PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fashion Nova and Rosewe as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fashion Nova
Rosewe

Fashion Nova and Rosewe Overview

Total reviews
242
1695
Company responses
0
0
Issues resolved
1
7

Rosewe was first mentioned on PissedConsumer on Sep 23, 2014 and since then this brand received 1695 reviews. It is 1453 reviews more than Fashion Nova received since May 20, 2018. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Fashion Nova customer support team and Rosewe customer service.

Fashion Nova and Rosewe Consumer Ratings

Rank
418 out of 2469 in Footwear and Clothing category
547 out of 2469 in Footwear and Clothing category
Customer service
325 in category
407 in category
Staff
305 in category
408 in category
Exchange, Refund and Cancellation Policy
288 in category
375 in category

According to consumer ratings and reviews, Fashion Nova ranks 129 points higher in the Footwear and Clothing category than Rosewe. People gave Fashion Nova 1.3 stars for Customer service criterion in Footwear and Clothing category and it is 585 points higher than the worst rated brand in this category. At the same time, Rosewe was rated 1.1 stars for Customer service criterion in this category and it is 503 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Fashion Nova has a higher rating than Rosewe. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Fashion Nova 1.4 stars and it is 68% greater than other in category. Rosewe however was rated 1.1 stars and it is 59% greater than other in category.

Fashion Nova and Rosewe Rating Details

Customer service
1.3 (76 reviews)
1.1 (698 reviews)
Reviewer's quote

In the following email this is what I explained to a customer service rep, as I am in the military currently deployed overseas. He told me that "Fashion Nova no longer partners with USPS but UPS and another mail carrier, so delivery times would be longer about 45 or more days!" I did not know what...

Bria

Fake customer service spouting empty platitudes about being in contact with shipping company and order will be on the way - and then nothing happens - and their next reply is a paste of same response! Also had my credit card skimmed for hundreds of dollars after just one purchase with this company....

Bliss V
Staff
1.5 (70 reviews)
1.1 (488 reviews)
Reviewer's quote

I ordered 2 weeks ago and havent even gotten a tracking number on top of that no one answers the phone

Robyn

The lining was torn and i have communicated with roswe staff multpie times and ive tried to upload a picture 6 times byt your site has to many restriction. Send me an adress so i can send you your damaged dress back and i want my money refunded. This is to complicated dealing with your support ...

PissedConsumer886746
Exchange, Refund and Cancellation Policy
1.4 (64 reviews)
1.1 (631 reviews)
Reviewer's quote

Its been over two weeks and I still have not received my refund..

Meshell

...My dress is too small and want my full refund back into my Paypal account. I've e-mail your company but receive no response..

Mary J

Fashion Nova and Rosewe Pros and Cons

Pros
  • This is my first time ordering
  • Love the styles and promos
  • Nice styles
  • Very disatisfied
  • Prices
  • What the dress looked like
Cons
  • Unable to deliver as promise
  • Shipping issues policy
  • Please make it right
  • Poor customer service
  • Very poor service
  • Cannot return

Fashion Nova and Rosewe Most Positive Reviews

Top rated reviews
5

They tracked my package for me

5

Hi. I recently ordered from Roswe. They're quite inconsistent. The coat was fine, it was beautiful. The white polo top...

Fashion Nova and Rosewe Most Critical Reviews

Lowest rated reviews
1

They never gave me a confirmation then I got emailed my package was delivered but never got it... I never heard from...

1

This company claims to sell clothing and is advertised on Facebook. However, after submission of order--one item which...

Fashion Nova and Rosewe Latest Reviews

Recent published reviews

I have a quad pay question regarding my purchases.

Read all 242 reviews

I need a Rosewe customer service phone number.

Read all 1695 reviews

Fashion Nova and Rosewe Products and Services

Most reviewed product and services
  • Fashion Nova Shipping Service (130 reviews)
  • Fashion Nova Customer Care (26 reviews)
  • Rosewe Dress (272 reviews)
  • Rosewe Shipping Service (267 reviews)
  • Rosewe Clothing (157 reviews)