PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fedex and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fedex
UPS

Fedex and UPS Overview

Total reviews
5362
5750
Company responses
0
0
Issues resolved
32
28

Fedex and UPS Consumer Ratings

Rank
164 out of 1033 in Transportation and Logistics category
163 out of 1033 in Transportation and Logistics category
Customer service
131 in category
135 in category
Product or Service Quality
126 in category
116 in category
Tracking Tool
75 in category
62 in category
Turnaround Time
126 in category
112 in category

Fedex and UPS Rating Details

Customer service
1.2 (1706 reviews)
1.2 (1524 reviews)
Reviewer's quote

...I have spent about 10 hours on the phone with FedEx customer service, the tracing department and the customer advocacy group. Still, no deliveries. Each time I am told the same thing "I need to call the depot and see where the package is"...

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...I call Customer service and never get a real person on the phone. No matter how hard I tried and Even the though they promised me a real person would come on if I gave them my tracking number. Well guess what??? I did and they didn't and then hung up on me , twice...

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Product or Service Quality
1.3 (1381 reviews)
1.4 (1179 reviews)
Reviewer's quote

...FedEx online service states the package is "in transit" to USPS but the post office has not received anything since the 5/22/2020 notification to expect a package from Smartpost..

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My package has been in the service center in Tucson for three days yet they will not deliver for some reason and they claim there are no live people to talk to regarding my, or any other, package. They have been paid, ultimately by me, to deliver my package, yet they are leaving it sit in the...

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Tracking Tool
1.8 (1308 reviews)
1.9 (1104 reviews)
Reviewer's quote

Several month history of delayed packages and dishonest tracking info. Packages are always " out for delivery " but never arrive on that day..

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...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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Turnaround Time
1.2 (1263 reviews)
1.3 (1017 reviews)
Reviewer's quote

fedex charges top dollar for their service but does not deliver on time or to the correct address! now i know why amazon dumped them!..

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How did it go from being out for delivery to they don't know when it will be delivered??!! This is not the 1st time with ups. I know they use these Emergency or severe weather issue bs excuses so you can't be refunded! I would love to join in on a class action lawsuit! It is sickening! And when I...

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Fedex and UPS Pros and Cons

Pros
  • Nada
  • No good
  • No pros
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Very poor customer service
  • Delivery service
  • Customer service
  • Poor customer service
  • Delivery
  • Customer service agent

Fedex and UPS Most Positive Reviews

Top rated reviews
5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Fedex and UPS Most Critical Reviews

Lowest rated reviews
1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Fedex and UPS Latest Reviews

Recent published reviews
1

I ordered clothing online and all packages have been delivered EXCEPT the one that went through Concord NC Smartpost....

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1

I had a package that was "Our for delivery"... Never showed up.. That night or said " Unexpected Emergency Or Severe...

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2.8

Iong story short, fed ex driver hit and damage my work trailer in my yard, trusted driver when he claimed he was on phon...

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1

It is the last time I will use UPS after two bad experience with this company.
First UPS "lost" a parcel for me from the...

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Fedex and UPS Products and Services

Most reviewed product and services
  • Fedex Delivery Service (2169 reviews)
  • Fedex Vehicle Driver (195 reviews)
  • Fedex Customer Care (172 reviews)
  • Ups Delivery Service (1899 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)