PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fandango and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fandango
Vivid Seats

Fandango and Vivid Seats Overview

Total reviews
700
1460
Company responses
0
0
Issues resolved
5
28

Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1460 reviews. It is 760 reviews more than Fandango received since Jul 21, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Vivid Seats customer support team than with Fandango customer service.

Fandango and Vivid Seats Consumer Ratings

Rank
29 out of 258 in Tickets category
19 out of 258 in Tickets category
Customer service
32 in category
17 in category
Website
19 in category
16 in category
Exchange, Refund and Cancellation Policy
19 in category
13 in category

According to consumer ratings and reviews, Vivid Seats ranks 10 points higher in the Tickets category than Fandango. People gave Fandango 1.1 stars for Customer service criterion in Tickets category and it is 39 points higher than the worst rated brand in this category. At the same time, Vivid Seats was rated 1.2 stars for Customer service criterion in this category and it is 54 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Vivid Seats has a higher rating than Fandango. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Fandango 1.1 stars and it is 73% greater than other in category. Vivid Seats however was rated 1.1 stars and it is 82% greater than other in category.

Fandango and Vivid Seats Rating Details

Customer service
1.1 (411 reviews)
1.2 (825 reviews)
Reviewer's quote

...I called the 1-800-326-3264 customer service number and it was a automatic system. It directed me back to the Fandango app under my purchases and my order was not there. I also spoke with a online rep Devin F and he was awful...

Taim

...No live customer service. Fraudulent site. State attorney general here I come..

Mohammad
Website
1.6 (398 reviews)
1.7 (764 reviews)
Reviewer's quote

I rented an instant stream movie through Fandango NOW, and they charged me but movie then popped up as unavailable??? I got on their website to find answers and their login page wasnt operating...

Bridgette A

The website listed the map of the entire venue, not specifying each individual area of tickets available for purchase, and only offered general admission. As I had not gone to an event at this venue, this information led me to believe that general admission were the only tickets you were able to...

PissedConsumer1729710
Exchange, Refund and Cancellation Policy
1.1 (391 reviews)
1.1 (751 reviews)
Reviewer's quote

...5 minutes before posted showtime (which is really 20 minutes of previews) and tried to find link on fandango site to refund and by the time I found it and had to find confo#, it was 2 mins past posted show time and of course "no refund"...

Roger E

...We tried to cancel and no one is there to answer, there is no help, no refund, no one to contact so you can dispute the charge and see if that helps. DO NOT USE THIS SITE;;..

Neida

Fandango and Vivid Seats Pros and Cons

Pros
  • Fact i can purchase tickets in advance for a showing
  • Ability to purchase movie tickets online
  • Being able to conveniently order movie tickets in advance
  • Zero things
  • Availability of tickets
  • One of the agents was very helpful
Cons
  • Awful customer service
  • Not being able to get a refund
  • Poor website
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Fandango and Vivid Seats Most Positive Reviews

Top rated reviews
5

Buyer Beware!!!!
I purchased tickets online for a 4:20 pm showing for Deadpool. After my purchase had gone thru I att...

5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

Fandango and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

First we tried to use the 2 cards we were gifted with to see a 3d movie. $30 with the 2 cards. By the time Fandango adde...

1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

Fandango and Vivid Seats Latest Reviews

Recent published reviews
1

I purchased 2 tickets for the Bad Boys 3 movie I checked out as a guest and have not received my email confirmation for...

Read all 700 reviews

Two developly disabled individuals purchased tickets they thought were going to be in Denver but turned out to be in...

Read all 1460 reviews

Fandango and Vivid Seats Products and Services

Most reviewed product and services
  • Fandango Movie Ticket (228 reviews)
  • Fandango Customer Care (123 reviews)
  • Fandango Gift Card (110 reviews)
  • Vivid Seats Concert Ticket (184 reviews)
  • Vivid Seats Customer Care (126 reviews)
  • Vivid Seats Event Ticket (79 reviews)