PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Regal Cinemas and Fandango as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Regal Cinemas
Fandango

Regal Cinemas and Fandango Overview

Total reviews
596
689
Company responses
0
0
Issues resolved
2
5

Fandango was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 689 reviews. It is 93 reviews more than Regal Cinemas received since Mar 1, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Fandango customer support team than with Regal Cinemas customer service.

Regal Cinemas and Fandango Consumer Ratings

Rank
8 out of 250 in Cinemas and Theaters category
20 out of 268 in Tickets category
Customer service
7 in category
32 in category
Price Affordability
9 in category
17 in category
Staff
5 in category
27 in category

Regal Cinemas and Fandango Rating Details

Customer service
1.7 (267 reviews)
1.1 (405 reviews)
Reviewer's quote

Worst customer service ever. I brought five tickets to go to the theater. I was taking my son and his friends...

Latisha R

...we finished with customer support by them telling us the would get back to us within 24hrs. this is a total rip off. I think it is stealing, they also do not tell about the service charge,..

PissedConsumer1704588
Price Affordability
2.3 (225 reviews)
1.7 (297 reviews)
Reviewer's quote

...As opposed to regular ticket price you would save 3. 00 dollars. 8...

Charles g

We couldn't even have to those seats because they couldn't refund us for Groupon and Fandango, so they could recharge us at regular price. I was told by the AMC manager that Fandango would refund my money since we were leaving to go to another theatre, so we could sit together. I called Fandango...

Tabitha N
Staff
2 (225 reviews)
1.2 (303 reviews)
Reviewer's quote

Went to the theater on friday for 4:30 show, staff does like speaking to customers, wasn't greeted when we approached the concession stand employees huddle up talking never asked if we need anything so went to our movie walking in it smelled really bad like urine we moved 3 times then i went to the...

Brandi C

(I'm Yelp reviewing them, too, believe me!) There was no record of our transaction, the staff didn't know what to tell me, and by the time we realized we could address the problem on the Fandango website, we'd left the theatre and it was too late. Then I waited online for over an hour to be told...

PissedConsumer1192739

Regal Cinemas and Fandango Pros and Cons

Pros
  • Seats
  • Movies offered
  • Location
  • Fact i can purchase tickets in advance for a showing
  • Ability to purchase movie tickets online
  • Being able to conveniently order movie tickets in advance
Cons
  • Customer service
  • Management not cooperative
  • Bad customer service and failure to honor discount
  • Awful customer service
  • Not being able to get a refund
  • Poor website

Regal Cinemas and Fandango Most Positive Reviews

Top rated reviews
5

Me and 7 of my friends drove an hour to go see Ouija which was posted on their website that it was showing at 9. When...

5

Buyer Beware!!!!
I purchased tickets online for a 4:20 pm showing for Deadpool. After my purchase had gone thru I att...

Regal Cinemas and Fandango Most Critical Reviews

Lowest rated reviews
1

My fiance and i visited Regal Cinemas cypress creek in fort lauderdale Florida on October 11, 2014 where the both of us...

1

First we tried to use the 2 cards we were gifted with to see a 3d movie. $30 with the 2 cards. By the time Fandango adde...

Regal Cinemas and Fandango Latest Reviews

Recent published reviews
1

Their site offered a deal that turned out to be a nightmare. You're forced to buy via their app, so I downloaded the...

Read all 596 reviews

I was told no refund not happy about or they can change the date on movies

Read all 689 reviews

Regal Cinemas and Fandango Products and Services

Most reviewed product and services
  • Regal Cinemas Customer Care (97 reviews)
  • Regal Cinemas Manager (67 reviews)
  • Regal Cinemas Movie Ticket (49 reviews)
  • Fandango Movie Ticket (226 reviews)
  • Fandango Customer Care (123 reviews)
  • Fandango Gift Card (107 reviews)