PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FedEx and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FedEx
1.4
UPS
UPS
1.5
FedEx
UPS

FedEx and UPS Overview

Total reviews 6747 6530
Company responses 0 0
Issues resolved 55 38

FedEx and UPS Consumer Ratings

Rank
204 out of 1101 in Transportation and Logistics category
175 out of 1101 in Transportation and Logistics category
Customer service
177 in category
169 in category
Product or Service Quality
174 in category
154 in category
Tracking Tool
109 in category
83 in category
Website
177 in category
171 in category

FedEx and UPS Rating Details

Customer service
1.2 (2497 reviews)
1.3 (1889 reviews)
Reviewer's quote

Fed Ex showed up in front of my driveway this morning to deliver a piece of furniture weighing 78lbs. They sat there long enough for my neighbors to notice that they were blocking traffic. I thought they would leave box in front of my open garage. I looked out twice and they were just sitting in...

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...Customer service didn't offer any new information or express service to correct the time lost..

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Product or Service Quality
1.2 (2037 reviews)
1.4 (1458 reviews)
Reviewer's quote

...I called customer service who was sorry, but mentioned a delivery attempt had been made and no one was there. Not true! I had not left the front room of the house!!! I asked if it could be delivered at the Walgrens in St. Albans? No...

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...this is poor service your as bad as Fedx they never deliver on time..

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Tracking Tool
1.7 (1933 reviews)
1.9 (1401 reviews)
Reviewer's quote

...Your service SUCKS!!! Your tracking tool and text message update system SUCKS!!! I'd give no stars if allowed!!!..

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...1 required an authorized signature and I took off work to receive it because the tracking tool said it was on the truck out for delivery. At 4:35 pm it changed to delayed. Every single package since January has been late...

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Website
1.6 (1871 reviews)
1.6 (1434 reviews)
Reviewer's quote

...The item arrived broken and I tried to chat with them on their website around 4:30 p. m. and they were unavailable..

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I have never had such a complicated website. I spent more than 2 hours trying to change the date of a delivery. It was so complicated and hard to understand that I just gave up..

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FedEx and UPS Pros and Cons

Pros
  • No pros
  • No good
  • Nada
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Very poor customer service
  • Customer service
  • Delivery service
  • Poor customer service
  • Delivery
  • Unethical business practices

FedEx and UPS Most Positive Reviews

Top rated reviews
5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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FedEx and UPS Most Critical Reviews

Lowest rated reviews
1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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FedEx and UPS Latest Reviews

Recent published reviews
1

Was supposed to be delivered Wed, then Thursday, then Friday, then Friday night, then Saturday, then won't be delivered...

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1

My package shows delivered to my house at 3:59pm today, however it was 3:30 pm when I received the message and I am...

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1

Fed Ex showed up in front of my driveway this morning to deliver a piece of furniture weighing 78lbs. They sat there...

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1

Im a former employee of Ups just got fired after I filed a grievance for my pay this the paperwork and I wanna know...

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