PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fedex and UPS Store as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fedex
UPS Store

Fedex and UPS Store Overview

Total reviews 5651 632
Company responses 0 1
Issues resolved 36 6

Fedex and UPS Store Consumer Ratings

Rank
175 out of 1062 in Transportation and Logistics category
151 out of 1062 in Transportation and Logistics category
Customer service
139 in category
114 in category
Product or Service Quality
133 in category
108 in category
Tracking Tool
82 in category
49 in category
Website
156 in category
96 in category

Fedex and UPS Store Rating Details

Customer service
1.2 (1873 reviews)
1.4 (178 reviews)
Reviewer's quote

...I'm just frustrated by lack of customer service on Fedex behalf..

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...Ive called the ups customer service several times with no success with getting my package redelivered. Im still waiting to receive my package..

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Product or Service Quality
1.3 (1535 reviews)
1.5 (129 reviews)
Reviewer's quote

...The virtual assistant on the tracking page is useless, customer service is terrible..

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...! I explained that I would pick up my item on Friday 06-19-2020 however I decided to go over and pick up my package on 06-16-2020 after work and your Customer Service representative need a vacation. Their was a old white guy over by returns and shipment that asked me what the *** was I coming in there tearing up the dam place because one of the horses that you use to block off a section so that a person doesnt fall in a wet spot fell over underneath ...

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Tracking Tool
1.7 (1445 reviews)
2.2 (71 reviews)
Reviewer's quote

Their automated tracking system just runs you around in circles..

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...No one wants to accept responsibility even with Tracking Documentation and e-mails to back it all up. UPS says they are not responsible for Franchise Behavior. The UPS Store Corporate buries you in their phone tree system with three options: 1...

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Website
1.6 (1391 reviews)
2 (97 reviews)
Reviewer's quote

...Fedex website and automated system said it was on the truck for delivery. When I finally got a customer service rep on the phone, he said it wasn't on the truck and that the website was not accurate. Total BS...

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I ordered 10 yard signs from your UPS Store website. I specified that I wanted the same image on both sides of the yard signs. When I received the signs they were only printed on ONE side...

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Fedex and UPS Store Pros and Cons

Pros
  • Nada
  • No good
  • No pros
  • Convenient location
  • Location
  • Clean
Cons
  • Very poor customer service
  • Customer service
  • Delivery service
  • Customer service
  • Way i was treated
  • Store employees

Fedex and UPS Store Most Positive Reviews

Top rated reviews
5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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5

UPS store Westminster Blvd. is a pleasure to do business with. The owner is pleasant, friendly, and cares about his...

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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5

Paid $40 premium for small package to be delivered to Canada. Item went to UPS Canadian depot where it was held up for...

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Fedex and UPS Store Most Critical Reviews

Lowest rated reviews
1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1

I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the...

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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1

I ship with UPS almost daily. I do warranty work for another company and ship on both their account and my own. While us...

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Fedex and UPS Store Latest Reviews

Recent published reviews
No votes

FED EX ALLOWS THEIR EMPLOYEES TO STEAL CUSTOMERS PACKAGES. FEDEX DOES NOT HELP THE CUSTOMER IN ANY WAY. FEDEX IS FULLY...

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1

DoUnprofessional And rude employees
Dont talk straight and if you are just dropping off something to amazon, they will sh...

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1.5

FedEx driver has .zero integrity.

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1

My name is Christina Oliva and I will have a package being returned to your store September 3.
1Z3Y19411283770144 Here is...

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Fedex and UPS Store Products and Services

Most reviewed product and services
  • Fedex Delivery Service (2203 reviews)
  • Fedex Vehicle Driver (205 reviews)
  • Fedex Customer Care (175 reviews)
  • Ups Store Customer Care (73 reviews)
  • Ups Store Owner (27 reviews)
  • Ups Store Manager (13 reviews)