Fandango vs Vivid Seats

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Fandango

Tickets
  • 3 ISSUES RESOLVED
  • 342 TOTAL REVIEWS
  • $59.3K CLAIMED LOSSES
  • $388 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Fact i can purchase tickets in advance for a showing 10
  • It is ok if you dont make mistakes 2
  • Idea that the service would work 1
  • Person was polite 1
  • If you do kiss your ticket goodbye 1

Customers don't like

  • Bad customer service17
  • Disrespect for customers time16
  • Not being able to get a refund16
  • Poor website13
  • Refund policy12

Products by Fandango

No items

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Vivid Seats

Tickets
  • 19 ISSUES RESOLVED
  • 770 TOTAL REVIEWS
  • $180K CLAIMED LOSSES
  • $588 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • It was easy to purchase tickets 5
  • Ease of use 4
  • Ease of website 4
  • One of the agents was very helpful 4
  • Seating options 4

Customers don't like

  • Misrepresentation of sale44
  • Customer service42
  • Refund policy34
  • Hidden fees30
  • Service27

Products by Vivid Seats

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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