PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about FandangoNOW and VUDU as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

FandangoNOW
VUDU

FandangoNOW and VUDU Overview

Total reviews
153
46
Company responses
0
0
Issues resolved
0
1

FandangoNOW and VUDU Consumer Ratings

Rank
107 out of 657 in Entertainment category
67 out of 293 in Games and Movies category
Customer service
76 in category
67 in category
Value for money
69 in category
48 in category
Diversity of Products or Services
80 in category
42 in category
Product or Service Quality
70 in category
66 in category

FandangoNOW and VUDU Rating Details

Customer service
1.4 (62 reviews)
1.5 (24 reviews)
Reviewer's quote

I reset my device, I signed in and out of my account, and tried other troubleshooting on my end since their customer service number was not answering calls and none of it worked. Eventually I was unable to watch rental. I sent an email to fandangonow requesting a refund or extended rental...

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...Customer service keeps hanging up on me because they're working from home and either have a poor Internet connection or poor cell phone service. I don't know what the reason is but they keep Saying they need to escalate the call but then weeks go by without the issue being resolved..

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Value for money
1.8 (59 reviews)
2 (19 reviews)
Reviewer's quote

I will rented three movies and the streaming is terrible When I streaming with other services everything is great but fandango now is nothing but pauses & miss reading codes and the streaming goes interrupting many times!! I will like to be refund money wise !!..

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...I’m pissed at having spent all that money and now the service that was really good at first is now worthless. Hope the enjoyed the money I have given them because they get no more..

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Diversity of Products or Services
2.1 (59 reviews)
2.6 (19 reviews)
Reviewer's quote

Movies are constantly stopping, buffering, and reloading - basically unwatchable.

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...says unable to play back Vudu says u have to do it from your home internet I don't have a home internet I travel all over the place and all other streaming services and video Services allow you to watch your downloads and download them from anywhere and it doesn't say this in any of their how to download...

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Product or Service Quality
1.6 (58 reviews)
1.9 (23 reviews)
Reviewer's quote

Customer Service is closed and the line has an ongoing busy sound. The chat option is closed too..

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It won't let me use the service I have paid for..

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FandangoNOW and VUDU Pros and Cons

Pros
  • Non
  • Convince
  • First interaction with a rep
  • Convenient check out
  • Rating system
  • Interface
Cons
  • Loss of my purchased product
  • Horrible customer service
  • Waited 1 hr 4 callback had to callback myself
  • No one answers any issues
  • Dissapointed
  • Only robo letters are sent when you complain

FandangoNOW and VUDU Most Positive Reviews

Top rated reviews
5

By providing an exchange for the wrong theatre

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5

We were charged with one movie we did not watch. My brother's memorial and then my husband was in the hospital. He came...

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5

Sandy walked us thru a solution to our problem.

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5

My payment method was took off with no delay

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FandangoNOW and VUDU Most Critical Reviews

Lowest rated reviews
1

I have Roku and received a promo code from Fandangnow to join and get a discount off a tv or film purchase. I did but...

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1

VUDU gave me a $5.50 promo credit good for six days. I rented a DVD for $0.99. For some reason, they billed my payment...

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1

I have a string of emails advertising new offerings. I've unsubscribed over and over again to no avail. Their emails...

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1

Every movie i have streamed with vudu has issues. It stop playing mid movie and i have to restart. I have made...

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FandangoNOW and VUDU Latest Reviews

Recent published reviews
No votes

I paid for the movie scoob for my child to watch whenever she wanted to, I do not have access to it in my library at...

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No votes

How they going to delete movies I bought an then I had to buy them again they should give me some money back on the...

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1.5

Movies are constantly stopping, buffering, and reloading - basically unwatchable.

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2.2

2 1/2 months to resolve an issue that is still not resolved. Customer service keeps hanging up on me because they're...

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FandangoNOW and VUDU Products and Services

Most reviewed product and services
  • Fandangonow Movie Rental (38 reviews)
  • Fandangonow Streaming Service (13 reviews)
  • Fandangonow Customer Care (13 reviews)
  • Vudu Customer Care (10 reviews)
  • Vudu Streaming Service (6 reviews)
  • Vudu Account (2 reviews)