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Fandango

Tickets
  • 5 ISSUES RESOLVED
  • 568 TOTAL REVIEWS
  • $61.3K CLAIMED LOSSES
  • $250 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Fact i can purchase tickets in advance for a showing 12
  • Being able to conveniently order movie tickets in advance 3
  • Ability to purchase movie tickets online 3
  • It is ok if you dont make mistakes 2
  • If you do kiss your ticket goodbye 2

Customers don't like

  • Awful customer service54
  • Not being able to get a refund8
  • Disrespect for customers time8
  • Poor website7
  • Compensation refusal7
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Viagogo

Tickets
  • 2 ISSUES RESOLVED
  • 385 TOTAL REVIEWS
  • $78.6K CLAIMED LOSSES
  • $721 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Ease of use to buying tickets 6
  • Idea of getting a ticket from them 5
  • Looked like respectable site 4
  • Easy website 4
  • That they had tickets we wanted 3

Customers don't like

  • Customer service7
  • Porr service and failure to keep the money back guarantee5
  • Poor service and not being able to contact company4
  • I have fallen into a scam4
  • Service fee and potential abuse of young buyers3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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