PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fedex and OnTrac as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fedex
OnTrac

Fedex and OnTrac Overview

Total reviews
5100
354
Company responses
0
0
Issues resolved
28
3

Fedex was first mentioned on PissedConsumer on Mar 26, 2007 and since then this brand received 5100 reviews. It is 4746 reviews more than OnTrac received since Oct 7, 2014. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Fedex customer support team and OnTrac customer service.

Fedex and OnTrac Consumer Ratings

Rank
158 out of 1689 in Transportation and Logistics category
217 out of 1689 in Transportation and Logistics category
Customer service
123 in category
133 in category
Product or Service Quality
114 in category
150 in category
Tracking Tool
71 in category
111 in category

According to consumer ratings and reviews, Fedex ranks 59 points higher in the Transportation and Logistics category than OnTrac. People gave Fedex 1.3 stars for Customer service criterion in Transportation and Logistics category and it is 259 points higher than the worst rated brand in this category. At the same time, OnTrac was rated 1.2 stars for Customer service criterion in this category and it is 249 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Fedex has a higher rating than OnTrac. Regarding Tracking Tool criterion, consumers gave Fedex 1.8 stars and it is 81% greater than other in category. OnTrac however was rated 1.3 stars and it is 71% greater than other in category.

Fedex and OnTrac Rating Details

Customer service
1.3 (1551 reviews)
1.2 (191 reviews)
Reviewer's quote

I applied the label and returned the package to a local FedEx service location which then was scanned and I was given a tracking number. A couple days later I checked online to see if the package was delivered (it was not), so I called customer support and asked why it was not delivered despite...

Akio

Horrible customer service. Won't answer emails or their customer service phone lines. Stay away...

PissedConsumer1731456
Product or Service Quality
1.3 (1244 reviews)
1.1 (169 reviews)
Reviewer's quote

Fedex Smartpost is a joke. A package shipped from SC to PA with Fedex Smartpost did not arrive even after 10 days, and the delivery date keeps changing every day.Terrible.Fedex kept for 5 days the package in NJ.

Carlson

I have product shipped to a commercial address, and they are ALWAYS late, and always try to deliver at night. I've asked my vendors to stop using them, and I will stop using vendors that DO use them as I don't like having to babysit my inbound shipments. I've been on hold now for 42 minutes waiting...

Elizabeth H
Tracking Tool
1.8 (1180 reviews)
1.3 (165 reviews)
Reviewer's quote

...Wonder where it went? What's the point of a tracking number if you can't find it?..

PissedConsumer1732613

I went to their sight and punched in my tracking # and it said my package was due to be delivered Th. Nov. 7...

Lex W

Fedex and OnTrac Pros and Cons

Pros
  • Nada
  • No good
  • Zilch
  • Totally exasparated
  • Customer service stinks
  • Friendly
Cons
  • Very poor customer service
  • Delivery service
  • Customer service
  • Unreliablility
  • Total failure in delivering my package
  • Service

Fedex and OnTrac Most Positive Reviews

Top rated reviews
5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

5

The delivery person took it upon himself to deliver my package to another location when there was NO reason he couldnt...

Fedex and OnTrac Most Critical Reviews

Lowest rated reviews
1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

1

Amazon contracted with this incompetent company for a simple delivery - 2 day service. First the driver said the...

Fedex and OnTrac Latest Reviews

Recent published reviews
1.2

Here's my story: Delivery scheduled for 12/9. Package arrived at local facility 12/8. Delivery date came and went...no...

Read all 5100 reviews
1

Horrible customer service. Won't answer emails or their customer service phone lines. Stay away. DO NOT use this...

Read all 354 reviews

Fedex and OnTrac Products and Services

Most reviewed product and services
  • Fedex Delivery Service (2109 reviews)
  • Fedex Vehicle Driver (187 reviews)
  • Fedex Customer Care (162 reviews)
  • Ontrac Delivery Service (268 reviews)
  • Ontrac Vehicle Driver (22 reviews)
  • Ontrac Home Delivery Service (21 reviews)