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Fedex

1.4
?

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  • 24 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 4490 TOTAL REVIEWS
Rank
143 out of 1469
in Transportation and Logistics category
Rating Details
Customer service
Product or Service Quality
Turnaround Time
Website
Tracking Tool
Statistics of Customer Service Calls
  • TOTAL CALLS
    7
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    06:50
  • ISSUES RESOLVED
    33%
Top Products and Services
1.5
1720 reviews
1.4
136 reviews
1.4
129 reviews

Ups

1.5
?

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  • 25 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 5332 TOTAL REVIEWS
Rank
124 out of 1469
in Transportation and Logistics category
Rating Details
Customer service
Product or Service Quality
Turnaround Time
Website
Tracking Tool
Statistics of Customer Service Calls
  • TOTAL CALLS
    31
  • SUCCESSFUL
    77%
  • AVG CALL DURATION
    04:49
  • ISSUES RESOLVED
    0%
Top Products and Services
1.5
1590 reviews
1.5
231 reviews
1.5
140 reviews

How do you compare Fedex vs Ups?

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Anonymous
#1607688

No comparison,FedEx deliver lady does not come inside gate because I have cats,just the latest excuse for sloppy,super SORRY delivery,my sweet young man from ups wont let me carry over 10 lb packages,puts ALL on porch for me,as I am elderly and cannot carry large deliveries. FedEx lady told me to get a neighbor to pick off curb.

And this was a second rude FedEx lady. Now,I have changed all my regular deliveries to stores that use my ups driver. Should have done it several years ago when FedEx got new manager in my area and turned the asylum over to the inmates. Imagine!

No more having delivery left on the curb,in the rain!

No more asking a neighbor to help get my packages to my porch! I'm one happy ,appreciative old lady,thanks ups,and screw you fedex,I hope you go broke.

Anonymous
#1604139

X has brought my package to my door every time and UPS has now three times left my packages down by busy Rodeway and Saturday they left one set out in the pouring rain and myself got soaked and wet I nobody wants to take care of

Anonymous
#1601527

FedEx does not provide a delivery window. They just show up when ts convienent for them.

Our driver didn’t RING the doorbell and left a sticker on the door telling us we weren’t home...wrong. UPS gives a 3 hour window that will also be updated.

FedEx has a phone in their pickup lobby that the customer service reps are unable to call you on to update you. Hey Fred Smith, it’s 2018.

Anonymous
#1590085

fed x makes ups look like complete morons....

Anonymous
#1580375

By far, UPS is much better than fedex. Customer service at fedex is a joke or they are just stupid

Anonymous
#1559978

I’ll take Fedex over UPS any day! Fedex is more professional and I’ve never had issues with them.

CuteGalapagosPenguin
#1537011

There is no comparison.UPS hands down is much better than FedEx from Eagle River .FedEx and UPS are awesome in Southern Florida. They both actually deliver the packages in Florida.

Anonymous
#1516074

Ups much better than fedex or i call fed up I will not go to a place where I can not have a choice of shipping I will never buy from any place that only works with fedup

Anonymous
#1484208

UPS is much better all around. Their drivers actually have a brain, & can read.

The topic of this intial review was... I have a sign on my gate that says, "Deliveries, leave pkgs on OTHER side of gate. UPS has no poblem with this, but Fedex told me they have a policy AGAINST this very thing. DUH!

They said they don't want to damage the contents of the pkg. lifting it up over the gate and droping it on the other side. Would I have a sign on the gate telling them to drop pkg on OTHER SIDE of gate if I was worried about that? With all the news about "Pourch burglers" etc., that's why I put the sign on the gate!

I never order fragile items anyway!Point #2-I get packages delivered to me all the time that belong on the other street around the corner. I guess the Fedex drivers are not smart enough to realize the name of the street CHANGES at the corner, and don't realize they're on MY street and not the street name on the actual address of the package.

So, to avoid callng Fedex and telling them to...come get pkg...take it to the right address...risk leaving it outside the gate so it could get stolen....I take the package and hand deliver it to the right address around the corner. GOOD LUCK WITH FEDEX!

Anonymous
#1393187

Just relying on the statistics listed in this page- FedEx comes out bad. Question to ask is where do the lost packages go?

Customer Service wise- UPS is not a customer friendly company- if they don't want to resolve your issue- they conveniently hang up on you. If you go to their facility- the staff is extremely rude.

emiliomiti
#1360166

FEDEX looses packages almost twice as much than UPS. Concerning!!!. I am already using UPS, more responsive.

Anonymous
#1360106

FedEx and UPS about the same. Very good

Anonymous
Madison, Wisconsin, United States #1338147

Not particularly interesting since you don't permit consumer comments on the comparison.

Anonymous
Como, Western Australia, Australia #1314807

The ups Perth Australia is organized and deliberate stealing packages with the help of drivers. As soon as they get you to authorize ATF front door then your item is gone. In my case i made sure i be home for delivery time estimate and while i was waiting the tracking shows it was delivered.

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