PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FCI Lender Services and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FCI Lender Services
USAA

FCI Lender Services and USAA Overview

Total reviews
17
1402
Company responses
0
0
Issues resolved
0
12

USAA was first mentioned on PissedConsumer on May 9, 2008 and since then this brand received 1402 reviews. It is 1385 reviews more than FCI Lender Services received since Jul 20, 2015.

FCI Lender Services and USAA Consumer Ratings

Rank
251 out of 1293 in Loans and Mortgages category
230 out of 2600 in Financial Services category
Billing Practices
109 in category
91 in category
Product or Service Quality
321 in category
188 in category
Customer service
333 in category
211 in category

FCI Lender Services and USAA Rating Details

Billing Practices
1.4 (5 reviews)
1.8 (391 reviews)
Reviewer's quote

To the last company.now the keep going up on the amount no matter what I pay them. I called work out some arrabgements notjing is documented in my account This is a crooked company And There should be a law against it

PissedConsumer1686271

...The name posed consumer is ridiculous! Also you need to train your reps better when it comes to billing because USAA is billing us a month behind and the rep couldn’t see that. I don’t like to be behind..

PissedConsumer1679674
Product or Service Quality
1 (5 reviews)
1.4 (464 reviews)
Reviewer's quote

I have only had 2 payments so far with FCI since closing recently and they either can't add, can't read and/or are trying to screw their clients they are suppose to be servicing. "TrustFCI" is their site........oh, the Irony..... I have made my payments on time since inception with them, yet...

Amandeep

...move around the world but they never had any problem collecting the homeowner's insurance premiums, auto insurance premiums, and all their other fee based services, for decades until my latest...

PissedConsumer1721691
Customer service
1 (5 reviews)
1.3 (576 reviews)
Reviewer's quote

I Paid my mortgage with this company on line in June and July, I also included an additional principal payment. They placed both payments in a suspense account, sent me mortgage statements showing that I did not pay. Sent me late notices saying I did not pay. I wrote them as their rules stated I...

Hansika

...But apparently plenty of money for ads and new customer acquisition..

Shaylie

FCI Lender Services and USAA Pros and Cons

Pros
  • Willing to lend
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Fact that they are intentionally lying
  • Not willing to refund money
  • Not updating and lying
  • Horrible customer service
  • Did not resove issue
  • Being treated like a criminal

FCI Lender Services and USAA Most Positive Reviews

Top rated reviews
No votes
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

FCI Lender Services and USAA Most Critical Reviews

Lowest rated reviews
1

I Paid my mortgage with this company on line in June and July, I also included an additional principal payment. They...

1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

FCI Lender Services and USAA Latest Reviews

Recent published reviews
1

To the last company.now the keep going up on the amount no matter what I pay them. I called work out some arrabgements...

Read all 17 reviews
1

I have been a customer for over 30 years and called to remove a car from the policy. They couldn't authenticate me becau...

Read all 1402 reviews

FCI Lender Services and USAA Products and Services

Most reviewed product and services
  • Fci Lender Services Customer Care (6 reviews)
  • Fci Lender Services Mortgage (2 reviews)
  • Usaa Auto Insurance (222 reviews)
  • Usaa Customer Care (117 reviews)
  • Usaa Auto Claim (105 reviews)