PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fedex and OnTrac as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fedex
OnTrac

Fedex and OnTrac Overview

Total reviews 5647 399
Company responses 0 0
Issues resolved 36 3

Fedex and OnTrac Consumer Ratings

Rank
174 out of 1060 in Transportation and Logistics category
239 out of 1060 in Transportation and Logistics category
Customer service
140 in category
145 in category
Product or Service Quality
133 in category
162 in category
Tracking Tool
83 in category
126 in category
Turnaround Time
136 in category
153 in category

Fedex and OnTrac Rating Details

Customer service
1.2 (1872 reviews)
1.2 (215 reviews)
Reviewer's quote

...I'm just frustrated by lack of customer service on Fedex behalf..

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...I have called the customer service number 4 times, and 4 times I've been told "It's on the way" or "We dont know where it is. I still haven't received my package, and ontrac won't cancel the shipment so I can get my money back, atleast intill the lone monkey working at OnTrac flips a switch..

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Product or Service Quality
1.3 (1534 reviews)
1.1 (187 reviews)
Reviewer's quote

...The virtual assistant on the tracking page is useless, customer service is terrible..

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...had to stop using them because their service was/is ***..

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Tracking Tool
1.7 (1443 reviews)
1.3 (183 reviews)
Reviewer's quote

Their automated tracking system just runs you around in circles..

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I went to their sight and punched in my tracking # and it said my package was due to be delivered Th. Nov. 7...

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Turnaround Time
1.2 (1390 reviews)
1.1 (156 reviews)
Reviewer's quote

...I have wasted a lot of my irreplaceable time. I was told four times that I'd get a phone call which I never got. I don't appreciate being lied to...

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...Each time, I received a different response. No one knows where the package is. I bought something at Best Buy 3/17/20...

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Fedex and OnTrac Pros and Cons

Pros
  • Nada
  • No good
  • No pros
  • Totally exasparated
  • Customer service stinks
  • Customer service rep
Cons
  • Very poor customer service
  • Customer service
  • Delivery service
  • Unreliablility
  • Total failure in delivering my package
  • Losing my package

Fedex and OnTrac Most Positive Reviews

Top rated reviews
5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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5

The delivery person took it upon himself to deliver my package to another location when there was NO reason he couldnt...

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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5

The shipping company mailed my order to wrong address and stated they could Not correct it until after shipment was deli...

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Fedex and OnTrac Most Critical Reviews

Lowest rated reviews
1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1

Amazon contracted with this incompetent company for a simple delivery - 2 day service. First the driver said the...

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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1

Man without uniform, in tee shirt and jeans showed up at the door and without identifying himself asked for my signature...

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Fedex and OnTrac Latest Reviews

Recent published reviews
1.1

I Have had 4 continuous delays since 7/16/20

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1

I have no idea how this company is still in business. They lost the same package 2 times, then they delivered it on a Sa...

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1

In the last 30 days, I have 4 packages shipped to me via Fedex Smartpost, and all were marked delivered at my front door...

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1

Every order that is shipped by ON TRAC addressed to my home address is delivered to an address 6 miles from my home...

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Fedex and OnTrac Products and Services

Most reviewed product and services
  • Fedex Delivery Service (2202 reviews)
  • Fedex Vehicle Driver (205 reviews)
  • Fedex Customer Care (175 reviews)
  • Ontrac Delivery Service (300 reviews)
  • Ontrac Vehicle Driver (23 reviews)
  • Ontrac Home Delivery Service (22 reviews)