PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and FCI Lender Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
FCI Lender Services

USAA and FCI Lender Services Overview

Total reviews
1489
20
Company responses
0
0
Issues resolved
13
0

USAA and FCI Lender Services Consumer Ratings

Rank
229 out of 1844 in Financial Services category
264 out of 888 in Loans and Mortgages category
Customer service
231 in category
354 in category
Product or Service Quality
198 in category
338 in category
Website
151 in category
215 in category
Reliability
170 in category
321 in category

USAA and FCI Lender Services Rating Details

Customer service
1.3 (627 reviews)
1 (6 reviews)
Reviewer's quote

Their customer service is truly horrific at times. Today is another time when I called perfectly calm needing help and here I am 1. 5H into calls and on my third rep trying to get an unauthorized charge reversed and my anger is through the roof! It was a company I'd placed a stop payment against...

Read full review

never answer the tel line horrible customer services..

Read full review
Product or Service Quality
1.4 (509 reviews)
1 (5 reviews)
Reviewer's quote

They admitted to finding it but said it was a USAA work product and we couldnt have the proof for our records. They then change the water damage estimate to a mold estimate saying mold was in the air. We get the air tested no mold USAA claims they never received the document but then produce it as...

Read full review

Just because they have the name "Services" in their title does not mean that they provide service...

Read full review
Website
2.1 (501 reviews)
1.3 (3 reviews)
Reviewer's quote

I'm in New Zealand so expected postage to be $40-75US, there were no postage prices on the website, but this is inline with other businesses sending similar product from the US to us in NZ. I selected the first option (not knowing the best choice) which was UPS ground. Now, I did not know this...

Read full review

Why is it that every time I call this person is out of the office.Can someone call me to discuss the details of this issue. Telephone no. Is:302 448 1206. Is there a customer service desk?

Read full review
Reliability
1.4 (484 reviews)
1 (3 reviews)
Reviewer's quote

I tried to pay bill as have for 8 years, notice must electronic sig a letter which is normal for banking, electronic letter does not work - said USAA system is down try later or call # which does not work from outside USA.After CHAT - no helpNow here is real mess must send in copy of letter with...

Read full review

I didn’t even know that I have an account with this bank and now they are sending me a statement with a past due amount of $40,000 when I was NEVER receiving monthly statements from them.

Read full review

USAA and FCI Lender Services Pros and Cons

Pros
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
  • Willing to lend
Cons
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue
  • Fact that they are intentionally lying
  • Not willing to refund money
  • Not updating and lying

USAA and FCI Lender Services Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

Read full review
No votes
5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

Read full review
No votes

USAA and FCI Lender Services Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

Read full review
1

I Paid my mortgage with this company on line in June and July, I also included an additional principal payment. They...

Read full review
1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

Read full review
1

I have only had 2 payments so far with FCI since closing recently and they either can't add, can't read and/or are tryin...

Read full review

USAA and FCI Lender Services Latest Reviews

Recent published reviews
No votes

We get calls from USAA and your number telling us we have a credit card with you. We do not have a card with you.never...

Read full review
1

never answer the tel line horrible customer services

Read full review
3.6

I tried to pay bill as have for 8 years, notice must electronic sig a letter which is normal for banking, electronic let...

Read full review
No votes

Hi is any way you can help me out with this loan for short time.low my rate to catch up.until I can.I been put off of my...

Read full review

USAA and FCI Lender Services Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (233 reviews)
  • Usaa Customer Care (123 reviews)
  • Usaa Auto Claim (108 reviews)
  • Fci Lender Services Customer Care (6 reviews)
  • Fci Lender Services Mortgage (2 reviews)