PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zara and Fashionmia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zara
Fashionmia

Zara and Fashionmia Overview

Total reviews
377
2801
Company responses
0
1926
Issues resolved
0
28

Zara and Fashionmia Consumer Ratings

Rank
534 out of 1996 in Footwear and Clothing category
89 out of 1996 in Footwear and Clothing category
Customer service
491 in category
No votes
Exchange, Refund and Cancellation Policy
380 in category
No votes
Product or Service Quality
405 in category
No votes
Value for money
335 in category
No votes

Zara and Fashionmia Rating Details

Customer service
1.1 (219 reviews)
No votes
Reviewer's quote

After contact customer service no less than 5 times, I was finally able to check out again but the discount code disappeared from my account when I was previously told that it would be re-added to my account. Called customer service just to be put on hold by the rudest woman I've ever talked to on...

Read full review

...Customer service has not been helpful at all. Only a fraction of the total amount I paid has been refunded..

Read full review
Exchange, Refund and Cancellation Policy
1.3 (211 reviews)
No votes
Reviewer's quote

...In April I purchased several items for his birthday and had to make an exchange for larger sizes. I never received the exchanges! I have called daily with no resolution. They claim to have a photo of the delivery...

Read full review

...service and today received an email saying goods have been dispatched how fraustrating they haven’t answered any of my email queries saying I want a refund. They have taken my money and I have been left with goods I can’t wear. They are not a good company do not order from...

Read full review
Product or Service Quality
1.6 (192 reviews)
No votes
Reviewer's quote

Echoing thousands of online reviews, need to share another bad (actually the worst) experience dealing with ZARA customer service. Here is our complaint 1. I placed an online order (# 52111376880...

Read full review

...Have not received them nor heard from customer service as to whether they are back ordered..

Read full review
Value for money
2 (174 reviews)
No votes
Reviewer's quote

...I would never buy anything from this company on line or in their shop because they dont give your money back when it is owed..

Read full review

Good value for money, and that lets me buy more things, thanks for being my new style store guys, and thanks again for always being there to answer consumer's questions, that's really helpful. It is incredible, thank you again Fashion Mia, your brand is really good, I am definitely going to buy...

Read full review

Zara and Fashionmia Pros and Cons

Pros
  • Affordable styles and designs
  • Nice clothing
  • Look of the product but never received it
  • Customer service
  • Low prices
  • Clothes look
Cons
  • Customer service
  • Serious lack of respect for us customers
  • Not caring about customer satisfaction
  • Incorrect sizing chart
  • Very poor quality
  • Late delivery

Zara and Fashionmia Most Positive Reviews

Top rated reviews
5

My name is luis urena I make a purchase by internet last monday to the address above 173 flaherty way apt.6005 south...

Read full review
5

I have order a top for my girlfriend from fashionmia.com the service provided by them was totally up to mark. they...

Read full review
5

This mail has nothing to do with store customer service. Rather, I’m filing for a complaint which i believe a brand like...

Read full review
5

I really like this online store. It is neatly organized and it's very easy to find dresses, shoes, tops and whatever...

Read full review

Zara and Fashionmia Most Critical Reviews

Lowest rated reviews
1

I was a loyal Zara customer for many years but recently received a skirt from an online purchase...a great deal at...

Read full review
1

I ordered from this company overseas and month later still have not received my order....scam

Read full review
1

Bought 13 items came out to 406.00 I only received 12 items called customer care and they said they would call the...

Read full review
1

I weigh 110 lbs and ordered two medium size coats and one sweatshirt. I could not even get my arm into the sleeve of...

Read full review

Zara and Fashionmia Latest Reviews

Recent published reviews
No votes

I bought trousers from Zara in Westfield Shopping Centre in Stratford. Due to COVID-19 policies their fitting rooms...

Read full review
No votes

My order # is 39594 and this was placed back at the beginning of April, it's now July and I want to know where the *** i...

Read full review
1

I asked to add another item to the order (
ZW PREMIUM THE 90S SKIRT)
ant to removeitem (PRINTED BLOUSE
Maroon 0/2068/011/60...

Read full review
1.4

Fashionmia is a scam. They send products which is awful material and not what you see in the pictures. I returned the it...

Read full review

Zara and Fashionmia Products and Services

Most reviewed product and services
  • Zara Customer Care (103 reviews)
  • Zara Shipping Service (38 reviews)
  • Zara Clothing (14 reviews)
  • Fashionmia Dress (620 reviews)
  • Fashionmia Shipping Service (514 reviews)
  • Fashionmia Customer Care (405 reviews)