PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Roadway Express and Fedex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Roadway Express
Fedex

Roadway Express and Fedex Overview

Total reviews
28
5531
Company responses
0
0
Issues resolved
0
35

Roadway Express and Fedex Consumer Ratings

Rank
73 out of 1047 in Transportation and Logistics category
169 out of 1047 in Transportation and Logistics category
Customer service
79 in category
136 in category
Turnaround Time
41 in category
133 in category
Tracking Tool
46 in category
79 in category
Diversity of Products or Services
86 in category
133 in category

Roadway Express and Fedex Rating Details

Customer service
1.8 (5 reviews)
1.2 (1795 reviews)
Reviewer's quote

Service can't be worse than this. Weired driver who wanted me to go inside the 18 wheelers unload the shipment myself. He refused to even drop it off on the ground (unless i pay him extra pocket money )...

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This company continues to *** package deliveries and refuse to provide the adequate customer service to help resolve the issue. Very unprofessional and a terrible business model. I would not recommend them as a courier..

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Turnaround Time
2.6 (5 reviews)
1.2 (1330 reviews)
Reviewer's quote

...Driveway is marked at its entrance by the highway as "Private Drive, No Trucks, No Turnaround". Other end of the drive is marked "Authorized Access Only, Violators fined $25. Dispatch would not discuss or take call...

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For the third time in the last 4 months FedEx has held up refrigerated packages, 2 containing cancer medication and one containing dietary flatbread, for no apparent reason and no notification. These were held until the contents were ruined all 3 times. When I called to request reasons why, was...

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Tracking Tool
2.6 (5 reviews)
1.8 (1382 reviews)
Reviewer's quote

Last week I was promised delivery for two kayaks on Wednesday morning. Late morning I called to check status and was informed that it would be delivered that afternoon. I lost one whole day pay because late afternoon the shipment was still not delivered. I was then informed that it would be next...

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...Per FedEx tracking I was supposed to have a 2 day delivery on 31 July 2020. Due to COVID 19 their website said there might be a 2-3 day delay. So I wait until 2 August (3 days) with no delivery...

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Diversity of Products or Services
2 (4 reviews)
1.5 (1134 reviews)
Reviewer's quote

Chair delivered, still in box, wrapped in plastic and still on crate. Driver left. DO NOT USE THESE ASSWIPES

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It turned out he meant the Revenue Services department. When I called the Revenue Services department I reached a lady named Becky who kept me waiting for a very long time and finally said she had updated my address but could not update my payment information, even though it was complete and...

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Roadway Express and Fedex Pros and Cons

Pros
No votes
  • Nada
  • No good
  • No pros
Cons
  • Surcharges
  • Personnel
  • Getting the run around
  • Very poor customer service
  • Customer service
  • Delivery service

Roadway Express and Fedex Most Positive Reviews

Top rated reviews
5

We asked Roadway to ship a sound console in a wheeled Anvil case from Texas to Oregon. We described the shipment as...

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5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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5

Been a yellow driver for some time and all these roadway drivers are *** n cry babys take advantage of anything they...

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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Roadway Express and Fedex Most Critical Reviews

Lowest rated reviews
1

Chair delivered, still in box, wrapped in plastic and still on crate. Driver left.
DO NOT USE THESE ASSWIPES

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1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1

Last week I was promised delivery for two kayaks on Wednesday morning. Late morning I called to check status and was in...

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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Roadway Express and Fedex Latest Reviews

Recent published reviews
No votes

Why is one of your trucks parked in a residential neighborhood that doesn't allow vehicles over 3/4 ton.

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1

Two days in a row your driver said there wasn't anybody home for delivery.Complete lie.Not only was I home, I was...

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1

My name is Rhetta Pickens 5525 Bogey Lane Waco Tx. 76708. Waco Tx. Email is
rhettajpickens@gmail.com. I ordered a Rubberm...

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No votes

I call Fedex customer service same day that my package was left it in their office and I asked them to cancel the...

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Roadway Express and Fedex Products and Services

Most reviewed product and services
  • Roadway Express Vehicle Driver (3 reviews)
  • Fedex Delivery Service (2178 reviews)
  • Fedex Vehicle Driver (202 reviews)
  • Fedex Customer Care (175 reviews)