PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fedex and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fedex
UPS

Fedex and UPS Overview

Total reviews 5646 5848
Company responses 0 0
Issues resolved 36 28

Fedex and UPS Consumer Ratings

Rank
174 out of 1060 in Transportation and Logistics category
173 out of 1060 in Transportation and Logistics category
Customer service
140 in category
141 in category
Product or Service Quality
133 in category
121 in category
Tracking Tool
82 in category
66 in category
Turnaround Time
136 in category
120 in category

Fedex and UPS Rating Details

Customer service
1.2 (1871 reviews)
1.2 (1591 reviews)
Reviewer's quote

...I'm just frustrated by lack of customer service on Fedex behalf..

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UPS should be ashamed of themselves that they do not require their employees working the customer service counter at their Laconia NH facility to not wear masks. The other worst thing about this location is that they are only open one hour a day! Needless say the lines are long and then to be...

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Product or Service Quality
1.3 (1533 reviews)
1.3 (1236 reviews)
Reviewer's quote

...The virtual assistant on the tracking page is useless, customer service is terrible..

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...Your online tracking says it's been sent to the postal service. I have called tge post office and they do not have it..

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Tracking Tool
1.7 (1442 reviews)
1.9 (1162 reviews)
Reviewer's quote

Their automated tracking system just runs you around in circles..

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...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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Turnaround Time
1.2 (1389 reviews)
1.3 (1064 reviews)
Reviewer's quote

...I have wasted a lot of my irreplaceable time. I was told four times that I'd get a phone call which I never got. I don't appreciate being lied to...

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ABNEY is also a waste of time and effort-MINE-what else can be done to address the issue?! I have requested numerous times now the name, email address and phone number of someone at UPS that can HELP and assist me with these ongoing issues and problems but to no avail?! If the customer relations...

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Fedex and UPS Pros and Cons

Pros
  • Nada
  • No good
  • No pros
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Very poor customer service
  • Customer service
  • Delivery service
  • Poor customer service
  • Delivery
  • Unethical business practices

Fedex and UPS Most Positive Reviews

Top rated reviews
5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Fedex and UPS Most Critical Reviews

Lowest rated reviews
1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Fedex and UPS Latest Reviews

Recent published reviews
1

In the last 30 days, I have 4 packages shipped to me via Fedex Smartpost, and all were marked delivered at my front door...

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2

I had some electronic parts shipped to Tahiti via UPS World Wide and they lost it. They say due to COVID deliveries are...

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1

I order dog food from Chewy... this is the 3 time in a row the driver has delivered it to 608 Larrie Ellen Way Brandon F...

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2

UPS should be ashamed of themselves that they do not require their employees working the customer service counter at...

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Fedex and UPS Products and Services

Most reviewed product and services
  • Fedex Delivery Service (2202 reviews)
  • Fedex Vehicle Driver (205 reviews)
  • Fedex Customer Care (175 reviews)
  • Ups Delivery Service (1924 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (196 reviews)