PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Freightquote and Fedex as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Freightquote
Fedex

Freightquote and Fedex Overview

Total reviews 159 5751
Company responses 0 0
Issues resolved 1 36

Freightquote and Fedex Consumer Ratings

Rank
175 out of 1091 in Transportation and Logistics category
177 out of 1091 in Transportation and Logistics category
Customer service
134 in category
145 in category
Website
132 in category
163 in category
Diversity of Products or Services
99 in category
138 in category
Product or Service Quality
118 in category
136 in category

Freightquote and Fedex Rating Details

Customer service
1.3 (44 reviews)
1.2 (1936 reviews)
Reviewer's quote

Their customer service sucks and they told me that I should have opened up the box and inspected it before signing the shipper. Pretty sure the truck driver would not ant to wait around to do this and never have I had to do this with any other carrier. Anyone reading they should be advised not to...

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...Customer Service is non-existent. You also cannot call the Baton Rouge Fedex on Coursey. Also they have address as 10781 Coursey Boulevard in mapping programs...

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Website
1.9 (28 reviews)
1.6 (1434 reviews)
Reviewer's quote

...And when you ask Freightquote about it, they won't even give you the time of day,,,,No customer service skills at all! I will be blasting this on every website blog,email list consumer list,Craigslist, and every other list I can get! And everyone that I recommended to Freightquote will be leaving as well. Consumers...

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...When I FINALLY got a chance to speak with an actual person, they told me I could file for a refund on the Fed Ex website. The first time I tried, the website did not work, so I had to file again. Bad, bad customer service as well as delivery service..

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Diversity of Products or Services
1.9 (28 reviews)
1.5 (1224 reviews)
Reviewer's quote

They overcharged me for a shipment from a trade show after quoting mea lower price. Stating it was the carrier fault.book direct and use a prepaid card.

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...This time though, the carrier definitely sends out new tracking and it is updated once it physically receives the products..

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Product or Service Quality
1.4 (26 reviews)
1.3 (1585 reviews)
Reviewer's quote

I have used this company in the past and had a horrible customer service experience. I then tried again years later thinking maybe they have improved their service but I was sorely mistaken. I am not new to shipping and currently spend 7 figures in shipping every year via Ocean, LTL, truckload and...

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The customer service told me that I should call Walmart customer service and let them take care of it. I called Walmart and they informed me that they are having problems with the shipping carrier and thought it would be best to cancel the order. I am now going to go pick-up the paint myself at the...

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Freightquote and Fedex Pros and Cons

Pros
  • Ease of buying the service online
  • Sales people were very helpful
  • Lots of price options
  • Nada
  • No good
  • No pros
Cons
  • Bad customer service
  • Additional charges
  • Failure to keep customer informed
  • Very poor customer service
  • Customer service
  • Delivery service

Freightquote and Fedex Most Positive Reviews

Top rated reviews
5

I am an aproved carrier serving as an owner operator and I take great pride in servicing you, the customer. I can tell...

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5

I don't understand why Fedex receive a package in Texas haul it to Troutdale, Oregon 40 miles from my home in...

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4.3

I am personally Extreamly Happy with freightqoute, you could pay alot more. I learned very quickly that you need to spec...

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5

Never, ever, will I ever use Fedex Philippines! Or anyone of you out there. Their fees are enormous. The item that I b...

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Freightquote and Fedex Most Critical Reviews

Lowest rated reviews
1

they quoted me $200.00 and after a month they charged my credit card another $270.00 .when i asked them why and after...

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1

I ordered an item off of amazon.com and the shipper chose fed ex to ship it to me. It was supposed to be delivered...

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1


These guys are charging me $120.00 more than quoted and charging my acct a month after delivery that's a sustaintial am...

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1

Fedex Useless Post (Smartpost)
I placed and order that was not supposed to go to Fedex but the disaster happened. The s...

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Freightquote and Fedex Latest Reviews

Recent published reviews
1

They overcharged me for a shipment from a trade show after quoting me
a lower price. Stating it was the carrier fault.
boo...

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No votes

I took this 2-package order to a FedEx location, with the label I was given for returning it. They said I need to...

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1

Terrible choice of freight transfer, they overcharged us $160 because we didn't have a dock, but we did have a dock,...

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1

Do not deliver during store hours. They deliver when THEY want to. Packages broken. Customer Service is non-existent....

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Freightquote and Fedex Products and Services

Most reviewed product and services
  • Freightquote Shipping Service (47 reviews)
  • Freightquote Delivery Service (34 reviews)
  • Fedex Delivery Service (2222 reviews)
  • Fedex Vehicle Driver (208 reviews)
  • Fedex Ground Delivery Service (177 reviews)