PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freightquote and Fedex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freightquote
Fedex

Freightquote and Fedex Overview

Total reviews
159
5174
Company responses
0
0
Issues resolved
1
29

Fedex was first mentioned on PissedConsumer on Mar 26, 2007 and since then this brand received 5174 reviews. It is 5015 reviews more than Freightquote received since Aug 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Freightquote customer support team and Fedex customer service.

Freightquote and Fedex Consumer Ratings

Rank
153 out of 1509 in Transportation and Logistics category
155 out of 1509 in Transportation and Logistics category
Customer service
118 in category
125 in category
Diversity of Products or Services
87 in category
116 in category
Website
119 in category
137 in category

According to consumer ratings and reviews, Freightquote ranks 2 points higher in the Transportation and Logistics category than Fedex. People gave Freightquote 1.3 stars for Customer service criterion in Transportation and Logistics category and it is 271 points higher than the worst rated brand in this category. At the same time, Fedex was rated 1.2 stars for Customer service criterion in this category and it is 264 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Freightquote has a higher rating than Fedex. Regarding Website criterion, consumers gave Freightquote 1.9 stars and it is 69% greater than other in category. Fedex however was rated 1.6 stars and it is 65% greater than other in category.

Freightquote and Fedex Rating Details

Customer service
1.3 (44 reviews)
1.2 (1594 reviews)
Reviewer's quote

Their customer service sucks and they told me that I should have opened up the box and inspected it before signing the shipper. Pretty sure the truck driver would not ant to wait around to do this and never have I had to do this with any other carrier. Anyone reading they should be advised not to...

Steve E

When contacting Fedx customer service they are unfriendly and have various excuses the latest being it is over 7 days since delivered and therefore they cannot do anything about it. I have to contact the vendor for them to file a complaint. When asked Fedx to contact driver and have the package...

Emmarose
Diversity of Products or Services
1.9 (28 reviews)
1.5 (1021 reviews)
Reviewer's quote

They overcharged me for a shipment from a trade show after quoting mea lower price. Stating it was the carrier fault.book direct and use a prepaid card.

Ron b

We have been here on our home ranch since 1946. Fedex says we don't exist as does UPS. Some outfits we buy from insist on using them, say they are "contracted to their "services". I just made an order from Pasty Central in Calumet, MI, they say they have to use fedex as they "are contracted". 5...

PissedConsumer1736685
Website
1.9 (28 reviews)
1.6 (1179 reviews)
Reviewer's quote

...And when you ask Freightquote about it, they won't even give you the time of day,,,,No customer service skills at all! I will be blasting this on every website blog,email list consumer list,Craigslist, and every other list I can get! And everyone that I recommended to Freightquote will be leaving as well. Consumers...

PissedConsumer543268

I logged into the Fedex website to look at the shipping info and noticed that it would require a direct signature when delivered so i changed the delivery address to my parents house because i knew they would be home since i work. The 10th came around and i received a text that the package was on...

PissedConsumer1749437

Freightquote and Fedex Pros and Cons

Pros
  • Ease of buying the service online
  • Sales people were very helpful
  • Lots of price options
  • Nada
  • No good
  • No pros
Cons
  • Bad customer service
  • Additional charges
  • Failure to keep customer informed
  • Very poor customer service
  • Delivery service
  • Customer service

Freightquote and Fedex Most Positive Reviews

Top rated reviews
5

I am an aproved carrier serving as an owner operator and I take great pride in servicing you, the customer. I can tell...

5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

Freightquote and Fedex Most Critical Reviews

Lowest rated reviews
1

they quoted me $200.00 and after a month they charged my credit card another $270.00 .when i asked them why and after...

1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

Freightquote and Fedex Latest Reviews

Recent published reviews
1

They overcharged me for a shipment from a trade show after quoting me
a lower price. Stating it was the carrier fault.
boo...

Read all 159 reviews
1.3

Over a month ago I ordered a product and they use SmartPost which means they drop your pkgs off at the local post...

Read all 5174 reviews

Freightquote and Fedex Products and Services

Most reviewed product and services
  • Freightquote Shipping Service (47 reviews)
  • Freightquote Delivery Service (34 reviews)
  • Fedex Delivery Service (2120 reviews)
  • Fedex Vehicle Driver (191 reviews)
  • Fedex Customer Care (164 reviews)