PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fedex and Rl Carriers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fedex

Fedex

1.4
Rl Carriers

Rl Carriers

Has verified representatives
1.9
Fedex
Rl Carriers

Fedex and Rl Carriers Overview

Total reviews
5176
142
Company responses
0
50
Issues resolved
29
2

Fedex was first mentioned on PissedConsumer on Mar 26, 2007 and since then this brand received 5176 reviews. It is 5034 reviews more than Rl Carriers received since Jul 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Fedex customer support team and Rl Carriers customer service.

Fedex and Rl Carriers Consumer Ratings

Rank
155 out of 1509 in Transportation and Logistics category
87 out of 1509 in Transportation and Logistics category
Customer service
124 in category
98 in category
Product or Service Quality
112 in category
122 in category
Tracking Tool
69 in category
58 in category

According to consumer ratings and reviews, Rl Carriers ranks 68 points higher in the Transportation and Logistics category than Fedex. People gave Fedex 1.2 stars for Customer service criterion in Transportation and Logistics category and it is 264 points higher than the worst rated brand in this category. At the same time, Rl Carriers was rated 1.4 stars for Customer service criterion in this category and it is 290 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Rl Carriers has a higher rating than Rl Carriers. Regarding Tracking Tool criterion, consumers gave Fedex 1.8 stars and it is 82% greater than other in category. Rl Carriers however was rated 1.9 stars and it is 85% greater than other in category.

Fedex and Rl Carriers Rating Details

Customer service
1.2 (1595 reviews)
1.4 (48 reviews)
Reviewer's quote

When contacting Fedx customer service they are unfriendly and have various excuses the latest being it is over 7 days since delivered and therefore they cannot do anything about it. I have to contact the vendor for them to file a complaint. When asked Fedx to contact driver and have the package...

Emmarose

...I called on 2:45 why my package not coming? After transferred 6 different customer service i got an answer that package is sill "on their dock" That 's SANGER, TX location...

simon d
Product or Service Quality
1.3 (1287 reviews)
1.3 (44 reviews)
Reviewer's quote

...I hate these delivery service..

Tina D

At 5:45 pm I called their so called customer service and after I was on hold for 17 minutes until a csr asked me what I needed help with. I asked why my delivery hasn't arrived yet their website states it is scheduled for "on time". She places me on hold for another 10 minutes then she answers by...

PissedConsumer1567770
Tracking Tool
1.8 (1215 reviews)
1.9 (41 reviews)
Reviewer's quote

...Late afternoon I check tracking, now it says Tuesday! I call and he says the driver forgot to load it on the truck! This is perishable, going to be almost a week. late and garbage..

Wendy H

She said that it was picked up today when I tracked it using my tracking number and it said it was picked up yesterday at 8:59 and brought to pensacola and it should be heading to me today cause the truck left a 4:55. I'm trying to get my car fixed as soon as possible cause I need to use my car on...

Roodlyne S

Fedex and Rl Carriers Pros and Cons

Pros
  • Nada
  • No good
  • No pros
  • Attitude of all personnel i had contact with
  • Ease of communication
  • Website
Cons
  • Very poor customer service
  • Delivery service
  • Customer service
  • Unprofessionalism
  • R l carriers not reliable
  • Lack of empathy

Fedex and Rl Carriers Most Positive Reviews

Top rated reviews
5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

5

My shipment showed up 2 days early due to a mix-up at the sellers end and I wasn't available. R&L's staff -...

Fedex and Rl Carriers Most Critical Reviews

Lowest rated reviews
1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

1

I sent three shipments through R+L Carriers from Oakland. One 3 pallet shipment to Reno which made it. The others...

On...

Fedex and Rl Carriers Latest Reviews

Recent published reviews
1

team fedex,
Yesterday your senior executive Bhavya mishra had called up me regarding my persol tracking no.777373042798.
S...

Read all 5176 reviews

After posting on this forum RL Carriers Corrected the situation at the corporate level and the local office no longer...

Read all 142 reviews

Fedex and Rl Carriers Products and Services

Most reviewed product and services
  • Fedex Delivery Service (2120 reviews)
  • Fedex Vehicle Driver (191 reviews)
  • Fedex Customer Care (164 reviews)
  • Rl Carriers Shipping Service (27 reviews)
  • Rl Carriers Delivery Service (21 reviews)
  • Rl Carriers Vehicle Driver (7 reviews)