PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Regal Cinemas and Fandango as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Regal Cinemas
Fandango

Regal Cinemas and Fandango Overview

Total reviews 638 720
Company responses 0 0
Issues resolved 2 5

Regal Cinemas and Fandango Consumer Ratings

Rank
10 out of 183 in Cinemas and Theaters category
31 out of 205 in Tickets category
Customer service
9 in category
33 in category
Price Affordability
12 in category
17 in category
Website
11 in category
21 in category
Exchange, Refund and Cancellation Policy
8 in category
21 in category

Regal Cinemas and Fandango Rating Details

Customer service
1.7 (285 reviews)
1.1 (419 reviews)
Reviewer's quote

...I have been trying to reach customer service or corporate but nothing..

Read full review

2 months is ridiculous to expire credits! With no communication it's about to expire! Customer service couldn't care less!..

Read full review
Price Affordability
2.3 (240 reviews)
1.6 (311 reviews)
Reviewer's quote

...As opposed to regular ticket price you would save 3. 00 dollars. 8...

Read full review

We couldn't even have to those seats because they couldn't refund us for Groupon and Fandango, so they could recharge us at regular price. I was told by the AMC manager that Fandango would refund my money since we were leaving to go to another theatre, so we could sit together. I called Fandango...

Read full review
Website
2.4 (230 reviews)
1.6 (406 reviews)
Reviewer's quote

...That is one of the reasons why I am on this website. I go to the movies to relax and be stressfree not to look for my seat in the dark and hope I'm not sitting next to a group of loud kids or obnoxious people. Almost saw two fights yesterday because of assigned seating in Kingston ma...

Read full review

...The website confirmed that my exchange had been successful. But when my credit card bill came in, I was charged for both purchases and no credit. When I called to resolve the issue I was first told to go into my account and release my credit...

Read full review
Exchange, Refund and Cancellation Policy
2 (220 reviews)
1.1 (404 reviews)
Reviewer's quote

I have not heard from them and not received my refund..

Read full review

They stole my money for my son become severely ill prior to movie which we couldnt make it to and will not refund my money..

Read full review

Regal Cinemas and Fandango Pros and Cons

Pros
  • Movies offered
  • Seats
  • Reclining chairs
  • Fact i can purchase tickets in advance for a showing
  • Ability to purchase movie tickets online
  • Being able to conveniently order movie tickets in advance
Cons
  • Customer service
  • Bad customer service and failure to honor discount
  • Management not cooperative
  • Awful customer service
  • Not being able to get a refund
  • Poor website

Regal Cinemas and Fandango Most Positive Reviews

Top rated reviews
5

Me and 7 of my friends drove an hour to go see Ouija which was posted on their website that it was showing at 9. When...

Read full review
5

Buyer Beware!!!!
I purchased tickets online for a 4:20 pm showing for Deadpool. After my purchase had gone thru I att...

Read full review
5

My name is Eric Weate. I am an employee at Regal Indian Mound 11 Movie Theater. I am being discriminated against by my...

Read full review
4

Bought two tickets for 3-d show. Was on vacation in Nashville, there are TWO theaters with EXACT same name. Went to...

Read full review

Regal Cinemas and Fandango Most Critical Reviews

Lowest rated reviews
1

My fiance and i visited Regal Cinemas cypress creek in fort lauderdale Florida on October 11, 2014 where the both of us...

Read full review
1

First we tried to use the 2 cards we were gifted with to see a 3d movie. $30 with the 2 cards. By the time Fandango adde...

Read full review
1

We went to the movie theater, Regal Cinemas South Beach 18 on November 1st, 2014. We went to see Wipsplash @ the 5:05 s...

Read full review
1

BEWARE OF FANDANGO'S ILLEGITIMATE CHARGES!! I looked up the movie we wanted to see and was directed to Fandango's...

Read full review

Regal Cinemas and Fandango Latest Reviews

Recent published reviews
1

My 15 year old daughter and I visited your Strawbridge theater today at 3 pm and saw Tenant. What I'm about to say is...

Read full review
1

A movie purchase through Boost mobile and az I put the coupon code ib it will not let me see the movie I have been...

Read full review
No votes

Unfortunately I chose the wrong movie theater when I bought 3 tickets to watch tenet. I called the lady at your front...

Read full review
1

I rented Ip man 4 it played well but there were no audio, we closed and reopened the app and still don't hear nothing....

Read full review

Regal Cinemas and Fandango Products and Services

Most reviewed product and services
  • Regal Cinemas Customer Care (100 reviews)
  • Regal Cinemas Manager (70 reviews)
  • Regal Cinemas Movie Ticket (49 reviews)
  • Fandango Movie Ticket (232 reviews)
  • Fandango Customer Care (125 reviews)
  • Fandango Gift Card (114 reviews)