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Fandango

Tickets
  • 4 ISSUES RESOLVED
  • 399 TOTAL REVIEWS
  • $60.1K CLAIMED LOSSES
  • $332 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Fact i can purchase tickets in advance for a showing 10
  • Being able to conveniently order movie tickets in advance 2
  • If you do kiss your ticket goodbye 2
  • It is ok if you dont make mistakes 2
  • Person was polite 1

Customers don't like

  • Bad customer service17
  • Disrespect for customers time16
  • Not being able to get a refund16
  • Poor website13
  • Refund policy13
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Vivid Seats

Tickets
  • 22 ISSUES RESOLVED
  • 851 TOTAL REVIEWS
  • $210K CLAIMED LOSSES
  • $617 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • One of the agents was very helpful 6
  • Availability of tickets 5
  • It was easy to purchase tickets 5
  • Ease of website 4
  • Seating options 4

Customers don't like

  • Misrepresentation of sale45
  • Customer service44
  • Refund policy35
  • Hidden fees30
  • Service28
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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