PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Forever 21 and Fashion Nova as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Forever 21
Fashion Nova

Forever 21 and Fashion Nova Overview

Total reviews 609 25214
Company responses 0 0
Issues resolved 3 228

Forever 21 and Fashion Nova Consumer Ratings

Rank
969 out of 4781 in Footwear and Clothing category
1027 out of 4781 in Footwear and Clothing category
Customer service
1037 in category
922 in category
Exchange, Refund and Cancellation Policy
920 in category
873 in category
Website
1061 in category
808 in category
Delivery Service
1048 in category
986 in category

Forever 21 and Fashion Nova Rating Details

Customer service
1.3
(228 reviews)
1.4
(7641 reviews)
Reviewer's quote

I order my items on the 12/16/23 i got 1 email about my package and that was last monday i have not received anything since i went to the store where it would be located at and they instructed me that it seems to be lost and i would have to call customer service..

Read full review

Unfortunately, despite contacting your customer service department and explaining the situation, I have been informed that neither reimbursement nor reshipment of the items is possible. This is deeply concerning and disappointing, as I had expected better service and support from your company. I...

Read full review
Exchange, Refund and Cancellation Policy
1.4
(192 reviews)
1.4
(6454 reviews)
Reviewer's quote

I ordered a dress which was returned back on 9/12/23 and still no refund! NEVER AGAIN FOREVER21! I called them and spoke with 3 reps and the last rep told me she would email to the warehouse which is a lie because I work in customer service and this tactic is a pond off to someone else!! Issues me...

Read full review

...Im so mad I just want a refund. The customer service is *** and is not working on the app..

Read full review
Website
2
(182 reviews)
2.2
(6357 reviews)
Reviewer's quote

Your website jammed when i tried to place my order several hours ago. Could you retrieve my cart and help me pay for my order?..

Read full review

...I want to purchase more items from the website, however, I chose not to buy anything until I can trust that I will receive the money for the previous items I bought! #10570**** $92. 86 Nov 27/2022. I appreciate your consideration!..

Read full review
Delivery Service
1.6
(171 reviews)
1.7
(6928 reviews)
Reviewer's quote

After multiple attempts to contact customer service, as well as the delivery service (The USPS), there is still no resolution and no jacket. furthermore the customer service organization refuses to help at all, stating it was our fault that the old address was used. This constitutes a fraud as they...

Read full review

Waited 31 days for delivery service itenarade assured me package was coming then got email says delivered and package never showed up..

Read full review

Forever 21 and Fashion Nova Pros and Cons

Pros
  • Affordable clothes
  • Good prices
  • Affordable
  • Nice clothes
  • Cute clothes
  • Nice styles
Cons
  • Customer service
  • No help from customer service
  • Store policy
  • Bad customer service
  • No customer service
  • Not enough contact support

Forever 21 and Fashion Nova Most Positive Reviews

Top rated reviews
5

Lost card please send another to same address on card thank you

Read full review
5

I placed an order over two months ago and it still hasn't delivered. The order was placed in November and when I look...

Read full review
5

I accidentally missed something in my address so my order never shipped to me. I went back and changed my address and...

Read full review
5

My package was opened at the time it was delivered I didnt receive all of my items I ordered 13 items and only received...

Read full review

Forever 21 and Fashion Nova Most Critical Reviews

Lowest rated reviews
1

Very disgusted with this brand as of now. You have a customer service number that indicates you guys open at 5am PST it'...

Read full review
1

Charge of $132.95 was charged to my credit card and I disputed with the credit card company and it was denied. Company...

Read full review
1

I recently purchased two dresses from Forever 21 to take home and try for options to wear to an event. Neither worked, a...

Read full review
1

STILL HAVE NOT GOTTEN ONE RESPONSE FROM THEM!! I HAVE SENT 10 EMAILS AND CALLED MULTIPLE TIMES. THIS HAS BEEN THE WORST...

Read full review

Forever 21 and Fashion Nova Latest Reviews

Recent published reviews
2.3

Your website jammed when i tried to place my order several hours ago. Could you retrieve my cart and help me pay for my...

Read full review
1

I am writing to address an issue regarding a recent delivery of merchandise from your company. On 3/25/24 I received not...

Read full review
No votes

Good morning. I have tried NUMEROUS times to get some help regarding an in-store visit that my daughter experienced. No...

Read full review
No votes

I bought over 190.00 worth of cloths. Unhappy with how they fit and looked on I tried to reach out for a return. The...

Read full review