PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roadway Express and Fedex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roadway Express
Fedex

Roadway Express and Fedex Overview

Total reviews
28
5176
Company responses
0
0
Issues resolved
0
29

Fedex was first mentioned on PissedConsumer on Mar 26, 2007 and since then this brand received 5176 reviews. It is 5148 reviews more than Roadway Express received since Dec 12, 2007.

Roadway Express and Fedex Consumer Ratings

Rank
73 out of 1509 in Transportation and Logistics category
155 out of 1509 in Transportation and Logistics category
Tracking Tool
39 in category
69 in category
Customer service
74 in category
124 in category
Turnaround Time
36 in category
120 in category

According to consumer ratings and reviews, Roadway Express ranks 82 points higher in the Transportation and Logistics category than Fedex. People gave Roadway Express 2.6 stars for Tracking Tool criterion in Transportation and Logistics category and it is 228 points higher than the worst rated brand in this category. At the same time, Fedex was rated 1.8 stars for Tracking Tool criterion in this category and it is 198 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Roadway Express has a higher rating than Fedex. Regarding Turnaround Time criterion, consumers gave Roadway Express 2.6 stars and it is 87% greater than other in category. Fedex however was rated 1.2 stars and it is 55% greater than other in category.

Roadway Express and Fedex Rating Details

Tracking Tool
2.6 (5 reviews)
1.8 (1215 reviews)
Reviewer's quote

A Roadway trailer accessed my business driveway twice on May 1, 2018 at 2:56pm and again at 3:17pm. This infraction was confirmed by video recording of the driveway. Driveway is marked at its entrance by the highway as "Private Drive, No Trucks, No Turnaround". Other end of the drive is marked...

Gordon J

...Late afternoon I check tracking, now it says Tuesday! I call and he says the driver forgot to load it on the truck! This is perishable, going to be almost a week. late and garbage..

Wendy H
Customer service
1.8 (5 reviews)
1.2 (1595 reviews)
Reviewer's quote

Service can't be worse than this. Weired driver who wanted me to go inside the 18 wheelers unload the shipment myself. He refused to even drop it off on the ground (unless i pay him extra pocket money )...

Sumedha

When contacting Fedx customer service they are unfriendly and have various excuses the latest being it is over 7 days since delivered and therefore they cannot do anything about it. I have to contact the vendor for them to file a complaint. When asked Fedx to contact driver and have the package...

Emmarose
Turnaround Time
2.6 (5 reviews)
1.2 (1186 reviews)
Reviewer's quote

Been a yellow driver for some time and all these roadway drivers are *** n cry babys take advantage of anything they can and blame yellow for everthing when there company was going under still blame yellow alls i say is quit your *** be happy you got a job lame *** old ***..

Mackensie

...FedEx also took a really long time then an extra day because of Post Office delay. One other thing about FedEx it is annoying to have a knock on your door and no one answers. It is very dangerous just to open your door to see who knocked...

PissedConsumer1757499

Roadway Express and Fedex Pros and Cons

Pros
No votes
  • Nada
  • No good
  • No pros
Cons
  • Surcharges
  • Personnel
  • Getting the run around
  • Very poor customer service
  • Delivery service
  • Customer service

Roadway Express and Fedex Most Positive Reviews

Top rated reviews
5

We asked Roadway to ship a sound console in a wheeled Anvil case from Texas to Oregon. We described the shipment as...

5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

Roadway Express and Fedex Most Critical Reviews

Lowest rated reviews
1

Chair delivered, still in box, wrapped in plastic and still on crate. Driver left.
DO NOT USE THESE ASSWIPES

1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

Roadway Express and Fedex Latest Reviews

Recent published reviews

Why is one of your trucks parked in a residential neighborhood that doesn't allow vehicles over 3/4 ton.

Read all 28 reviews
1

team fedex,
Yesterday your senior executive Bhavya mishra had called up me regarding my persol tracking no.777373042798.
S...

Read all 5176 reviews

Roadway Express and Fedex Products and Services

Most reviewed product and services
  • Roadway Express Vehicle Driver (3 reviews)
  • Fedex Delivery Service (2120 reviews)
  • Fedex Vehicle Driver (191 reviews)
  • Fedex Customer Care (164 reviews)