PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS Store and Fedex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS Store
Fedex

UPS Store and Fedex Overview

Total reviews
629
5540
Company responses
1
0
Issues resolved
6
35

UPS Store and Fedex Consumer Ratings

Rank
132 out of 1051 in Transportation and Logistics category
168 out of 1051 in Transportation and Logistics category
Customer service
113 in category
137 in category
Product or Service Quality
104 in category
129 in category
Diversity of Products or Services
96 in category
133 in category
Price Affordability
129 in category
160 in category

UPS Store and Fedex Rating Details

Customer service
1.4 (176 reviews)
1.2 (1802 reviews)
Reviewer's quote

...Ive called the ups customer service several times with no success with getting my package redelivered. Im still waiting to receive my package..

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...several times and he doesnt obey the speed limit signs either truck number 31621 Personally if i can avoid using your servicee so be it there is No good customer service anymore or care for other peoples property ha d it been his i am certain he would have gone off i am planning on calling the CEO tomorrow Mr Smith in...

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Product or Service Quality
1.5 (127 reviews)
1.3 (1477 reviews)
Reviewer's quote

...! I explained that I would pick up my item on Friday 06-19-2020 however I decided to go over and pick up my package on 06-16-2020 after work and your Customer Service representative need a vacation. Their was a old white guy over by returns and shipment that asked me what the *** was I coming in there tearing up the dam place because one of the horses that you use to block off a section so that a person doesnt fall in a wet spot fell over underneath ...

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...Each time the delivery has been delay for one excuse after another! Bottom line, they are not a dependable on time delivery service..

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Diversity of Products or Services
1.9 (100 reviews)
1.5 (1141 reviews)
Reviewer's quote

...They need to remove these services from their ads. This branch reflects poorly upon the brand name. The attitude is incredible, but perhaps there is more to the ill will here that I do not understand...

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Despite of the higher costs I used Fedex as the shipment contained a time sensitive document and Fedex promises 3 business day delivery for priority services and handling of customs clearance as well. However the shipping agent here didn't bother to inform about any prerequisites on International...

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Price Affordability
1.7 (96 reviews)
1.4 (930 reviews)
Reviewer's quote

I was charged said price and given receipt. Several weeks have gone by and it has not been delivered. I returned to the same UPS store for assistance only to be told, "yeah the post office has 80% reduction of employees due to Covid-19, they are sitting at home getting paid, it could take up to 6-8...

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I order a simple book and they sent it to me via FedEx, the delivery time was okay but the price for the shipment was ridicously expensive! I payed for the package anyways because I need the book, but that was my first and last time using this service. I hope you can reconsider your fees because...

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UPS Store and Fedex Pros and Cons

Pros
  • Convenient location
  • Location
  • Clean
  • Nada
  • No good
  • No pros
Cons
  • Customer service
  • Way i was treated
  • Store employees
  • Very poor customer service
  • Customer service
  • Delivery service

UPS Store and Fedex Most Positive Reviews

Top rated reviews
5

UPS store Westminster Blvd. is a pleasure to do business with. The owner is pleasant, friendly, and cares about his...

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5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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5

Paid $40 premium for small package to be delivered to Canada. Item went to UPS Canadian depot where it was held up for...

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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UPS Store and Fedex Most Critical Reviews

Lowest rated reviews
1

I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the...

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1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1

I ship with UPS almost daily. I do warranty work for another company and ship on both their account and my own. While us...

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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UPS Store and Fedex Latest Reviews

Recent published reviews
1

Employee demoralized my daughters self esteem by telling my 12 year old daughter her face is unsymmetrical and that she...

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1

In the past few months I've had many deliveries from FEDEX and not one of them has ever been delivered on the day it sta...

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1.7

I was cut off at the intersection by a white sports car running the light. The lady in this car entered the parking lot...

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1.3

Package given to FedEx Aug. 10, 2020@11:10am, to be delivered to addressee on 8/11/2020
Several hrs later, we called to c...

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UPS Store and Fedex Products and Services

Most reviewed product and services
  • Ups Store Customer Care (73 reviews)
  • Ups Store Owner (27 reviews)
  • Ups Store Manager (13 reviews)
  • Fedex Delivery Service (2179 reviews)
  • Fedex Vehicle Driver (202 reviews)
  • Fedex Customer Care (175 reviews)