PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fantastic Sams and Supercuts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fantastic Sams
Supercuts

Fantastic Sams and Supercuts Overview

Total reviews
473
553
Company responses
0
0
Issues resolved
2
3

Fantastic Sams and Supercuts Consumer Ratings

Rank
84 out of 714 in Beauty Salons and Spas category
95 out of 714 in Beauty Salons and Spas category
Customer service
57 in category
69 in category
Product or Service Quality
65 in category
64 in category
Discounts and Special Offers
44 in category
55 in category
Price Affordability
55 in category
63 in category

Fantastic Sams and Supercuts Rating Details

Customer service
1.8 (135 reviews)
1.6 (249 reviews)
Reviewer's quote

He is a large intimidating man anyways so his immature attitude, childish insults and lack of customer service made myself and my child incredibly uncomfortable. Children are challenging, however there is no need to be impatient or intolerant at a family salon. I have been a customer of this...

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...The two stylists, Kayla Sierras and Kevin (last name unknown), were below average, if not inadequate, in customer service. They were both indifferent and generally rude that makes me question how they are working in a service industry. Kevin checked me in when I entered the store...

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Product or Service Quality
1.7 (127 reviews)
1.7 (222 reviews)
Reviewer's quote

...I was offered a free cut and product by owners. Hoping I would give them a chance to get it right. I went in past Saturday to get a trim...

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I was very upset with the service at super cuts in Cortland, Ohio. I waited 45 minutes for a scheduled appointment the last 2 times I was there. The last visit was with Anestasia the manager who actually met me outside and continued to wave her hand in my face ! Telling me it was the new girls...

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Discounts and Special Offers
2 (110 reviews)
1.9 (198 reviews)
Reviewer's quote

and i said no and told the i was going to report them to the BBB and i walked out ,well my disabled daughter and special need granddaughter was getting ready to walk out the manager yelled at them and told them to leave and never come back as she closed the door on them and barely missed them with...

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I went in to get my hair color corrected because I tried to color it and it turned orange. The stylist at Super Cuts in Scottsdale said she could fix it. 125.00 later. After I got home I realized it was worse than ever. I went back and she did a redo which was a complete bomb! They said it would...

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Price Affordability
2.4 (108 reviews)
2.3 (192 reviews)
Reviewer's quote

...According to Fantastic Sams website, the price of a haircut includes a shampoo. I go to the location in LaVernia, TX. Since it was cold, I said it was ok to blow dry my hair...

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...I was charged after the stylist finished a hefty price other than my normal charge but another stylist I normally use. They should put their individual cost somewhere visible where everyone could see it before the work begins..

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Fantastic Sams and Supercuts Pros and Cons

Pros
  • Value
  • Friendliness of stylist
  • Service and style
  • Supercuts prior to 8 months ago
  • Close to home
  • Stylist i use
Cons
  • Unprofessional
  • Customer service
  • Never go to them
  • Customer service
  • Very bad customer service
  • Unprofessional staff

Fantastic Sams and Supercuts Most Positive Reviews

Top rated reviews
5

So sorry you had this experience in our salon. We do offer a money back guarantee and also try to make sure everyone is...

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5

Recently had haircut and colored by the mgr at tamarac. Was not pleased with services received she did not seem to know...

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5

Went to the Fantastic Sam's Coors salon in Albuquerque. Had a trim and style. Stylist, Kylene, was amazing! Friendly...

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5

I've been going to supercuts for 7 years and I absolutely love all the girls there! It's clean, and super friendly!...

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Fantastic Sams and Supercuts Most Critical Reviews

Lowest rated reviews
1

I was going to Florida and I went in to get a body wave so I would not have to worry about my hair in Florida. I came...

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1

the manager was let go and she was the best stylist they ever had and she busted her buff for that store, it was...

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1

I went to go get my hair colored and trimmed and they refused to do it cause they wanted to go home I was furious what...

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1

I called ahead 30 minutes and I was assured I could be seen so I arrived 30 minutes later just to wait 45 minutes in the...

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Fantastic Sams and Supercuts Latest Reviews

Recent published reviews
No votes

I went in for highlights and a cut today. Maria my stylist was great. My problem is when I went to pay I asked girl at...

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1.7

I went in to get my hair color corrected because I tried to color it and it turned orange. The stylist at Super Cuts in...

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1

Meet at door said we needed and appointment I called five minutes early said they didn't make appointments so I told...

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1

My client and I walked to get h a haircut she refused to take walk in even her chairs were empty. We drove from...

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Fantastic Sams and Supercuts Products and Services

Most reviewed product and services
  • Fantastic Sams Haircut (148 reviews)
  • Fantastic Sams Hair Coloring (43 reviews)
  • Fantastic Sams Customer Care (30 reviews)
  • Supercuts Haircut (218 reviews)
  • Supercuts Customer Care (58 reviews)
  • Supercuts Hairdresser (43 reviews)