PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fedex and UPS Store as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fedex
UPS Store

Fedex and UPS Store Overview

Total reviews
5095
607
Company responses
0
1
Issues resolved
28
6

Fedex was first mentioned on PissedConsumer on Mar 26, 2007 and since then this brand received 5095 reviews. It is 4488 reviews more than UPS Store received since Jan 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Fedex customer support team and UPS Store customer service.

Fedex and UPS Store Consumer Ratings

Rank
157 out of 1689 in Transportation and Logistics category
121 out of 1689 in Transportation and Logistics category
Customer service
124 in category
107 in category
Product or Service Quality
113 in category
95 in category
Tracking Tool
72 in category
43 in category

According to consumer ratings and reviews, UPS Store ranks 36 points higher in the Transportation and Logistics category than Fedex. People gave Fedex 1.3 stars for Customer service criterion in Transportation and Logistics category and it is 259 points higher than the worst rated brand in this category. At the same time, UPS Store was rated 1.4 stars for Customer service criterion in this category and it is 276 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that UPS Store has a higher rating than Fedex. Regarding Tracking Tool criterion, consumers gave Fedex 1.8 stars and it is 81% greater than other in category. UPS Store however was rated 2.3 stars and it is 89% greater than other in category.

Fedex and UPS Store Rating Details

Customer service
1.3 (1547 reviews)
1.4 (162 reviews)
Reviewer's quote

I applied the label and returned the package to a local FedEx service location which then was scanned and I was given a tracking number. A couple days later I checked online to see if the package was delivered (it was not), so I called customer support and asked why it was not delivered despite...

Akio

...I said “if you cannot provide this service, you should not be advertising it. If I cannot get a good telephone, or there will be no progress, then I should go elsewhere. ” The clerk responded “Go ahead...

Shayana
Product or Service Quality
1.3 (1241 reviews)
1.5 (117 reviews)
Reviewer's quote

Fedex Smartpost is a joke. A package shipped from SC to PA with Fedex Smartpost did not arrive even after 10 days, and the delivery date keeps changing every day.Terrible.Fedex kept for 5 days the package in NJ.

Carlson

...Says, "I've never done this, it's a new service. " Asks for label (which Verizon said was not necessary as the serial number on the router being returned was enough). Big Laze tells me I need at least a return authorization...

MK
Tracking Tool
1.8 (1176 reviews)
2.3 (63 reviews)
Reviewer's quote

...On the tracking web site it said my packages would arrive sometime on Dec 5th. After waiting home ALL day waiting for it, late that evening it changes to the 6th. So I wait all day on the 6th and ..

PissedConsumer1726457

...No one wants to accept responsibility even with Tracking Documentation and e-mails to back it all up. UPS says they are not responsible for Franchise Behavior. The UPS Store Corporate buries you in their phone tree system with three options: 1...

David R

Fedex and UPS Store Pros and Cons

Pros
  • Nada
  • No good
  • Zilch
  • Convenient location
  • Location
  • Clean
Cons
  • Very poor customer service
  • Delivery service
  • Customer service
  • Customer service
  • Way i was treated
  • Store employees

Fedex and UPS Store Most Positive Reviews

Top rated reviews
5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

5

UPS store Westminster Blvd. is a pleasure to do business with. The owner is pleasant, friendly, and cares about his...

Fedex and UPS Store Most Critical Reviews

Lowest rated reviews
1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

1

I shipped a large package to a NJ residence via the UPS Store on Zafarano in Santa Fe, NM. The label included the...

Fedex and UPS Store Latest Reviews

Recent published reviews
1

All my packages are now in " PENDING ". Fedex, you SUCK !

Read all 5095 reviews
1

I went to the UPS Store at 1670 E Cheyenne Mountain Blvd Ste *** Colorado Springs. I shipped a package that typically...

Read all 607 reviews

Fedex and UPS Store Products and Services

Most reviewed product and services
  • Fedex Delivery Service (2109 reviews)
  • Fedex Vehicle Driver (187 reviews)
  • Fedex Customer Care (162 reviews)
  • Ups Store Customer Care (67 reviews)
  • Ups Store Owner (26 reviews)
  • Ups Store Manager (12 reviews)