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  • 0 ISSUES RESOLVED
  • 105 TOTAL REVIEWS
  • $210K CLAIMED LOSSES
  • $6.6K AVERAGE LOSS
1.3
Customer service
Staff
Reliability
Billing Practices
Website
  • Pricing 1
  • My agent 1
  • Commercials 1
  • Agent and his staff 1

Customers don't like

  • Got ripped off3
  • Took advantage of my family2
  • That it was based on a lie2
  • Deceptive employees2
  • Agent attitude and service from company2
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1099 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $13K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Billing Practices
Website
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Horrible customer service36
  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Very poor business practices4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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