what you can find out yourself by tracking your own package. They give you the impression that someone is personally looking for your package, that is not true. When they tell you someone will call you back, they are lying to you...

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Product or Service Quality
1.3 (1236 reviews)
1.3 (1526 reviews)
Reviewer's quote

...Your online tracking says it's been sent to the postal service. I have called tge post office and they do not have it..

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...We have contacted the customer service thousands of times. Today we were told we would definitely get our packages, since they could see the vehicle number and the drivers information. We spoke with the customer service supervisors...

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Website
1.6 (1198 reviews)
1.6 (1383 reviews)
Reviewer's quote

...Package should be at the station!! Situation is made more frustrating because you cannot contact the local branch directly and the UPS website is confusing and locks up when you try to change delivery options..

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...Fedex website and automated system said it was on the truck for delivery. When I finally got a customer service rep on the phone, he said it wasn't on the truck and that the website was not accurate. Total BS...

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Tracking Tool
1.9 (1162 reviews)
1.7 (1437 reviews)
Reviewer's quote

...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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Worse, they are ALL LIARS!!! Tracking yesterday said the package would be delivered - yesterday. But tracking also said the package was 500 MILES AWAY in Oregon so no way it would have been delivered yesterday. Called Fedex and the guy says it will be delivered by 8:00 PM and I point out that the...

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UPS and Fedex Pros and Cons

Pros
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
  • Nada
  • No good
  • No pros
Cons
  • Poor customer service
  • Delivery
  • Unethical business practices
  • Very poor customer service
  • Customer service
  • Delivery service

UPS and Fedex Most Positive Reviews

Top rated reviews
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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UPS and Fedex Most Critical Reviews

Lowest rated reviews
1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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UPS and Fedex Latest Reviews

Recent published reviews
1

Package was supposed to be picked up, took ten days to resolve simple problem, in my experience you labor force pretty...

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5

FedEx wine deliver my premium box due to damage

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1

Driver is leaving pkgs at address and gates unrelated to my delivery address. They are too lazy to drive an extra mile...

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1.4

On 9/10 I paid 13.75 for a package to be rerouted to a different address. On 9/17 it was tendered to authorized agent fo...

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UPS and Fedex Products and Services

Most reviewed product and services
  • Ups Delivery Service (1923 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (196 reviews)
  • Fedex Delivery Service (2200 reviews)
  • Fedex Vehicle Driver (205 reviews)
  • Fedex Customer Care (175 reviews)