PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Loft and Fashionmia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Loft
Fashionmia

Loft and Fashionmia Overview

Total reviews 208 2805
Company responses 0 1926
Issues resolved 1 28

Loft and Fashionmia Consumer Ratings

Rank
461 out of 2132 in Footwear and Clothing category
85 out of 2132 in Footwear and Clothing category
Customer service
294 in category
No votes
Exchange, Refund and Cancellation Policy
254 in category
No votes
Website
388 in category
No votes
Product or Service Quality
299 in category
No votes

Loft and Fashionmia Rating Details

Customer service
1.5 (76 reviews)
No votes
Reviewer's quote

My order came not complete,took me 2 hours on hold to talk customer service and they said they will return money for missing item never gets did they. Terrible experience..

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...Customer service has not been helpful at all. Only a fraction of the total amount I paid has been refunded..

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Exchange, Refund and Cancellation Policy
1.6 (63 reviews)
No votes
Reviewer's quote

...I've sent half a dozen requests for a refund and update on my order status and have not once heard back from a real person. Their chat wants me to wait upwards of 5 hours. Their phone support never answers...

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...service and today received an email saying goods have been dispatched how fraustrating they haven’t answered any of my email queries saying I want a refund. They have taken my money and I have been left with goods I can’t wear. They are not a good company do not order from...

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Website
2.2 (61 reviews)
No votes
Reviewer's quote

...Website continued to say PROCESSING on 11/2 so emailed customer service to inquire about projected shipment date. No reply. Emailed again on 11/4 but now reply...

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It also appears that the website is no longer functioning at this time either! Fashion Mia products are crap and they are stealing from people! DO NOT ORDER ANYTHING FROM THEM!!! This was the message I received from them regarding the first dress that was not delivered. In a message dated 4/25/2019...

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Product or Service Quality
1.9 (55 reviews)
No votes
Reviewer's quote

...They called customer service. The manager said there was nothing they could do. I have all the paperwork to prove I placed this order..

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...Have not received them nor heard from customer service as to whether they are back ordered..

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Loft and Fashionmia Pros and Cons

Pros
  • Have great clothes
  • Style
  • Pricing
  • Customer service
  • Low prices
  • Clothes look
Cons
  • Customer service
  • Refused to give credit or refund for my return
  • Online customer service
  • Incorrect sizing chart
  • Very poor quality
  • Late delivery

Loft and Fashionmia Most Positive Reviews

Top rated reviews
5

I frequently shop at The Loft for myself, my sister and my 2 daughters. Most of the time they like what I purchase but...

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5

I have order a top for my girlfriend from fashionmia.com the service provided by them was totally up to mark. they...

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5

nothing happened, the shirt doesn't fit.

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5

I really like this online store. It is neatly organized and it's very easy to find dresses, shoes, tops and whatever...

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Loft and Fashionmia Most Critical Reviews

Lowest rated reviews
1

i have shopped at loft and ann taylor for a very long time and i will never shop with this company or any affiliates in...

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1

I ordered from this company overseas and month later still have not received my order....scam

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1

Shopping online, finally find what I wanted but when checking out, there was a problem when i submitted. I submitted the...

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1

I weigh 110 lbs and ordered two medium size coats and one sweatshirt. I could not even get my arm into the sleeve of...

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Loft and Fashionmia Latest Reviews

Recent published reviews
1

I ordered 2 pairs of shorts on July 6 through the store. I have not received them. I went to the Loft. They would not...

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No votes

Ordered several sweat suit combos and only the jackets were delivered. Supposedly their sold separately but the website...

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1

I ordered June 11 got one shirt out of my order never received the rest they said it was in the mail after several...

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1

never recieved my item and couldn't track my items.

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Loft and Fashionmia Products and Services

Most reviewed product and services
  • Loft Shipping Service (15 reviews)
  • Loft Manager (12 reviews)
  • Loft Clothing (6 reviews)
  • Fashionmia Dress (620 reviews)
  • Fashionmia Shipping Service (515 reviews)
  • Fashionmia Clothing (281 reviews)