PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about SamsBeauty and Farouk Systems as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

SamsBeauty
Farouk Systems

SamsBeauty and Farouk Systems Overview

Total reviews 50 15
Company responses 0 0
Issues resolved 0 0

SamsBeauty and Farouk Systems Consumer Ratings

Rank
52 out of 311 in Beauty Supplies and Equipment category
92 out of 920 in Cosmetics and Personal Care category
Product or Service Quality
52 in category
101 in category
Customer service
45 in category
103 in category
Price Affordability
54 in category
134 in category
Exchange, Refund and Cancellation Policy
42 in category
149 in category

SamsBeauty and Farouk Systems Rating Details

Product or Service Quality
1.6 (24 reviews)
2.3 (4 reviews)
Reviewer's quote

I’m from out of town and was going for a pleasant experience as well as deals, but your organization has truly abysmal customer service. The employees followed me and my 1 YEAR OKD around for all of 45 minutes in groups of UP TO 4!? Is that how you train your employees to treat paying customers....

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...ghted effect not full head, so I trusted that it was my error the first time, and Chi is a good color, I did my test strand she loved it, I proceeded with the service, I rinsed and went to apply shampoo and BLUE!!! then PURPLE it was so bad, I tried so hard to get it out it just kept pouring out, it didn't want to stop, so 12 hrs later I sent her home with god awful hair, realizing that this Oil will not come off her hair, it's sticky and thick, even when I wash my hands it instantly turns my hands color, I had her go to Cosmo prof with me and the manager touched her hair, it left an oil residue and she went to the bathroom to wash her hands and she came back and said look at my hands they turned blue!!! We have all been trying to contact chi, I talked to a chi rep customer service hotline and she said "this was a normal reaction for Infra, that a class should have been taken to use this color" and her only response was to do a shampoo cap, destroy this girls long beautiful hair, couldn't explain the residue, the counter action with shampoo, nothing, so I went back to Cosmo Prof With my old color from my first service, my color from this service, after doing experiments at home I showed them my results, I mixed the color with developer let it sit a couple minutes, used a brush put ...

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Customer service
1.4 (24 reviews)
1.8 (5 reviews)
Reviewer's quote

:wtf:I was trying to purchase a silk bonnet and my card declined because of suspicious activity on the website then I got an email saying the purchase went thru and I tried to call and it said the store was closed there was no customer service number I would order anything from this company..

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Worst customer service there is...

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Price Affordability
2.7 (23 reviews)
2.3 (4 reviews)
Reviewer's quote

...I spent the price of what a wig would cost and called customer service being that I'm a loyal customer. I got no response other than you can return it and pay for shipping and we'll refund the money. I was just about to place another order but am really having second thoughts..

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No longer make the blow dryer! I definitely got my money’s worth out of it but it sure will be missed!

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Exchange, Refund and Cancellation Policy
1.1 (21 reviews)
1.3 (3 reviews)
Reviewer's quote

...I requested the refund within the allotted time. So if yall tell me its to late because yall took to long to respond its gonna be a problem..

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After my CHI blow dryer died after a mere 5 months, I contacted the company to inquire about getting a replacement through their warranty. I was told I had to pay to mail the blow dryer to them and send $15 to cover the shipping of a new one they would send me. I sent every bit of information they...

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SamsBeauty and Farouk Systems Pros and Cons

Pros
  • Great wigs
  • No pros
  • Deals are amazing
No votes
Cons
  • No reply to complaints and issues
  • Customer service
  • There return
No votes

SamsBeauty and Farouk Systems Most Positive Reviews

Top rated reviews
5

Have not recive my order

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5

No longer make the blow dryer! I definitely got my money’s worth out of it but it sure will be missed!

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4.2

Bank of America doesnt take 10 days to process somebodys money so something is not right hereAt Groupon to tell you...

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4

I didn't t get any help.I just need to buy a sunglitz hook mine broke.I called Cosmo proff they can t get them

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SamsBeauty and Farouk Systems Most Critical Reviews

Lowest rated reviews
1

I purchase two wigs from Samsbeauty.com and took them out of the package to inspect. One wig all the curls were too...

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1

I am a licensed hairstylist in NH, about a year ago I had a client who was a level 2 naturally, she wanted a rich light...

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1

I ordered hair from Sam's Beauty and the picture showed ombre hair. When I received the hair it was not ombre. I tried...

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1

Worst customer service there is...I was put on hold for almost 2hrs and still didn't get to talk to anyone..what a...

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SamsBeauty and Farouk Systems Latest Reviews

Recent published reviews
1

They take entirely too long to refund your money back and they dont provide paid return labels. Definitely will not...

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1.9

After my CHI blow dryer died after a mere 5 months, I contacted the company to inquire about getting a replacement...

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1

WtfI was trying to purchase a silk bonnet and my card declined because of suspicious activity on the website then I...

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1.3

I just spoke with a representative of Farouk Systems, her name was Erika. After owning a CHI touch screen dryer it has...

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SamsBeauty and Farouk Systems Products and Services

Most reviewed product and services
  • Samsbeauty Customer Care (6 reviews)
  • Samsbeauty Shipping Service (6 reviews)
  • Samsbeauty Hair Care (3 reviews)
  • Farouk Systems Hair Care (3 reviews)
  • Farouk Systems Hair Dryer (1 review)