PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Farmers Insurance Group and Progressive Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Farmers Insurance Group
Progressive Insurance

Farmers Insurance Group and Progressive Insurance Overview

Total reviews 127 1007
Company responses 0 1
Issues resolved 0 3

Farmers Insurance Group and Progressive Insurance Consumer Ratings

Rank
164 out of 1080 in Insurance category
155 out of 1080 in Insurance category
Customer service
147 in category
126 in category
Reliability
116 in category
94 in category
Exchange, Refund and Cancellation Policy
93 in category
102 in category
Billing Practices
93 in category
140 in category

Farmers Insurance Group and Progressive Insurance Rating Details

Customer service
1.3 (46 reviews)
1.4 (411 reviews)
Reviewer's quote

Farmers customer service staff said there was no increase and uncertain why this occurred to me after a much larger recent increase. The California Insurance Commissioner is not doing job against an illegal activity called Price Optimization to loyal customer they feel will remain with the company...

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...Spoke with customer service and they were rude and argumentative, not willing to help at all. Maybe they should think about putting more money into customer service than into their advertising budget..

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Reliability
1.3 (41 reviews)
1.4 (353 reviews)
Reviewer's quote

farmers keep charging me for a policy i dont have nor pay on

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Hate all of your commercial. They are downgrading your company. Please STOP. Especially the motor. They really suck

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Exchange, Refund and Cancellation Policy
1.4 (36 reviews)
1.4 (309 reviews)
Reviewer's quote

Cutting corners on investigations, often called a “one and done” policy. Billed to clients as a way to keep insurance companies from tying up claims in months of negotiations, it often results in sloppy case management. Encouraging case managers to reduce claim expenses or try to get clients to...

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...raised my premiums by more than double then I had to send a form to exclude her (even though I didn't include her) and my rates when up anyways, a company policy that is as unfair as it can be specially during theses hard times, playing with your money with no regards, money hungry. They stated that even if I exclude her as a driver, she has to be count as a passenger with a Driver's license, PURE NONSENSE. She doesn't drive, she is not a passenger, they How about my...

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Billing Practices
1.7 (36 reviews)
1.4 (347 reviews)
Reviewer's quote

I have to subpoena a transcript of the recorded statement of the woman who drove into my car. Ive gotten a lot of runaround about where to send the subpoena (for an Orange County, Ca court). Additionally no one can confirm if there is a fee for a transcript. This is especially frustrating because I...

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I paid the poiicy in full for 6 months that progressives billing required 2 days after the policy is paid in full they wanted an additional 54. 00 dollars because of an address change that they already had in previous records via previous corresponding e-mails dated 3/2020 and prior to said date,...

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Farmers Insurance Group and Progressive Insurance Pros and Cons

Pros
  • Commercials
  • So far i am pleased with farmers until they took 3 payments out
  • Pricing
  • To angry to answer this
  • Simple to join
  • Very dissatisfied
Cons
  • Took advantage of my family
  • Got ripped off
  • Adjuster attempting to deny payment
  • Customer service
  • Bad service
  • Unwilling to compromise and blamed me

Farmers Insurance Group and Progressive Insurance Most Positive Reviews

Top rated reviews
5

We had a bad wind storm and it ripped off shingles from my roof the insurance company wold only pay for half the roof i...

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5

Had to come to NY from Florida because my mother was on her death dead and because I was here from Florida I recited a...

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4.1

Policyholder: Melissa Workman original address 1212 H Street, space 56 Ramona, California 92065
Policy number: 103-066511...

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5

This is one of the worst insurance companies to put your trust in. Everything is good while they take your money every...

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Farmers Insurance Group and Progressive Insurance Most Critical Reviews

Lowest rated reviews
1

We have an auto repair shop, and have to carry a one million dollar policy. Almost a year ago, we installed a faulty...

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1

If I could could not give a star, I would. I have to agree with all the complaints on here regarding Progressive...

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1

We had a Farmers Insurance commerical account for three years, which covered our auto repair shop garagekeepers and...

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1

I have allstate motorcycle , in ten my coverage will be over so i called to progressive , I asked same coverage as my a...

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Farmers Insurance Group and Progressive Insurance Latest Reviews

Recent published reviews
No votes

WE HAD A FLOOD IN OUR HOME ON OR AROUND JULY 9TH OR 10TH. WE HAVE BEEN WAITING FOR SOME SORT OF AN ESTIMATE OF DAMAGES A...

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1

Hate all of your commercial. They are downgrading your company. Please STOP. Especially the motor. They really suck

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2

I have to subpoena a transcript of the recorded statement of the woman who drove into my car. Ive gotten a lot of runaro...

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1

their nasty singing with a bunch of them in a group singing in the commercial drives me up the freaking wall makes me...

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Farmers Insurance Group and Progressive Insurance Products and Services

Most reviewed product and services
  • Farmers Insurance Group Auto Insurance (27 reviews)
  • Farmers Insurance Group Claim (19 reviews)
  • Farmers Insurance Group Homeowners Insurance (11 reviews)
  • Progressive Insurance Auto Insurance (224 reviews)
  • Progressive Insurance Commercial (160 reviews)
  • Progressive Insurance Auto Claim (142 reviews)