PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roadway Express and Fedex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roadway Express
Fedex

Roadway Express and Fedex Overview

Total reviews 30 5698
Company responses 0 0
Issues resolved 0 36

Roadway Express and Fedex Consumer Ratings

Rank
84 out of 1073 in Transportation and Logistics category
175 out of 1073 in Transportation and Logistics category
Turnaround Time
48 in category
137 in category
Customer service
88 in category
143 in category
Tracking Tool
47 in category
85 in category
Website
209 in category
162 in category

Roadway Express and Fedex Rating Details

Turnaround Time
2.3 (6 reviews)
1.2 (1411 reviews)
Reviewer's quote

...Driveway is marked at its entrance by the highway as "Private Drive, No Trucks, No Turnaround". Other end of the drive is marked "Authorized Access Only, Violators fined $25. Dispatch would not discuss or take call...

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...The packages were delivered on 10/22/20 in the AM for time..

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Customer service
1.7 (6 reviews)
1.2 (1902 reviews)
Reviewer's quote

Service can't be worse than this. Weired driver who wanted me to go inside the 18 wheelers unload the shipment myself. He refused to even drop it off on the ground (unless i pay him extra pocket money )...

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...Whatever happened to customer service. I was in the transport business for 30 years and if my drivers pulled this *** they wouldve been fired..

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Tracking Tool
2.6 (5 reviews)
1.7 (1466 reviews)
Reviewer's quote

Last week I was promised delivery for two kayaks on Wednesday morning. Late morning I called to check status and was informed that it would be delivered that afternoon. I lost one whole day pay because late afternoon the shipment was still not delivered. I was then informed that it would be next...

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...We have been tracking a 800 dollar package due TUESDAY, today is Thursday see tracking . The were short snobby and treating nearly everyone rude. Tracking ????????..

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Website
1.2 (5 reviews)
1.6 (1413 reviews)
Reviewer's quote

I have not had a single positive experience with Roadway/Yellow. I get inbound freight and my suppliers select the carrier. I am guessing Roadway/YRC is the cheapest. I have sent fliers to all of my suppliers requesting they not use these guys under threat of my no longer buying from the particular...

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...The Website is TOTALLY without help, and they do not accept emailed communication..

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Roadway Express and Fedex Pros and Cons

Pros
No votes
  • Nada
  • No good
  • No pros
Cons
  • Surcharges
  • Personnel
  • Getting the run around
  • Very poor customer service
  • Customer service
  • Delivery service

Roadway Express and Fedex Most Positive Reviews

Top rated reviews
5

We asked Roadway to ship a sound console in a wheeled Anvil case from Texas to Oregon. We described the shipment as...

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5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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5

Been a yellow driver for some time and all these roadway drivers are *** n cry babys take advantage of anything they...

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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Roadway Express and Fedex Most Critical Reviews

Lowest rated reviews
1

Chair delivered, still in box, wrapped in plastic and still on crate. Driver left.
DO NOT USE THESE ASSWIPES

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1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1

Last week I was promised delivery for two kayaks on Wednesday morning. Late morning I called to check status and was in...

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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Roadway Express and Fedex Latest Reviews

Recent published reviews
1

I have not had a single positive experience with Roadway/Yellow. I get inbound freight and my suppliers select the...

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No votes

I saw the driver come in our cul-d-sac and I went out side he had left package at wrong address...I want to be contacted...

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No votes

PO 5697****
Ruffin , Amanda
rcramanda@***.com
(505) 454-****
Billing Address:
PO BOX 1381
LAS VEGAS, NM 87701
US Please contact...

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No votes

they saw me at the door and I told them I DONT WANT THEM TURNING AROUND IN MY DRIVEWAY the 2 men looked at me and...

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Roadway Express and Fedex Products and Services

Most reviewed product and services
  • Roadway Express Vehicle Driver (3 reviews)
  • Fedex Delivery Service (2216 reviews)
  • Fedex Vehicle Driver (206 reviews)
  • Fedex Ground Delivery Service (176 reviews)