PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fathead and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fathead
Wayfair

Fathead and Wayfair Overview

Total reviews 75 2009
Company responses 29 0
Issues resolved 0 16

Fathead and Wayfair Consumer Ratings

Rank
291 out of 1545 in Furniture and Decor category
155 out of 1545 in Furniture and Decor category
Customer service
310 in category
105 in category
Reliability
276 in category
104 in category
Exchange, Refund and Cancellation Policy
297 in category
90 in category
Delivery Service
277 in category
172 in category

Fathead and Wayfair Rating Details

Customer service
1.1 (49 reviews)
2.1 (799 reviews)
Reviewer's quote

...placing an order for close to $400 of vinyl wall decals, I've received six e-mails notifying me that my order has been delayed, and that I should contact Customer Service "as soon as possible. " I've attempted to do just that several times, but each time was given NO option to actually speak to anyone. A...

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When I contacted customer service they told me I would have to contact the manufacturer but couldnt even tell me who that was! The manager I spoke to gave me the name of some warehouse- who knows if Ill get any help there- and do I really want the same poor quality item? No! Ive learned my lesson-...

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Reliability
1.2 (46 reviews)
2.1 (658 reviews)
Reviewer's quote

HiI placed my order on October 9, 2020. My order: WNBA Logo officially (1 giant decal plus 4 small decals).The order#-23944 Total price-$85.58Method of pay-PayPalCard: Ending: 7913To be mailed to: Noel Drain2221 Hampton Drive apt.#18Highland, IN. 46322I want to know why haven't I received a...

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I emailed my business account rep regardingf an order I'd like to place but I didn't get a response, then I called him and left a message and still didn't get a response. Then I called the Wayfair's general customer support line, the gal said I would need to speak with someone in the B2B department...

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Exchange, Refund and Cancellation Policy
1 (41 reviews)
2.2 (624 reviews)
Reviewer's quote

...I asked for the order to be over-nighted as my event was that weekend or be issued a full refund. I did not receive a response until August 17th where they then told me they were sending me a replacement order. At this time, my event had already passed...

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I had mailed the items back a month ago and hadnt gotten my refund I shouldnt had to call..

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Delivery Service
1.9 (36 reviews)
2.4 (712 reviews)
Reviewer's quote

...Finally received another email from customer service this morning but stated theyd decided to discount a future order instead of refunding my money for the incorrect items. So, I wasted nearly $160 on useless items. This company is a rip-off! Buyer beware!!..

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...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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Fathead and Wayfair Pros and Cons

Pros
  • Were helpful at first
  • Nice products
  • Shipping
  • Customer service
  • Completely careless customer service agent
  • Dissatisfied
Cons
  • Customer service response
  • Terrible - dismissive - unprofessional
  • Horrible customer service
  • Customer service
  • Delivery
  • Delivery service

Fathead and Wayfair Most Positive Reviews

Top rated reviews
3.8

I'd had 2 great experiences with FAthead. Then I made a new order replicating a previous order. It came out wrong and th...

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5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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3.7

So disappointed with the company Fathead, all over there site they claim their walls clings remove easily and WON'T...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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Fathead and Wayfair Most Critical Reviews

Lowest rated reviews
1

We recently purchased a Pokemon Fathead set for my sons birthday. Within the first 30 minutes of putting them on the...

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1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

I ordered two items and paid for expedited shipping so they will be here before christmas. The items were purchased for...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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Fathead and Wayfair Latest Reviews

Recent published reviews
No votes

An order I attempted to place with you has been charged to my credit card. However, the order was never placed. I'm just...

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No votes

Good question no delivery no refund humm

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3.4

Hi
I placed my order on October 9, 2020. My order: WNBA Logo officially (1 giant decal plus 4 small decals).
The order#-23...

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1

I bought living room set after 1 year I should trash it

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Fathead and Wayfair Products and Services

Most reviewed product and services
  • Fathead Decal (8 reviews)
  • Fathead Shipping Service (7 reviews)
  • Fathead New York Giants Decal (1 review)
  • Wayfair Shipping Service (163 reviews)
  • Wayfair Credit Card (47 reviews)
  • Wayfair Commercial (32 reviews)