PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fashion Nova and Shein as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shein

Shein

Has Verified Representatives
2.5
Fashion Nova
Shein

Fashion Nova and Shein Overview

Total reviews 6307 2530
Company responses 0 759
Issues resolved 23 17

Fashion Nova and Shein Consumer Ratings

Rank
320 out of 2133 in Footwear and Clothing category
219 out of 2133 in Footwear and Clothing category
Customer service
222 in category
323 in category
Delivery Service
313 in category
332 in category
Price Affordability
285 in category
168 in category
Website
251 in category
343 in category

Fashion Nova and Shein Rating Details

Customer service
1.7 (1997 reviews)
1.4 (821 reviews)
Reviewer's quote

So I wanted to talk with customer service to confirm that they would refund me directly back to the quad pays because I already placed a second order So I clearly do not need a 175 dollar gift card! So no agents were available to speak with every single time I tried like at all, and I created 3...

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...i tried customer service. couldnt find a number, ridiculous, no email address. tried the costumer service text line on there official website...

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Delivery Service
1.9 (1871 reviews)
1.8 (778 reviews)
Reviewer's quote

I have been waoting for weeks for my items and delivery service left at the front..

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...I really would just like my order to be re shipped by using a different delivery service. Preferably UPS or the USPS. I spent $172...

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Price Affordability
3 (1691 reviews)
3.2 (713 reviews)
Reviewer's quote

...I applied the discount code then when to make the purchase using Apple Pay but I noticed once I made the purchase the code was removed and charged me full price. So when I called customer service they could only offer me credit for my next purchase! 2ndly, I paid for express shipping 2/3 business days because I...

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I paid $255 which was the paying price, I have yet to receive any kind of answer. Was finally online with someone who said they would look into it and be right back with an answer, waited for 45 minutes and even typed asked if there was anyone still there and never received a reply. I ordered this...

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Website
2.8 (1691 reviews)
2.3 (736 reviews)
Reviewer's quote

...Such an incompetent website and system that Ill never order *** from them again..

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I can't contact customer service through their website and I am unable to get my complete order. I only received part of my order..

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Fashion Nova and Shein Pros and Cons

Pros
  • Nice clothes
  • Cute clothes
  • Nice styles
  • Cheap
  • I wish i could find a number to call
  • Cute clothes
Cons
  • Bad customer service
  • Not enough contact support
  • Unable to deliver as promise
  • Customer service
  • Cannot contact customer service
  • No customer service

Fashion Nova and Shein Most Positive Reviews

Top rated reviews
5

It has the wrong house number on the shipping address.

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5

Don't order from these people. I ordered an item for a wedding and paid almost $14 for extra shipping and it arrive...

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5

I place my order through PayPal and up to now I haven’t gotten a response back . I need my refund if my order can’t be...

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5

I don't have a acount in shien and i want to return a sneaker because it doesnt fit the way i want it to can you please...

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Fashion Nova and Shein Most Critical Reviews

Lowest rated reviews
1

They never gave me a confirmation then I got emailed my package was delivered but never got it... I never heard from...

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1

I ordered a shirt and a dress from sheinside. It showed up in my orders the same day. The day after I went back to...

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1

This company does not have the capacity to fulfill order processing in time aparently. Sending them an email to customer...

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1

Sept.,9 I ordered some clothes from She In, I actually thought the order had not gone in until I checked my bank record....

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Fashion Nova and Shein Latest Reviews

Recent published reviews
No votes

Missing packages never received order

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No votes

Hi my name is Vanessa. I just ordered clothes off of Shein. I shipped it to the wrong address. It shipped to Indiana &am...

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No votes

Paid for express shipping expected date was 10/19 today is 10/22 and my package isn't even trackable. This is HIGHLY...

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No votes

Hi this is Razy and I ordered a black dress the back of the dress has a zipper it is not zipping up so can I exchange it...

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Fashion Nova and Shein Products and Services

Most reviewed product and services
  • Fashion Nova Shipping Service (1282 reviews)
  • Fashion Nova Clothing (611 reviews)
  • Fashion Nova Delivery Service (213 reviews)
  • Shein Shipping Service (1382 reviews)
  • Shein Clothing (44 reviews)
  • Shein Dress (43 reviews)