PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FCI Lender Services and USAA as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FCI Lender Services
USAA

FCI Lender Services and USAA Overview

Total reviews 19 1522
Company responses 0 0
Issues resolved 0 14

FCI Lender Services and USAA Consumer Ratings

Rank
266 out of 900 in Loans and Mortgages category
261 out of 1882 in Financial Services category
Customer service
355 in category
227 in category
Product or Service Quality
337 in category
202 in category
Billing Practices
115 in category
103 in category
Reliability
322 in category
162 in category

FCI Lender Services and USAA Rating Details

Customer service
1 (6 reviews)
1.3 (647 reviews)
Reviewer's quote

never answer the tel line horrible customer services..

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...charge but even after they received the credit card payment I scheduled they tried to pull it from my checking account a second time resulting in NSF! Now customer service refused to connect me with a supervisor and then hung up on me! I am seriously thinking about CANCELLING all my account through them. I have been with them for 6 years and so tired of...

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Product or Service Quality
1 (5 reviews)
1.4 (525 reviews)
Reviewer's quote

Just because they have the name "Services" in their title does not mean that they provide service...

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...I have been a USAA member since 1971 and find that the customer service has declined significantly in recent years..

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Billing Practices
1.4 (5 reviews)
1.8 (442 reviews)
Reviewer's quote

To the last company.now the keep going up on the amount no matter what I pay them. I called work out some arrabgements notjing is documented in my account This is a crooked company And There should be a law against it

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00 higher than my normal bill, called the rep who spoke to billing who said it is because my policy renewed 5 days before billing and will have to pay over 4 months rather than 5 months. It appears that perhaps your company "tweaked" billing just enough to gather in the extra money needed to cover...

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Reliability
1 (3 reviews)
1.4 (502 reviews)
Reviewer's quote

I didn’t even know that I have an account with this bank and now they are sending me a statement with a past due amount of $40,000 when I was NEVER receiving monthly statements from them.

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Do USAA just did a 25% across the board rate increase on car insurance. Then they come up on their website and pound their chests about donating $30,000,000 to charity. So the bottom line being the bottom line, they raised rates on the insured and then gave the money away to charity, so they could...

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FCI Lender Services and USAA Pros and Cons

Pros
  • Willing to lend
  • What they used to be
  • How usaa used to operate and care for its members
  • Frustrating
Cons
  • Fact that they are intentionally lying
  • Not willing to refund money
  • Not updating and lying
  • Horrible customer service
  • Being treated like a criminal
  • Lack of understanding

FCI Lender Services and USAA Most Positive Reviews

Top rated reviews
No votes
5

I have been with USAA checking, savings, auto, life and home insurance for 22 years. I deposited a check into one of my...

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No votes
5

Who writes positive reviews? When do people write a review? When they have a bad experience or a good experience? In my...

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FCI Lender Services and USAA Most Critical Reviews

Lowest rated reviews
1

I Paid my mortgage with this company on line in June and July, I also included an additional principal payment. They...

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1

I have been a customer of USAA for 19 years for my banking, automobile, renters, and homeowner's insurance and was...

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1

I have only had 2 payments so far with FCI since closing recently and they either can't add, can't read and/or are tryin...

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1

Basically I never signed or verbally agreed to ANY of the fees I was charged by a company. USAA's fraud protection has...

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FCI Lender Services and USAA Latest Reviews

Recent published reviews
1

never answer the tel line horrible customer services

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2.3

Do USAA just did a 25% across the board rate increase on car insurance. Then they come up on their website and pound...

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No votes

going up on payments already at 5.25%

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No votes

I recently closed a cd with your bank that I had for a prepaid credit card. Its been over a month and I have not...

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FCI Lender Services and USAA Products and Services

Most reviewed product and services
  • Fci Lender Services Customer Care (6 reviews)
  • Fci Lender Services Mortgage (2 reviews)
  • Usaa Auto Insurance (235 reviews)
  • Usaa Customer Care (123 reviews)
  • Usaa Auto Claim (110 reviews)