PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fashion Nova and Shein as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shein

Shein

Has Verified Representatives
2.4
Fashion Nova
Shein

Fashion Nova and Shein Overview

Total reviews
4655
2198
Company responses
0
735
Issues resolved
20
13

Fashion Nova and Shein Consumer Ratings

Rank
276 out of 2060 in Footwear and Clothing category
233 out of 2060 in Footwear and Clothing category
Customer service
212 in category
357 in category
Delivery Service
295 in category
356 in category
Price Affordability
194 in category
172 in category
Exchange, Refund and Cancellation Policy
208 in category
285 in category

Fashion Nova and Shein Rating Details

Customer service
1.8 (1412 reviews)
1.4 (722 reviews)
Reviewer's quote

...After contacting Fashion Nova several times my interaction the customer service and different supervisors confused me. It went from contact OnTrac the delivery service to, no we are not going to reopen another case for you. I am just so upset at this moment...

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...How long is this delay? How much further is this going to push back my order that was "in transit" for so many days? No wonder there's not a number for customers to contact customer service..

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Delivery Service
2 (1330 reviews)
1.7 (681 reviews)
Reviewer's quote

...! I call the delivery service which was LaserShip and they told me to contact you guys. The man Renee from fashion nova told me I had to wait for an investigation for you goys to reimburse my money. You didn't wait to get my money! I got proof!..

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...I really would just like my order to be re shipped by using a different delivery service. Preferably UPS or the USPS. I spent $172...

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Price Affordability
3 (1204 reviews)
3.2 (623 reviews)
Reviewer's quote

...I also paid $55 the regular-NOT sale price, so I should be able to exchange them! I emailed them regarding all of this, but they have no customer care line. What a disappointment..

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I paid $255 which was the paying price, I have yet to receive any kind of answer. Was finally online with someone who said they would look into it and be right back with an answer, waited for 45 minutes and even typed asked if there was anyone still there and never received a reply. I ordered this...

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Exchange, Refund and Cancellation Policy
1.8 (1202 reviews)
1.5 (640 reviews)
Reviewer's quote

When will I receive my refund?..

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I've been trying to return a pair of cargo pants I ordered a while ago and nothing seems to be working when I follow the return policy. I've gone to my orders, clicked return items and followed all of the steps to get my return label and NOTHING has come up. I've checked my emails and went through...

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Fashion Nova and Shein Pros and Cons

Pros
  • Nice clothes
  • Cute clothes
  • Nice styles
  • I wish i could find a number to call
  • Cheap
  • Cute clothes
Cons
  • Bad customer service
  • Unable to deliver as promise
  • Not enough contact support
  • Customer service
  • Cannot contact customer service
  • No customer service

Fashion Nova and Shein Most Positive Reviews

Top rated reviews
5

They tracked my package for me

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5

Don't order from these people. I ordered an item for a wedding and paid almost $14 for extra shipping and it arrive...

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5

Looking for refund. Too long.

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5

I don't have a acount in shien and i want to return a sneaker because it doesnt fit the way i want it to can you please...

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Fashion Nova and Shein Most Critical Reviews

Lowest rated reviews
1

They never gave me a confirmation then I got emailed my package was delivered but never got it... I never heard from...

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1

I ordered a shirt and a dress from sheinside. It showed up in my orders the same day. The day after I went back to...

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1

This company does not have the capacity to fulfill order processing in time aparently. Sending them an email to customer...

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1

Sept.,9 I ordered some clothes from She In, I actually thought the order had not gone in until I checked my bank record....

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Fashion Nova and Shein Latest Reviews

Recent published reviews
No votes

No one ever answered my call. I'm trying to return items that was to small. Bad customer service.

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No votes

the company has no real phone number and when an order has an issue instead of calling they send email for your...

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2

They ship with a horrible delivery company named Trac so if you see that they are delivering your package 100%...

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1

I want return label in order to return the product because of size differences. I cant print out the return shipping...

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Fashion Nova and Shein Products and Services

Most reviewed product and services
  • Fashion Nova Shipping Service (1236 reviews)
  • Fashion Nova Clothing (467 reviews)
  • Fashion Nova Customer Care (360 reviews)
  • Shein Shipping Service (1199 reviews)
  • Shein Customer Care (270 reviews)
  • Shein Clothing (41 reviews)