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Fandango

Tickets
  • 5 ISSUES RESOLVED
  • 461 TOTAL REVIEWS
  • $61K CLAIMED LOSSES
  • $293 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Fact i can purchase tickets in advance for a showing 11
  • Being able to conveniently order movie tickets in advance 3
  • It is ok if you dont make mistakes 2
  • If you do kiss your ticket goodbye 2
  • Ability to purchase movie tickets online 2

Customers don't like

  • Awful customer service19
  • Not being able to get a refund8
  • Disrespect for customers time8
  • Poor website7
  • Compensation refusal6
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Viagogo

Tickets
  • 2 ISSUES RESOLVED
  • 228 TOTAL REVIEWS
  • $55.5K CLAIMED LOSSES
  • $669 AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Ease of use to buying tickets 5
  • Idea of getting a ticket from them 4
  • Looked like respectable site 3
  • Easy website 3
  • Website flow is perfect and words fine 1

Customers don't like

  • Porr service and failure to keep the money back guarantee4
  • I have fallen into a scam4
  • Customer support preprepared answers3
  • Service fee and potential abuse of young buyers2
  • Rip off fees2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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