PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS Store and Fedex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS Store
Fedex

UPS Store and Fedex Overview

Total reviews
603
5071
Company responses
1
0
Issues resolved
6
28

Fedex was first mentioned on PissedConsumer on Mar 26, 2007 and since then this brand received 5071 reviews. It is 4468 reviews more than UPS Store received since Jan 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with UPS Store customer support team and Fedex customer service.

UPS Store and Fedex Consumer Ratings

Rank
121 out of 1687 in Transportation and Logistics category
158 out of 1687 in Transportation and Logistics category
Customer service
107 in category
125 in category
Product or Service Quality
87 in category
113 in category
Diversity of Products or Services
85 in category
119 in category

According to consumer ratings and reviews, UPS Store ranks 37 points higher in the Transportation and Logistics category than Fedex. People gave UPS Store 1.4 stars for Customer service criterion in Transportation and Logistics category and it is 274 points higher than the worst rated brand in this category. At the same time, Fedex was rated 1.3 stars for Customer service criterion in this category and it is 256 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that UPS Store has a higher rating than Fedex. Regarding Diversity of Products or Services criterion, consumers gave UPS Store 1.9 stars and it is 78% greater than other in category. Fedex however was rated 1.5 stars and it is 69% greater than other in category.

UPS Store and Fedex Rating Details

Customer service
1.4 (160 reviews)
1.3 (1529 reviews)
Reviewer's quote

...Says, "I've never done this, it's a new service. " Asks for label (which Verizon said was not necessary as the serial number on the router being returned was enough). Big Laze tells me I need at least a return authorization...

MK

Worst customer service, all time delayed to deliver packages and worst behavior by fed ex representatives. No professionalism with customers and always neglect their service..

PissedConsumer1723009
Product or Service Quality
1.5 (115 reviews)
1.3 (1224 reviews)
Reviewer's quote

...Before paying a taxi to bring my big package to the UPS Store, I called them and asked if they mail both USPS and UPS services - to compare rates. They said they do. I had a box weighing 29 pounds...

Eva R

We shipped a pallet full of framed pictures,put on the pallet don't stack anything on top and they put a washing machine on top,crushed all the frames and then said it was not there fault

David A
Diversity of Products or Services
1.9 (92 reviews)
1.5 (983 reviews)
Reviewer's quote

While utilizing a prepaid UPS Ground label to return 4 items to Amazon the Owners of the store told me that since I only had one label only one package could be shipped. The Amazon Label had all 4 items under the same tracking number. The Male owner started giving me a lecture stating Amazon is...

Al T

I have signed up for delivery manager &requested all packages be left at front door as I live in country & do not want packages left at street(300 yds away from house),I even put deliver to front door when ordering from vendors but fedex driver still leaves at street,makes excuse,bad dog, gate...

SHIRLEY m

UPS Store and Fedex Pros and Cons

Pros
  • Convenient location
  • Location
  • Clean
  • Nada
  • No good
  • Zilch
Cons
  • Customer service
  • Way i was treated
  • Store employees
  • Very poor customer service
  • Delivery service
  • Customer service

UPS Store and Fedex Most Positive Reviews

Top rated reviews
5

UPS store Westminster Blvd. is a pleasure to do business with. The owner is pleasant, friendly, and cares about his...

5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

UPS Store and Fedex Most Critical Reviews

Lowest rated reviews
1

I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the...

1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

UPS Store and Fedex Latest Reviews

Recent published reviews

When did UPS stores start packaging and boxing amazon returns for free? When did they stop charging customers to buy...

Read all 603 reviews
1

Lied about delivery attempt. Here all day for a signature required package, and at 9:17pm they sent a lie saying they tr...

Read all 5071 reviews

UPS Store and Fedex Products and Services

Most reviewed product and services
  • Ups Store Customer Care (67 reviews)
  • Ups Store Owner (26 reviews)
  • Ups Store Manager (12 reviews)
  • Fedex Delivery Service (2083 reviews)
  • Fedex Vehicle Driver (186 reviews)
  • Fedex Customer Care (161 reviews)