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Fandango

Tickets
  • 5 ISSUES RESOLVED
  • 457 TOTAL REVIEWS
  • $60.9K CLAIMED LOSSES
  • $295 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Fact i can purchase tickets in advance for a showing 11
  • Being able to conveniently order movie tickets in advance 3
  • It is ok if you dont make mistakes 2
  • If you do kiss your ticket goodbye 2
  • Ability to purchase movie tickets online 2

Customers don't like

  • Awful customer service19
  • Not being able to get a refund8
  • Disrespect for customers time8
  • Poor website7
  • Compensation refusal6
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StubHub

Tickets
  • 0 ISSUES RESOLVED
  • 71 TOTAL REVIEWS
  • $32.6K CLAIMED LOSSES
  • $796 AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Staff
  • Phone staff 2
  • Instant downloaded tix 1
  • Customer service responded quickly 1
  • Concept of stubhub 1
  • Brand and reach 1

Customers don't like

  • Lack of transparency2
  • Customer service2
  • And all the time and money spent2
  • Very unhappy1
  • To resolve this issue1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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