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Fedex

Shipping
  • 19 ISSUES RESOLVED
  • 3721 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.4
Customer service
Website
Turnaround Time
Diversity of Products or Services
Billing Practices
  • No good 8
  • Nada 6
  • Shipping 5
  • Zilch 5
  • Office personnel 4

Customers don't like

  • Very poor customer service53
  • Delivery service28
  • Service16
  • Slow delivery8
  • Late delivery7
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Ontrac

Shipping
  • 0 ISSUES RESOLVED
  • 77 TOTAL REVIEWS
  • $4.9K CLAIMED LOSSES
  • $203 AVERAGE LOSS
1.2
Customer service
Website
Turnaround Time
Diversity of Products or Services
Billing Practices
  • Never on time - not once 4
  • Customer service rep 2
  • Totally exasparated 2
  • Befuddled ignorance 1
  • How customer service totally ignored me 1

Customers don't like

  • Inept3
  • Falsely marked delivered2
  • Not delivered2
  • One customer service agent working for entire company apparently2
  • Ontrac does not use gps to find address2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1360102

No comparison FedEx is much better. For us delivery comes when they say.