PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Saia and Fedex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Saia
Fedex

Saia and Fedex Overview

Total reviews
254
5523
Company responses
0
0
Issues resolved
1
35

Saia and Fedex Consumer Ratings

Rank
176 out of 1047 in Transportation and Logistics category
169 out of 1047 in Transportation and Logistics category
Customer service
114 in category
137 in category
Turnaround Time
130 in category
134 in category
Tracking Tool
77 in category
80 in category
Product or Service Quality
120 in category
130 in category

Saia and Fedex Rating Details

Customer service
1.3 (83 reviews)
1.2 (1793 reviews)
Reviewer's quote

...Called customer service and was told warehouse is not manned and no one there to talk to. customer service called me back after 20 minutes and told me there would be someone at warehouse from 9am-6pm. Was told if I am there at 9am, I can pick up item...

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...FedEx has really gone down hill and their customer service department is a joke. so far I've experienced atleast five different agents who don't really care and one who appeared to. they don't seem to know what is going on and have been rude and unprofessional...

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Turnaround Time
1.2 (65 reviews)
1.2 (1327 reviews)
Reviewer's quote

...I called them every day since then trying to figure out what is going on and have had a completely different answer every time. They said emails were sent, notes were left, and that I would be contacted several times but none seem to have happened..

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...I watched the driver drop the box over my fence a few from the unlocked gate! This is not the first time this has happened. The driver, reported that he left it by the front door but this is a complete lie..

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Tracking Tool
1.8 (61 reviews)
1.8 (1379 reviews)
Reviewer's quote

...Checked on tracking and showed was still to be delivered. Nothing. Finally was able to call someone after being on hold for 15 minutes and they said it wasn't on the truck...

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...Per FedEx tracking I was supposed to have a 2 day delivery on 31 July 2020. Due to COVID 19 their website said there might be a 2-3 day delay. So I wait until 2 August (3 days) with no delivery...

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Product or Service Quality
1.4 (61 reviews)
1.3 (1467 reviews)
Reviewer's quote

...He had to put the pieces back in the smashed boxes! Why would any company attempt to deliver an extensively damaged product in this condition???..

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Fed ex have the worst customer service..

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Saia and Fedex Pros and Cons

Pros
  • There are no pros
  • Service
  • Promises gave me a warm feeling until they broke them
  • Nada
  • No good
  • No pros
Cons
  • Bad customer service
  • Not accepting responsibility
  • Lack of communication and lack of scheduling
  • Very poor customer service
  • Customer service
  • Delivery service

Saia and Fedex Most Positive Reviews

Top rated reviews
5

I started working for Saia 9 years ago. Best company i have ever worked or drove for.
Bill S.

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5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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5

I really don’t like to write reviews. But these days where there is so much online ordering It’s not possible to meet...

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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Saia and Fedex Most Critical Reviews

Lowest rated reviews
1

SAIA Motor Freight will steal your cargo and hold it hostage in order to collect 200% of the freight amount quoted by th...

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1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1

I have found Saia to be unreliable with terrible customer service. I received a phone call two days ago from Jamie Parke...

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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Saia and Fedex Latest Reviews

Recent published reviews
No votes

No tracking number to follow

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1

I wish you had negative stars. Per FedEx tracking I was supposed to have a 2 day delivery on 31 July 2020. Due to COVID...

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1

Avoid at all costs. I've been trying to get a pallet delivered and have had nothing but headaches. They didn't contact...

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No votes

I have witnessed some substandard driving from Fedex drivers before, but yesterday took the cake. I saw a driver, in one...

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Saia and Fedex Products and Services

Most reviewed product and services
  • Saia Delivery Service (110 reviews)
  • Saia Customer Care (13 reviews)
  • Saia Vehicle Driver (11 reviews)
  • Fedex Delivery Service (2178 reviews)
  • Fedex Vehicle Driver (202 reviews)
  • Fedex Customer Care (175 reviews)