PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VUDU and FandangoNOW as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VUDU
FandangoNOW

VUDU and FandangoNOW Overview

Total reviews 45 142
Company responses 0 0
Issues resolved 1 0

VUDU and FandangoNOW Consumer Ratings

Rank
68 out of 311 in Games and Movies category
110 out of 655 in Entertainment category
Customer service
68 in category
79 in category
Product or Service Quality
44 in category
72 in category
Website
55 in category
119 in category
Discounts and Special Offers
42 in category
73 in category

VUDU and FandangoNOW Rating Details

Customer service
1.4 (25 reviews)
1.4 (60 reviews)
Reviewer's quote

...Customer service keeps hanging up on me because they're working from home and either have a poor Internet connection or poor cell phone service. I don't know what the reason is but they keep Saying they need to escalate the call but then weeks go by without the issue being resolved..

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I reset my device, I signed in and out of my account, and tried other troubleshooting on my end since their customer service number was not answering calls and none of it worked. Eventually I was unable to watch rental. I sent an email to fandangonow requesting a refund or extended rental...

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Product or Service Quality
2 (24 reviews)
1.5 (56 reviews)
Reviewer's quote

It won't let me use the service I have paid for..

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Customer Service is closed and the line has an ongoing busy sound. The chat option is closed too..

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Website
2.1 (23 reviews)
1.4 (54 reviews)
Reviewer's quote

and cut and pasted some ‘possible’ trouble shooting issues from their website. I had already read everything on the website to get help BEFORE emailing them. SO after 5 e mails, today I get one that says it’s been over 96 hours so ****ding ding ding****** my account issues must have been solved and...

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Scam bulk emailers try to phish your info,they,not unlike this website are a pitiful joke. Is that 100 words yet?I will type type type words words . Is that 100 words yet?I will type type type words words...

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Discounts and Special Offers
2 (22 reviews)
1.6 (50 reviews)
Reviewer's quote

Lady was super nice but had no idea how to fix my problem. Its a technical issue on their end and I was told to unplug my router to get a movie Ive owned for years, to be able to play again. All the other movies play just fine btw.

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Movies are constantly stopping, buffering, and reloading - basically unwatchable.

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VUDU and FandangoNOW Pros and Cons

Pros
  • Convenient check out
  • Rating system
  • Interface
  • Non
  • First interaction with a rep
  • Convince
Cons
  • No one answers any issues
  • Dissapointed
  • Only robo letters are sent when you complain
  • Loss of my purchased product
  • Waited 1 hr 4 callback had to callback myself
  • Horrible customer service

VUDU and FandangoNOW Most Positive Reviews

Top rated reviews
5

We were charged with one movie we did not watch. My brother's memorial and then my husband was in the hospital. He came...

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5

By providing an exchange for the wrong theatre

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5

My payment method was took off with no delay

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5

Nothing happened, I just forgot I rented a movie and was wondering about a charge. I love fandango now and will...

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VUDU and FandangoNOW Most Critical Reviews

Lowest rated reviews
1

VUDU gave me a $5.50 promo credit good for six days. I rented a DVD for $0.99. For some reason, they billed my payment...

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1

I have Roku and received a promo code from Fandangnow to join and get a discount off a tv or film purchase. I did but...

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1

Every movie i have streamed with vudu has issues. It stop playing mid movie and i have to restart. I have made...

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1

I have a string of emails advertising new offerings. I've unsubscribed over and over again to no avail. Their emails...

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VUDU and FandangoNOW Latest Reviews

Recent published reviews
No votes

I somehow accidentally double-purchased Trolls: World Tour. I immediately sent request in for refund of one of the...

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No votes

I paid for the movie scoob for my child to watch whenever she wanted to, I do not have access to it in my library at...

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3.1

Lady was super nice but had no idea how to fix my problem. Its a technical issue on their end and I was told to unplug...

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1.5

Movies are constantly stopping, buffering, and reloading - basically unwatchable.

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VUDU and FandangoNOW Products and Services

Most reviewed product and services
  • Vudu Customer Care (10 reviews)
  • Vudu Streaming Service (6 reviews)
  • Vudu Account (2 reviews)
  • Fandangonow Movie Rental (37 reviews)
  • Fandangonow Streaming Service (13 reviews)
  • Fandangonow Customer Care (12 reviews)