PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gearbest and FastTech as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gearbest
FastTech

Gearbest and FastTech Overview

Total reviews 3511 38
Company responses 0 0
Issues resolved 59 0

Gearbest and FastTech Consumer Ratings

Rank
42 out of 831 in Gadgets and Accessories category
707 out of 3141 in E-commerce category
Customer service
31 in category
440 in category
Website
39 in category
538 in category
Exchange, Refund and Cancellation Policy
27 in category
400 in category
Diversity of Products or Services
37 in category
294 in category

Gearbest and FastTech Rating Details

Customer service
3.1 (2464 reviews)
1.1 (22 reviews)
Reviewer's quote

...Here it is now going into June I can't get a hold of anybody customer service, no one's answering my emails, and when I try to put a ticket in on the website it doesn't work. The chat feature just tells me to track it..

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...Pathetic customer service from Fasttech. You can neither leave any negative comment on the website as they accept only positive comments or bad comments only on the seller but not on Fasttech. They took the payment...

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Website
3.6 (2335 reviews)
1.8 (22 reviews)
Reviewer's quote

Surprisingly Z-Yeuy Store seller has listed the same item still on sale on gearbest website and everyday increasing estimated shipping date by 1-2 days. How can gearbest allow such fraud seller to post his item on their website, until he clears/ship his past order?? He is a fraud seller as my 24th...

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STAY AWAY FROM THIS WEBSITE!!!!!! THE COMPANY IS GARBAGE!! THE CUSTOMER SERVICE IS A JOKE!! THE WEBSITE WILL NOT SHIP YOUR ORDER ON TIME AT ALL!! THE WEBSITE WILL CLAIM THEY HAVE THE PRODUCT IN STOCK BUT THE SECOND YOU PAY FOR THE ITEM THE COMPANY SOMEHOW TELLS YOU THERE IS A DELAY AND MAKES YOU...

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Exchange, Refund and Cancellation Policy
3.2 (2314 reviews)
1 (22 reviews)
Reviewer's quote

...They are selling goods with no stock, the never give a money refund (only into store walllet) have slow shipping SCAMMERS NEVER BUY THERE IF YOU SMART..

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Tracking is stating my order was returned to sender??? I AM NOT HAPPY & WANT MY REFUND OF $40 BACK RIGHT NOW TO THE CARD I USED TO PAY WITH, STOP PLAYING GAMES WITH ME, JENNIFER BINISH..

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Diversity of Products or Services
3.7 (2250 reviews)
2.6 (19 reviews)
Reviewer's quote

...I want President Trump, if he is truthfully upset as I am at cheating Chinese companies, to make it a law that all products on all sites that sell chinese goods, POST the manufacture location for EVERY item! So I can refuse to buy any more junk from those Swindlers from china!..

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...my money and only way they will refund it is if I provide a tracking number and ship it back which would cost more than the order terrible company terrible products buyer...

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Gearbest and FastTech Pros and Cons

Pros
  • Prices
  • Price
  • Customer service
  • Price
  • Product was at reasonable price
  • Prices and free delivery
Cons
  • Horrible customer service
  • Customer care
  • Being cheated
  • Delivery
  • Customer service
  • Shipping

Gearbest and FastTech Most Positive Reviews

Top rated reviews
5

My first experience with this store. I bought mainly on Ali. I was looking for a permanent place to buy original...

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3.2

Fasttech don't care about Customer anymore, they keep your order on hold and they don't contact you to let you know the...

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5

Soy de mexico y comprar por internet en el extranjero siempre ah sido un volado, para mi suerte lo heche a gearbest y qu...

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No votes

Gearbest and FastTech Most Critical Reviews

Lowest rated reviews
1

Saw a review on a drone that i liked that was tied to GEARBEST looked on there site and found one that looks like a...

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1

"They have breached their agreement. For months I get continuous apologies to extend the solution in time. In an order,...

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1

0 percent trust from http://www.scamadviser.com/check-website/gearbest.com

Worst experience using online ordering. Afte...

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1

I ordered coils and it's been over 3 weeks and still no delivery I had to go buy some were else very in happy would...

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Gearbest and FastTech Latest Reviews

Recent published reviews
1

I have placed order on 24th and 25th Sep2020. Multiple times I have contacted seller Z-Yeuy Store, but no reply....

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No votes

I ordered a item on March 23, order #LY042725589CN. The number given on the site won’t let me call or track my order....

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1.8

The order take time to be ship

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No votes

Went right to voicemail..never called me back. They took my money and never sent my product!!

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Gearbest and FastTech Products and Services

Most reviewed product and services
  • Gearbest Shipping Service (786 reviews)
  • Gearbest Marketplace (127 reviews)
  • Gearbest Repair (11 reviews)
  • Fasttech Shipping Service (10 reviews)