PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fandango and Viagogo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fandango
Viagogo

Fandango and Viagogo Overview

Total reviews
702
978
Company responses
0
0
Issues resolved
5
4

Viagogo was first mentioned on PissedConsumer on Jun 26, 2012 and since then this brand received 978 reviews. It is 276 reviews more than Fandango received since Jul 21, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Fandango customer support team than with Viagogo customer service.

Fandango and Viagogo Consumer Ratings

Rank
29 out of 258 in Tickets category
20 out of 258 in Tickets category
Customer service
32 in category
22 in category
Website
19 in category
18 in category
Exchange, Refund and Cancellation Policy
19 in category
11 in category

According to consumer ratings and reviews, Viagogo ranks 9 points higher in the Tickets category than Fandango. People gave Fandango 1.1 stars for Customer service criterion in Tickets category and it is 39 points higher than the worst rated brand in this category. At the same time, Viagogo was rated 1.2 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Viagogo has a higher rating than Viagogo. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Fandango 1.1 stars and it is 73% greater than other in category. Viagogo however was rated 1.2 stars and it is 85% greater than other in category.

Fandango and Viagogo Rating Details

Customer service
1.1 (412 reviews)
1.2 (395 reviews)
Reviewer's quote

...I called the 1-800-326-3264 customer service number and it was a automatic system. It directed me back to the Fandango app under my purchases and my order was not there. I also spoke with a online rep Devin F and he was awful...

Taim

...3 customer service reps, told us the tickets would appear in our email within the hour. (12:00 pm) They did not appear. At 5:00 pm we contacted service rep...

Bradon
Website
1.6 (399 reviews)
1.6 (381 reviews)
Reviewer's quote

I rented an instant stream movie through Fandango NOW, and they charged me but movie then popped up as unavailable??? I got on their website to find answers and their login page wasnt operating...

Bridgette A

Purchased 2 ticket for u2 Melbourne and they sold for 550$ when on the official website are half price and 3 days before the concert jo ticket has been received. Completely ripped off. Avoid this awful website..

Roberto V
Exchange, Refund and Cancellation Policy
1.1 (393 reviews)
1.2 (354 reviews)
Reviewer's quote

Waiting on a refund or at least tickets for reimbursement..

PissedConsumer1772126

...Still trying to get a refund. Not happy at all..

Daveion

Fandango and Viagogo Pros and Cons

Pros
  • Fact i can purchase tickets in advance for a showing
  • Ability to purchase movie tickets online
  • Being able to conveniently order movie tickets in advance
  • Looked like respectable site
  • That they had tickets we wanted
  • Looked like a reputable place to buy tickets
Cons
  • Awful customer service
  • Not being able to get a refund
  • Poor website
  • Customer service
  • Poor customer service
  • Not being able to reach anyone to resolve the issue

Fandango and Viagogo Most Positive Reviews

Top rated reviews
5

Buyer Beware!!!!
I purchased tickets online for a 4:20 pm showing for Deadpool. After my purchase had gone thru I att...

5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

Fandango and Viagogo Most Critical Reviews

Lowest rated reviews
1

First we tried to use the 2 cards we were gifted with to see a 3d movie. $30 with the 2 cards. By the time Fandango adde...

1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

Fandango and Viagogo Latest Reviews

Recent published reviews
1

Waiting on a refund or at least tickets for reimbursement

Read all 702 reviews

How I can talk with someone from your company about my tickets

Read all 978 reviews

Fandango and Viagogo Products and Services

Most reviewed product and services
  • Fandango Movie Ticket (229 reviews)
  • Fandango Customer Care (123 reviews)
  • Fandango Gift Card (111 reviews)
  • Viagogo Concert Ticket (159 reviews)
  • Viagogo Shipping Service (107 reviews)
  • Viagogo Customer Care (69 reviews)