PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fedex and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fedex
UPS

Fedex and UPS Overview

Total reviews
5094
5619
Company responses
0
0
Issues resolved
28
26

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5619 reviews. It is 525 reviews more than Fedex received since Mar 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Fedex customer support team than with UPS customer service.

Fedex and UPS Consumer Ratings

Rank
157 out of 1689 in Transportation and Logistics category
156 out of 1689 in Transportation and Logistics category
Customer service
124 in category
128 in category
Product or Service Quality
113 in category
106 in category
Tracking Tool
72 in category
58 in category

According to consumer ratings and reviews, UPS ranks 1 points higher in the Transportation and Logistics category than Fedex. People gave Fedex 1.3 stars for Customer service criterion in Transportation and Logistics category and it is 259 points higher than the worst rated brand in this category. At the same time, UPS was rated 1.2 stars for Customer service criterion in this category and it is 255 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that UPS has a higher rating than Fedex. Regarding Tracking Tool criterion, consumers gave Fedex 1.8 stars and it is 81% greater than other in category. UPS however was rated 1.9 stars and it is 85% greater than other in category.

Fedex and UPS Rating Details

Customer service
1.3 (1546 reviews)
1.2 (1458 reviews)
Reviewer's quote

I applied the label and returned the package to a local FedEx service location which then was scanned and I was given a tracking number. A couple days later I checked online to see if the package was delivered (it was not), so I called customer support and asked why it was not delivered despite...

Akio

Last week, a package scheduled for delivery on Tuesday was finally routed to the customer service center on Sunday, while they were closed. On Monday, after waiting 3 hours in the customer service waiting room, I was told to enter the "secure area" and find my own package and bring it out. And then...

Wylder
Product or Service Quality
1.3 (1240 reviews)
1.4 (1120 reviews)
Reviewer's quote

Fedex Smartpost is a joke. A package shipped from SC to PA with Fedex Smartpost did not arrive even after 10 days, and the delivery date keeps changing every day.Terrible.Fedex kept for 5 days the package in NJ.

Carlson

...I will Never, I repeat, Never use UPS delivery service again. The clerk was correct when he said “ You shouldn’t ship that doesn’t cost a lot”..

Lesley E
Tracking Tool
1.8 (1175 reviews)
1.9 (1048 reviews)
Reviewer's quote

...On the tracking web site it said my packages would arrive sometime on Dec 5th. After waiting home ALL day waiting for it, late that evening it changes to the 6th. So I wait all day on the 6th and ..

PissedConsumer1726457

Never showed up, but when I checked the tracking on UPS tracking, it was documented by the driver that he attempted to deliver at 8pm on Dec 3 and a person at my business refused the delivery. UPS has now sent my package back to shipper! The interesting thing is I HAVE SURVIELLANCE CAMERAS AND NO...

PissedConsumer1723677

Fedex and UPS Pros and Cons

Pros
  • Nada
  • No good
  • Zilch
  • Tracking tool
  • Its just this order i am very upset with ups about
  • Tracking our packages
Cons
  • Very poor customer service
  • Delivery service
  • Customer service
  • Poor customer service
  • Delivery
  • Customer service agent

Fedex and UPS Most Positive Reviews

Top rated reviews
5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

Fedex and UPS Most Critical Reviews

Lowest rated reviews
1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

Fedex and UPS Latest Reviews

Recent published reviews
1

All lies my stuff has been sitting in Toledo for 5 days now

Read all 5094 reviews
1

They lie over and over. Two weeks ago, they lost a package and when it finally was found, the UPS store access point...

Read all 5619 reviews

Fedex and UPS Products and Services

Most reviewed product and services
  • Fedex Delivery Service (2108 reviews)
  • Fedex Vehicle Driver (186 reviews)
  • Fedex Customer Care (162 reviews)
  • Ups Delivery Service (1853 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (180 reviews)