Zara vs Fashionmia: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zara and Fashionmia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Zara

1.6

Fashionmia

3.6

Zara

Fashionmia

Zara and Fashionmia Overview

Total reviews

321

2789

Company responses

1932

Issues resolved

Fashionmia was first mentioned on PissedConsumer on Mar 25, 2015 and since then this brand received 2789 reviews. It is 2468 reviews more than Zara received since Nov 26, 2012.

Zara and Fashionmia Consumer Ratings

Rank

504 out of 2471 in Footwear and Clothing category

75 out of 2471 in Footwear and Clothing category

Customer service

435 in category

104 in category

Exchange, Refund and Cancellation Policy

332 in category

93 in category

Staff

339 in category

100 in category

According to consumer ratings and reviews, Fashionmia ranks 429 points higher in the Footwear and Clothing category than Zara. People gave Zara 1.1 stars for Customer service criterion in Footwear and Clothing category and it is 476 points higher than the worst rated brand in this category. At the same time, Fashionmia was rated 2.6 stars for Customer service criterion in this category and it is 807 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Fashionmia has a higher rating than Zara. Regarding Staff criterion, consumers gave Zara 1.3 stars and it is 63% greater than other in category. Fashionmia however was rated 2.7 stars and it is 89% greater than other in category.

Zara and Fashionmia Rating Details

Customer service

1.1 (196 reviews)

2.6 (1525 reviews)

Reviewer's quote

Lost the receipt and wasn’t able to provide any assistance for a 700$ return

Alexander

I did buy 5 outfits. The order took more then 2 months to arrive.The sizes were completely off and all over the place. To get a refund I would have to send the clothes back to China. They did promise me a refund which I never got. I could not wear anything I bought. Waist of money. I should have...

Sibely M

Exchange, Refund and Cancellation Policy

1.3 (186 reviews)

2.5 (1461 reviews)

Reviewer's quote

I have already attempted to resolve this problem by visiting your Newport store twice and also we called/chat several times with your customer care to exchange the top but each time they denied. Requesting to exchange the top otherwise it will be completely wastage of money. Although I have lost...

Arindam S

Got items not shipped and after one year i have been given a voucher to use. So I did order a replacement items and still.waiting to get the voucher to be used to pay for the order which is still on hlod.Very bad service.

PissedConsumer1708083

Staff

1.3 (180 reviews)

2.7 (1350 reviews)

Reviewer's quote

The store wasn’t busy at the time that I got there, the staff once again walks around avoiding eye contact with customers, and continues their conversations with other coworkers. I approached one of the employees who was folding some jeans - hey, I’m not in a rush but when you’re done folding would...

Christina N

...I love the staff too, very professional and kind. Over the last year, i kept coming back and Fashionmia never disappointed me. Latest designs in different women brands...

Ruth B