PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fashion Nova and Forever 21 as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fashion Nova
Forever 21

Fashion Nova and Forever 21 Overview

Total reviews 6405 513
Company responses 0 0
Issues resolved 24 2

Fashion Nova and Forever 21 Consumer Ratings

Rank
321 out of 2136 in Footwear and Clothing category
562 out of 2136 in Footwear and Clothing category
Customer service
231 in category
401 in category
Delivery Service
323 in category
394 in category
Website
255 in category
517 in category
Price Affordability
290 in category
295 in category

Fashion Nova and Forever 21 Rating Details

Customer service
1.7 (2031 reviews)
1.3 (182 reviews)
Reviewer's quote

...HORRIBLE customer service and carrier that isnt accurate at all!..

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...So I guess great customer service is “you can’t try it on but if it doesn’t fit when you get home sorry your screwed”..

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Delivery Service
1.8 (1907 reviews)
1.6 (136 reviews)
Reviewer's quote

I have been waoting for weeks for my items and delivery service left at the front..

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After multiple attempts to contact customer service, as well as the delivery service (The USPS), there is still no resolution and no jacket. furthermore the customer service organization refuses to help at all, stating it was our fault that the old address was used. This constitutes a fraud as they...

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Website
2.8 (1720 reviews)
1.9 (143 reviews)
Reviewer's quote

...I spent 170£ on their website- not happy at all..

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Hello, I need someone to respond to this. I’ve contacted you guys several times with no response. My package said it was delivered through fedex and through your website/app but I don’t have the package. I have called my apartment complex office and they don’t have it, I have checked the “hub” and...

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Price Affordability
3 (1716 reviews)
2.9 (111 reviews)
Reviewer's quote

...I applied the discount code then when to make the purchase using Apple Pay but I noticed once I made the purchase the code was removed and charged me full price. So when I called customer service they could only offer me credit for my next purchase! 2ndly, I paid for express shipping 2/3 business days because I...

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With that being said, once I opened the box, I realized a coat I ordered (that was on sale for the price of $23. 99) was not in my package. After trying to contact Forever 21 through their online portal on their website MULTIPLE times, although I am sure none of the messages I sent went through...

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Fashion Nova and Forever 21 Pros and Cons

Pros
  • Cute clothes
  • Nice clothes
  • Nice styles
  • Affordable clothes
  • Product variety
  • Affordable
Cons
  • Bad customer service
  • Not enough contact support
  • Unable to deliver as promise
  • Customer service
  • Horrific customer service
  • No help from customer service

Fashion Nova and Forever 21 Most Positive Reviews

Top rated reviews
5

It has the wrong house number on the shipping address.

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5

Lost card please send another to same address on card thank you

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5

I place my order through PayPal and up to now I haven’t gotten a response back . I need my refund if my order can’t be...

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5

I accidentally missed something in my address so my order never shipped to me. I went back and changed my address and...

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Fashion Nova and Forever 21 Most Critical Reviews

Lowest rated reviews
1

They never gave me a confirmation then I got emailed my package was delivered but never got it... I never heard from...

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1

I am FOREVER disappointed in Forever 21! I was looking forward to my package which states delivered yesterday by USPS...

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1

This company does not have the capacity to fulfill order processing in time aparently. Sending them an email to customer...

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1

Forever 21 King Of a Prussia mall hires rude and horrible employees. I called and complained last week to corporate and...

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Fashion Nova and Forever 21 Latest Reviews

Recent published reviews
No votes

I didnt receive any confirmation email and number for my order. I might have put the wrong email address my number is...

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No votes

My package was lost in the mail and I received a package that was my mine

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No votes

Hello Im a fashion nova customer. Im not in a pissed mood or anything but Im concerned. Ive been trying to purchase...

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No votes

I mistakenly ordered two of the same jeans! Noticed when I made the purchase! I would like to keep everything just take...

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Fashion Nova and Forever 21 Products and Services

Most reviewed product and services
  • Fashion Nova Shipping Service (1285 reviews)
  • Fashion Nova Clothing (621 reviews)
  • Fashion Nova Delivery Service (222 reviews)
  • Forever 21 Shipping Service (56 reviews)
  • Forever 21 Gift Card (13 reviews)
  • Forever 21 Shoes (7 reviews)