PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fandango and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fandango
Ticketmaster

Fandango and Ticketmaster Overview

Total reviews
690
232
Company responses
0
0
Issues resolved
5
3

Fandango was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 690 reviews. It is 458 reviews more than Ticketmaster received since Dec 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Fandango customer support team and Ticketmaster customer service.

Fandango and Ticketmaster Consumer Ratings

Rank
20 out of 268 in Tickets category
19 out of 268 in Tickets category
Customer service
32 in category
23 in category
Website
20 in category
30 in category
Exchange, Refund and Cancellation Policy
18 in category
12 in category

According to consumer ratings and reviews, Ticketmaster ranks 1 points higher in the Tickets category than Fandango. People gave Fandango 1.1 stars for Customer service criterion in Tickets category and it is 39 points higher than the worst rated brand in this category. At the same time, Ticketmaster was rated 1.2 stars for Customer service criterion in this category and it is 48 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Fandango has a higher rating than Ticketmaster. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Fandango 1.1 stars and it is 75% greater than other in category. Ticketmaster however was rated 1.2 stars and it is 83% greater than other in category.

Fandango and Ticketmaster Rating Details

Customer service
1.1 (405 reviews)
1.2 (104 reviews)
Reviewer's quote

...we finished with customer support by them telling us the would get back to us within 24hrs. this is a total rip off. I think it is stealing, they also do not tell about the service charge,..

PissedConsumer1704588

I had an early access verified fan password that was not working and none of the 3 customer service workers or one supervisor would not help me get the issues worked out. I was told by all of them that they could not help me and there was nothing they could do. I started trying to purchase tickets...

PissedConsumer1713434
Website
1.6 (393 reviews)
1.4 (101 reviews)
Reviewer's quote

I rented an instant stream movie through Fandango NOW, and they charged me but movie then popped up as unavailable??? I got on their website to find answers and their login page wasnt operating...

Bridgette A

...Why? Thieving TicketMaster wants on their website an additional $3. 55 per tix (x 4 = 14. 20) +$4...

David D
Exchange, Refund and Cancellation Policy
1.1 (385 reviews)
1.2 (96 reviews)
Reviewer's quote

I couldn’t make the showing we wher 5 minutes late, we wanted an exchange by the time the waiting call dropped my call twice the 3rd time they want to question and disputed my reason. They stole my 20 dollars hope it goes to good use, that’s embarrassing for them I will never use this website, I...

Saeed C

...Was charged $10 each to exchange my 2 tickets. :wtf:..

Falicia

Fandango and Ticketmaster Pros and Cons

Pros
  • Fact i can purchase tickets in advance for a showing
  • Ability to purchase movie tickets online
  • Being able to conveniently order movie tickets in advance
  • Going to concerts and having access to map view of tickets
  • Yes i did get the tickets i ordered
  • Lawsuit
Cons
  • Awful customer service
  • Not being able to get a refund
  • Poor website
  • Customer service
  • Not taking responsibility
  • Shifting blame

Fandango and Ticketmaster Most Positive Reviews

Top rated reviews
5

Buyer Beware!!!!
I purchased tickets online for a 4:20 pm showing for Deadpool. After my purchase had gone thru I att...

5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

Fandango and Ticketmaster Most Critical Reviews

Lowest rated reviews
1

First we tried to use the 2 cards we were gifted with to see a 3d movie. $30 with the 2 cards. By the time Fandango adde...

1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

Fandango and Ticketmaster Latest Reviews

Recent published reviews
1

Accidentally booked a wrong date likely due to confusion of web site. I pulled up a Saturday time frame for 4 tickets...

Read all 690 reviews

i need help i didn't take advantage of my ticket can i use for this Sunday view of ET

Read all 232 reviews

Fandango and Ticketmaster Products and Services

Most reviewed product and services
  • Fandango Movie Ticket (226 reviews)
  • Fandango Customer Care (123 reviews)
  • Fandango Gift Card (107 reviews)
  • Ticketmaster Concert Ticket (39 reviews)
  • Ticketmaster Customer Care (24 reviews)
  • Ticketmaster Event Ticket (18 reviews)