PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Fandango and Regal Cinemas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Fandango
Regal Cinemas

Fandango and Regal Cinemas Overview

Total reviews
700
608
Company responses
0
0
Issues resolved
5
2

Fandango was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 700 reviews. It is 92 reviews more than Regal Cinemas received since Mar 1, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Fandango customer support team than with Regal Cinemas customer service.

Fandango and Regal Cinemas Consumer Ratings

Rank
29 out of 258 in Tickets category
8 out of 245 in Cinemas and Theaters category
Customer service
32 in category
7 in category
Website
19 in category
9 in category
Exchange, Refund and Cancellation Policy
19 in category
5 in category

Fandango and Regal Cinemas Rating Details

Customer service
1.1 (411 reviews)
1.7 (272 reviews)
Reviewer's quote

...I called the 1-800-326-3264 customer service number and it was a automatic system. It directed me back to the Fandango app under my purchases and my order was not there. I also spoke with a online rep Devin F and he was awful...

Taim

...I have been trying to reach customer service or corporate but nothing..

Marny
Website
1.6 (398 reviews)
2.4 (220 reviews)
Reviewer's quote

I rented an instant stream movie through Fandango NOW, and they charged me but movie then popped up as unavailable??? I got on their website to find answers and their login page wasnt operating...

Bridgette A

...That is one of the reasons why I am on this website. I go to the movies to relax and be stressfree not to look for my seat in the dark and hope I'm not sitting next to a group of loud kids or obnoxious people. Almost saw two fights yesterday because of assigned seating in Kingston ma...

PissedConsumer1468991
Exchange, Refund and Cancellation Policy
1.1 (391 reviews)
2.1 (208 reviews)
Reviewer's quote

...5 minutes before posted showtime (which is really 20 minutes of previews) and tried to find link on fandango site to refund and by the time I found it and had to find confo#, it was 2 mins past posted show time and of course "no refund"...

Roger E

...I'm never going back to Regal as long as this is their new policy. Century Theaters has a very efficient and pleasant purchasing experience where you get your own food and drinks and pay at the register WITH A SEPARATE TICKET BOOTH!..

Eric P

Fandango and Regal Cinemas Pros and Cons

Pros
  • Fact i can purchase tickets in advance for a showing
  • Ability to purchase movie tickets online
  • Being able to conveniently order movie tickets in advance
  • Seats
  • Movies offered
  • Movie
Cons
  • Awful customer service
  • Not being able to get a refund
  • Poor website
  • Customer service
  • Management not cooperative
  • Reserved seating

Fandango and Regal Cinemas Most Positive Reviews

Top rated reviews
5

Buyer Beware!!!!
I purchased tickets online for a 4:20 pm showing for Deadpool. After my purchase had gone thru I att...

5

Me and 7 of my friends drove an hour to go see Ouija which was posted on their website that it was showing at 9. When...

Fandango and Regal Cinemas Most Critical Reviews

Lowest rated reviews
1

First we tried to use the 2 cards we were gifted with to see a 3d movie. $30 with the 2 cards. By the time Fandango adde...

1

My fiance and i visited Regal Cinemas cypress creek in fort lauderdale Florida on October 11, 2014 where the both of us...

Fandango and Regal Cinemas Latest Reviews

Recent published reviews
1

I purchased 2 tickets for the Bad Boys 3 movie I checked out as a guest and have not received my email confirmation for...

Read all 700 reviews
3

Regal corporate has decided to make ticket sales only at the concession stand lines and they are phasing out having a...

Read all 608 reviews

Fandango and Regal Cinemas Products and Services

Most reviewed product and services
  • Fandango Movie Ticket (228 reviews)
  • Fandango Customer Care (123 reviews)
  • Fandango Gift Card (110 reviews)
  • Regal Cinemas Customer Care (99 reviews)
  • Regal Cinemas Manager (68 reviews)
  • Regal Cinemas Movie Ticket (49 reviews)