PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about OnTrac and Fedex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

OnTrac
Fedex

OnTrac and Fedex Overview

Total reviews
366
5174
Company responses
0
0
Issues resolved
3
29

Fedex was first mentioned on PissedConsumer on Mar 26, 2007 and since then this brand received 5174 reviews. It is 4808 reviews more than OnTrac received since Oct 7, 2014. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with OnTrac customer support team and Fedex customer service.

OnTrac and Fedex Consumer Ratings

Rank
215 out of 1509 in Transportation and Logistics category
155 out of 1509 in Transportation and Logistics category
Customer service
133 in category
125 in category
Product or Service Quality
151 in category
113 in category
Tracking Tool
114 in category
70 in category

According to consumer ratings and reviews, Fedex ranks 60 points higher in the Transportation and Logistics category than OnTrac. People gave OnTrac 1.2 stars for Customer service criterion in Transportation and Logistics category and it is 256 points higher than the worst rated brand in this category. At the same time, Fedex was rated 1.2 stars for Customer service criterion in this category and it is 264 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Fedex has a higher rating than OnTrac. Regarding Tracking Tool criterion, consumers gave OnTrac 1.3 stars and it is 71% greater than other in category. Fedex however was rated 1.8 stars and it is 82% greater than other in category.

OnTrac and Fedex Rating Details

Customer service
1.2 (195 reviews)
1.2 (1594 reviews)
Reviewer's quote

Package was to be delivered on Monday - today is Friday and still waiting for delivery - tried to call customer service - what a joke - 90 minutes wait time. What kind of Mickey Mouse company is this ???..

Vannie

When contacting Fedx customer service they are unfriendly and have various excuses the latest being it is over 7 days since delivered and therefore they cannot do anything about it. I have to contact the vendor for them to file a complaint. When asked Fedx to contact driver and have the package...

Emmarose
Product or Service Quality
1.1 (173 reviews)
1.3 (1287 reviews)
Reviewer's quote

I ordered several items from forever21 because they were promoting free delivery service with good deals for my 10 year old. After paying for everything I received a message saying that ontrac was gonna be delivering:sad: I thought the free service was going to be a popular known delivery! I guess...

Kenisha

...I hate these delivery service..

Tina D
Tracking Tool
1.3 (169 reviews)
1.8 (1214 reviews)
Reviewer's quote

I went to their sight and punched in my tracking # and it said my package was due to be delivered Th. Nov. 7...

Lex W

...I followed the tracking but my pkg never showed up. I followed the trail and because it is SmartPost they say it was delivered so it is a case of he said she said and to this day I have never received my pkg. Now for an update...

Diane N

OnTrac and Fedex Pros and Cons

Pros
  • Totally exasparated
  • Customer service stinks
  • Friendly
  • Nada
  • No good
  • No pros
Cons
  • Unreliablility
  • Total failure in delivering my package
  • Losing my package
  • Very poor customer service
  • Delivery service
  • Customer service

OnTrac and Fedex Most Positive Reviews

Top rated reviews
5

The delivery person took it upon himself to deliver my package to another location when there was NO reason he couldnt...

5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

OnTrac and Fedex Most Critical Reviews

Lowest rated reviews
1

Amazon contracted with this incompetent company for a simple delivery - 2 day service. First the driver said the...

1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

OnTrac and Fedex Latest Reviews

Recent published reviews
1

my complete address is on the package the driver took it elswere,,twice the driver said no one was there the first...

Read all 366 reviews
1.3

Over a month ago I ordered a product and they use SmartPost which means they drop your pkgs off at the local post...

Read all 5174 reviews

OnTrac and Fedex Products and Services

Most reviewed product and services
  • Ontrac Delivery Service (277 reviews)
  • Ontrac Vehicle Driver (22 reviews)
  • Ontrac Home Delivery Service (21 reviews)
  • Fedex Delivery Service (2120 reviews)
  • Fedex Vehicle Driver (191 reviews)
  • Fedex Customer Care (164 reviews)