PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Delivery Service and Fedex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Delivery Service
Fedex

United Delivery Service and Fedex Overview

Total reviews 88 5651
Company responses 0 0
Issues resolved 0 36

United Delivery Service and Fedex Consumer Ratings

Rank
217 out of 1063 in Transportation and Logistics category
176 out of 1063 in Transportation and Logistics category
Tracking Tool
102 in category
81 in category
Customer service
133 in category
137 in category
Product or Service Quality
150 in category
132 in category
Turnaround Time
110 in category
135 in category

United Delivery Service and Fedex Rating Details

Tracking Tool
1.5 (28 reviews)
1.7 (1445 reviews)
Reviewer's quote

Upon further review, ALL complaints are the SAME; NON delivery, ZERO tracking available(because you're in receipt of items/packages, STEALING them, & then claiming that they are "lost"! Your employees are THIEVES!), and POOR customer service! UDS, you do this because you THINK you can! WRONG! You...

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...The virtual assistant on the tracking page is useless, customer service is terrible..

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Customer service
1.3 (27 reviews)
1.2 (1873 reviews)
Reviewer's quote

...Rude customer service reps 3. Non-working local "hub" number..

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...I'm just frustrated by lack of customer service on Fedex behalf..

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Product or Service Quality
1.2 (23 reviews)
1.3 (1535 reviews)
Reviewer's quote

...I was met with rude customer service and a LOST package. I asked for a manager and they sent me to a VM. To this day my package is still lost and no update...

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...I have called over 12 times to Fedex customer service. I was transferred numerous times. I talked to claims, supervisors and branch managers...

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Turnaround Time
1.4 (19 reviews)
1.2 (1390 reviews)
Reviewer's quote

...Even FedX and UPS are running a little behind this time of year..

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Every time I get an international shipment through FedEx they have a different process for my shipment. It is like playing roulette. Their customer service phone number is intentionally unnavigable...

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United Delivery Service and Fedex Pros and Cons

Pros
  • Fast service
  • Delivery boxes open
  • Nada
  • No good
  • No pros
Cons
  • Stolen product
  • Order didnt come
  • Lost package
  • Very poor customer service
  • Customer service
  • Delivery service

United Delivery Service and Fedex Most Positive Reviews

Top rated reviews
5

MIRA was perfect, so kind and nice.. perfect delivery

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5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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4

The delivery was a day late but any reasonable person would put little complaint to that. Today is the 21 st of Dec....

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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United Delivery Service and Fedex Most Critical Reviews

Lowest rated reviews
1

I had the same thing happen as previous reviewer. My tracking states my package was delivered this morning at my door,...

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1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1

Never received package, company left package on porch out in the open. Package was stolen by time i got home.

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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United Delivery Service and Fedex Latest Reviews

Recent published reviews
No votes

All driver had to do was press a buzzer to be let inside the secure lobby of the building.

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No votes

FED EX ALLOWS THEIR EMPLOYEES TO STEAL CUSTOMERS PACKAGES. FEDEX DOES NOT HELP THE CUSTOMER IN ANY WAY. FEDEX IS FULLY...

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1

Have video of the driver whipping my package from about 10 feet away, to my doorstep.

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1.5

FedEx driver has .zero integrity.

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United Delivery Service and Fedex Products and Services

Most reviewed product and services
  • United Delivery Service Delivery Service (52 reviews)
  • United Delivery Service Home Delivery Service (6 reviews)
  • United Delivery Service Vehicle Driver (4 reviews)
  • Fedex Delivery Service (2203 reviews)
  • Fedex Vehicle Driver (205 reviews)
  • Fedex Customer Care (175 reviews)