PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about USAA and FCI Lender Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

USAA
FCI Lender Services

USAA and FCI Lender Services Overview

Total reviews 1553 19
Company responses 0 0
Issues resolved 14 0

USAA and FCI Lender Services Consumer Ratings

Rank
277 out of 1922 in Financial Services category
272 out of 917 in Loans and Mortgages category
Customer service
249 in category
363 in category
Product or Service Quality
215 in category
345 in category
Website
165 in category
213 in category
Reliability
178 in category
330 in category

USAA and FCI Lender Services Rating Details

Customer service
1.3 (667 reviews)
1 (6 reviews)
Reviewer's quote

...The customer service rep was so rude and condescending . I would be embarrassed if I treated anyone in that manner. USAA may be good for their own, but for non insured claimants awful!..

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never answer the tel line horrible customer services..

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Product or Service Quality
1.4 (542 reviews)
1 (5 reviews)
Reviewer's quote

Their range of services and level of service have deteriorated over time. And they are far from the least expensive on the market for many of their services, such as for interest rates. I have a near-perfect credit rating and have been a customer with them for decades, yet the interest rates they...

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Just because they have the name "Services" in their title does not mean that they provide service...

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Website
2.1 (527 reviews)
1.3 (3 reviews)
Reviewer's quote

Then they come up on their website and pound their chests about donating $30,000,000 to charity. So the bottom line being the bottom line, they raised rates on the insured and then gave the money away to charity, so they could look good. Sound familiar, take money from working people and give it to...

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Why is it that every time I call this person is out of the office.Can someone call me to discuss the details of this issue. Telephone no. Is:302 448 ****. Is there a customer service desk?

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Reliability
1.4 (521 reviews)
1 (3 reviews)
Reviewer's quote

Im cancelling for being transferred

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I didn’t even know that I have an account with this bank and now they are sending me a statement with a past due amount of $40,000 when I was NEVER receiving monthly statements from them.

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USAA and FCI Lender Services Pros and Cons

Pros
  • What they used to be
  • Usaa used to make me feel like they cared
  • How usaa used to operate and care for its members
  • Willing to lend
Cons
  • Horrible customer service
  • Being treated like a criminal
  • Did not resove issue
  • Fact that they are intentionally lying
  • Not willing to refund money
  • Not updating and lying

USAA and FCI Lender Services Most Positive Reviews

Top rated reviews
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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No votes
5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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No votes

USAA and FCI Lender Services Most Critical Reviews

Lowest rated reviews
1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

I Paid my mortgage with this company on line in June and July, I also included an additional principal payment. They...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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1

I have only had 2 payments so far with FCI since closing recently and they either can't add, can't read and/or are tryin...

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USAA and FCI Lender Services Latest Reviews

Recent published reviews
2.6

Im cancelling for being transferred

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1

never answer the tel line horrible customer services

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3.8

When USAA decided to credit our accounts because of COVID, I told my self what a company. They really care. Until around...

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No votes

going up on payments already at 5.25%

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USAA and FCI Lender Services Products and Services

Most reviewed product and services
  • Usaa Auto Insurance (236 reviews)
  • Usaa Auto Claim (111 reviews)
  • Usaa Claim (81 reviews)
  • Fci Lender Services Mortgage (2 reviews)