PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Loft and Fashionmia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Loft
Fashionmia

Loft and Fashionmia Overview

Total reviews
175
2789
Company responses
0
1932
Issues resolved
0
28

Fashionmia was first mentioned on PissedConsumer on Mar 25, 2015 and since then this brand received 2789 reviews. It is 2614 reviews more than Loft received since Jun 9, 2011.

Loft and Fashionmia Consumer Ratings

Rank
396 out of 2473 in Footwear and Clothing category
75 out of 2473 in Footwear and Clothing category
Customer service
287 in category
105 in category
Website
348 in category
117 in category
Exchange, Refund and Cancellation Policy
233 in category
93 in category

According to consumer ratings and reviews, Fashionmia ranks 321 points higher in the Footwear and Clothing category than Loft. People gave Loft 1.4 stars for Customer service criterion in Footwear and Clothing category and it is 628 points higher than the worst rated brand in this category. At the same time, Fashionmia was rated 2.6 stars for Customer service criterion in this category and it is 810 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Fashionmia has a higher rating than Loft. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Loft 1.6 stars and it is 75% greater than other in category. Fashionmia however was rated 2.5 stars and it is 90% greater than other in category.

Loft and Fashionmia Rating Details

Customer service
1.4 (63 reviews)
2.6 (1525 reviews)
Reviewer's quote

Very unfriendly, no help , no help with starting a dressing room , as I was dropping clothes on floor ! One associate actually just looked at me ! I have never had this happen at a loft store ! So awefull ! No greet when you walked in , I will not go back to this store ! And I have always been...

Pam h

I did buy 5 outfits. The order took more then 2 months to arrive.The sizes were completely off and all over the place. To get a refund I would have to send the clothes back to China. They did promise me a refund which I never got. I could not wear anything I bought. Waist of money. I should have...

Sibely M
Website
2.2 (51 reviews)
3.1 (1457 reviews)
Reviewer's quote

...Website continued to say PROCESSING on 11/2 so emailed customer service to inquire about projected shipment date. No reply. Emailed again on 11/4 but now reply...

Carol N

It also appears that the website is no longer functioning at this time either! Fashion Mia products are crap and they are stealing from people! DO NOT ORDER ANYTHING FROM THEM!!! This was the message I received from them regarding the first dress that was not delivered. In a message dated 4/25/2019...

Lillian S
Exchange, Refund and Cancellation Policy
1.6 (50 reviews)
2.5 (1461 reviews)
Reviewer's quote

I had order maternity clothes via online since this is the only way to shop maternity clothes from Loft. First, this order took a little over a week to arrive which is the longest I've ever had to wait for ANY order from anywhere and unfortunately by the time it arrived, it was too late as I was...

AC

Got items not shipped and after one year i have been given a voucher to use. So I did order a replacement items and still.waiting to get the voucher to be used to pay for the order which is still on hlod.Very bad service.

PissedConsumer1708083

Loft and Fashionmia Pros and Cons

Pros
  • Have great clothes
  • Pricing
  • Style
  • Customer service
  • Low prices
  • Clothes look
Cons
  • Customer service
  • Shipping
  • Quality
  • Incorrect sizing chart
  • Very poor quality
  • Late delivery

Loft and Fashionmia Most Positive Reviews

Top rated reviews
5

I frequently shop at The Loft for myself, my sister and my 2 daughters. Most of the time they like what I purchase but...

5

I have order a top for my girlfriend from fashionmia.com the service provided by them was totally up to mark. they...

Loft and Fashionmia Most Critical Reviews

Lowest rated reviews
1

i have shopped at loft and ann taylor for a very long time and i will never shop with this company or any affiliates in...

1

I ordered from this company overseas and month later still have not received my order....scam

Loft and Fashionmia Latest Reviews

Recent published reviews

I bought a number of sweaters at LOFT. I like their styling.The sweaters are not even washed yet and the thread is...

Read all 175 reviews

I would like a larger size I need a return address

Read all 2789 reviews

Loft and Fashionmia Products and Services

Most reviewed product and services
  • Loft Customer Care (36 reviews)
  • Loft Shipping Service (14 reviews)
  • Loft Manager (13 reviews)
  • Fashionmia Dress (625 reviews)
  • Fashionmia Shipping Service (497 reviews)
  • Fashionmia Customer Care (391 reviews)