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Fandango

Tickets
  • 4 ISSUES RESOLVED
  • 386 TOTAL REVIEWS
  • $69K CLAIMED LOSSES
  • $386 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Fact i can purchase tickets in advance for a showing 9
  • Being able to conveniently order movie tickets in advance 2
  • If you do kiss your ticket goodbye 2
  • It is ok if you dont make mistakes 1
  • Person was polite 1

Customers don't like

  • Not being able to get a refund16
  • Bad customer service15
  • Disrespect for customers time15
  • Poor website13
  • Customer service12
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Vivid Seats

Tickets
  • 19 ISSUES RESOLVED
  • 810 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $634 AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Availability of tickets 5
  • Ease of website 4
  • One of the agents was very helpful 4
  • Seating options 4
  • It was easy to purchase tickets 3

Customers don't like

  • Misrepresentation of sale44
  • Customer service39
  • Refund policy33
  • Hidden fees30
  • Service28
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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