PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fandango and Viagogo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fandango
Viagogo

Fandango and Viagogo Overview

Total reviews
724
1042
Company responses
0
0
Issues resolved
5
4

Fandango and Viagogo Consumer Ratings

Rank
22 out of 204 in Tickets category
24 out of 204 in Tickets category
Customer service
33 in category
23 in category
Website
20 in category
18 in category
Exchange, Refund and Cancellation Policy
22 in category
14 in category
Diversity of Products or Services
15 in category
19 in category

Fandango and Viagogo Rating Details

Customer service
1.1 (420 reviews)
1.2 (416 reviews)
Reviewer's quote

2 months is ridiculous to expire credits! With no communication it's about to expire! Customer service couldn't care less!..

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...Note: this address is not the Customer Service address. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. For Customer Service enquiries, please visit our help centre...

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Website
1.6 (408 reviews)
1.6 (399 reviews)
Reviewer's quote

...The website confirmed that my exchange had been successful. But when my credit card bill came in, I was charged for both purchases and no credit. When I called to resolve the issue I was first told to go into my account and release my credit...

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...Is something broken on the website. Need help right now..

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Exchange, Refund and Cancellation Policy
1.1 (405 reviews)
1.2 (371 reviews)
Reviewer's quote

They stole my money for my son become severely ill prior to movie which we couldnt make it to and will not refund my money..

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numerous emails to get a refund for tickets which they cancelled..

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Diversity of Products or Services
1.7 (347 reviews)
1.6 (351 reviews)
Reviewer's quote

...Everyone please file a complaint with the federal trade Commission so we can form a large suit against fandango and it’s policy for taking customers money without being provided services. https://www. ftccomplaintassistant...

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...This agency is a complete joke and I will never use their horrible services again..

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Fandango and Viagogo Pros and Cons

Pros
  • Fact i can purchase tickets in advance for a showing
  • Ability to purchase movie tickets online
  • Being able to conveniently order movie tickets in advance
  • Looked like respectable site
  • That they had tickets we wanted
  • Looked like a reputable place to buy tickets
Cons
  • Awful customer service
  • Not being able to get a refund
  • Poor website
  • Customer service
  • No phone support
  • I have fallen into a scam

Fandango and Viagogo Most Positive Reviews

Top rated reviews
5

Buyer Beware!!!!
I purchased tickets online for a 4:20 pm showing for Deadpool. After my purchase had gone thru I att...

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5

I need to know if I have got the right tickets as I’m in Australia but on my bank statement it’s saying USA I don’t...

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5

The agent found the problem and resolved it.

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5

I need to cancel my order I can’t attend the show. Can you please call me at @ (760)818-3828

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Fandango and Viagogo Most Critical Reviews

Lowest rated reviews
1

First we tried to use the 2 cards we were gifted with to see a 3d movie. $30 with the 2 cards. By the time Fandango adde...

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1

Viagogo is a beautiful and easy to use website. Right until you pay your hard earned money.

Right after your money was...

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1

BEWARE OF FANDANGO'S ILLEGITIMATE CHARGES!! I looked up the movie we wanted to see and was directed to Fandango's...

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1

Viagogo have scammed me out of my money.

On april 29 I sold three tickets on the site. The next morning they were coll...

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Fandango and Viagogo Latest Reviews

Recent published reviews
1

A movie purchase through Boost mobile and az I put the coupon code ib it will not let me see the movie I have been...

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No votes

I buy 2 tickets for Alejandro Fernandez in Miami
And the concert was cancel
Please contact me or refund my money to my cc...

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1

I rented Ip man 4 it played well but there were no audio, we closed and reopened the app and still don't hear nothing....

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No votes

The game is still on the website after it has been cancelled

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Fandango and Viagogo Products and Services

Most reviewed product and services
  • Fandango Movie Ticket (232 reviews)
  • Fandango Customer Care (126 reviews)
  • Fandango Gift Card (114 reviews)
  • Viagogo Shipping Service (175 reviews)
  • Viagogo Concert Ticket (126 reviews)
  • Viagogo Customer Care (105 reviews)