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Fandango

Tickets
  • 5 ISSUES RESOLVED
  • 429 TOTAL REVIEWS
  • $60.5K CLAIMED LOSSES
  • $312 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Fact i can purchase tickets in advance for a showing 11
  • Ability to purchase movie tickets online 2
  • Being able to conveniently order movie tickets in advance 2
  • If you do kiss your ticket goodbye 2
  • It is ok if you dont make mistakes 2

Customers don't like

  • Not being able to get a refund8
  • Bad customer service8
  • Disrespect for customers time8
  • Customer service7
  • Poor website7
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Vivid Seats

Tickets
  • 24 ISSUES RESOLVED
  • 929 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $610 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Availability of tickets 7
  • It was easy to purchase tickets 6
  • One of the agents was very helpful 6
  • Ease of website 4
  • Seating options 4

Customers don't like

  • Misrepresentation of sale25
  • Refund policy22
  • Hidden fees17
  • Customer service16
  • Service12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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