PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smartstyle and Fantastic Sams as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smartstyle
Fantastic Sams

Smartstyle and Fantastic Sams Overview

Total reviews 1177 484
Company responses 0 0
Issues resolved 8 2

Smartstyle and Fantastic Sams Consumer Ratings

Rank
94 out of 716 in Beauty Salons and Spas category
80 out of 716 in Beauty Salons and Spas category
Customer service
65 in category
51 in category
Product or Service Quality
69 in category
66 in category
Price Affordability
68 in category
63 in category
Diversity of Products or Services
70 in category
61 in category

Smartstyle and Fantastic Sams Rating Details

Customer service
1.6 (476 reviews)
1.8 (143 reviews)
Reviewer's quote

...Customer service sucks at this location so I will just spend my hard earned money elsewhere..

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He is a large intimidating man anyways so his immature attitude, childish insults and lack of customer service made myself and my child incredibly uncomfortable. Children are challenging, however there is no need to be impatient or intolerant at a family salon. I have been a customer of this...

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Product or Service Quality
1.6 (425 reviews)
1.6 (133 reviews)
Reviewer's quote

I have visited the Lake City FL store multiple times in the past year to purchase hair products. At my time of each visit I tried to pay with a debit card and was told the card machine is not working, and I would have to pay with cash. Was not given a receipt any of my times and transactions were...

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...We're not happy with that service. We're going back to Smart Style where they actually know what they're doing. The price was ridiculously expensive for the worst job that I have ever seen..

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Price Affordability
2.2 (391 reviews)
2.4 (118 reviews)
Reviewer's quote

...reading it I can tell this is going to make my hair limp and weigh down my curl I called her back and said I couldn't exchange them for products of equal price because buy one and get one free is a clearance...

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...According to Fantastic Sams website, the price of a haircut includes a shampoo. I go to the location in LaVernia, TX. Since it was cold, I said it was ok to blow dry my hair...

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Diversity of Products or Services
2 (383 reviews)
2.2 (110 reviews)
Reviewer's quote

...The stylist is a salon leader and she is charging customers for services they didnt ask for or wanted..

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...Also, don't bother buying their products in salon, id Avoid, they only offer in store pickup even though we are in COVID-19 right now..

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Smartstyle and Fantastic Sams Pros and Cons

Pros
  • Price
  • Past stylists
  • Personable stylist
  • Friendliness of stylist
  • Value
  • Service and style
Cons
  • Customer service
  • Did not get what i requested
  • Hair cut
  • Unprofessional
  • Customer service
  • Never go to them

Smartstyle and Fantastic Sams Most Positive Reviews

Top rated reviews
5

Im not pissed im happy. I dont know where these people got their hair done but i know i wasn't Wal-Mart's smartstyle. I...

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5

So sorry you had this experience in our salon. We do offer a money back guarantee and also try to make sure everyone is...

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5

I went in to shorten my shoulder length bob.The woman who started my hair was a mess, she could not find seem to her...

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5

Went to the Fantastic Sam's Coors salon in Albuquerque. Had a trim and style. Stylist, Kylene, was amazing! Friendly...

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Smartstyle and Fantastic Sams Most Critical Reviews

Lowest rated reviews
1

SAYS 2 FOR 10 PREPAY WELL YOU GOT TO BUY A SO CALLED CARD THAT THEY NEVER HAVE OR WILL HAVE NOTE NOTHING SAID ABOUT...

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1

I was going to Florida and I went in to get a body wave so I would not have to worry about my hair in Florida. I came...

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1

I walked in at 7 pm, and the store in Conover, NC where I live doesn't close until 9 pm, so naturally, I assumed that I...

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1

I went to go get my hair colored and trimmed and they refused to do it cause they wanted to go home I was furious what...

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Smartstyle and Fantastic Sams Latest Reviews

Recent published reviews
1.6

My hair was severely damaged and my shirt was ruined. Then she called the police because I insisted on paying for the...

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No votes

I am writing to make you very aware of a Fantastic Sams salon and it’s employees and customers.
I want to go into detail...

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1.1

I have visited the Lake City FL store multiple times in the past year to purchase hair products. At my time of each visi...

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1

I'm from Bloomington Minnesota...
last week I made a call to you Bloomington Minnesota location...
I was looking to get th...

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Smartstyle and Fantastic Sams Products and Services

Most reviewed product and services
  • Smartstyle Haircut (365 reviews)
  • Smartstyle Hair Coloring (96 reviews)
  • Smartstyle Customer Care (74 reviews)
  • Fantastic Sams Haircut (150 reviews)
  • Fantastic Sams Hair Coloring (43 reviews)
  • Fantastic Sams Customer Care (29 reviews)