PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lids and Fanatics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lids
1.8
Fanatics
2.6
Lids
Fanatics

Lids and Fanatics Overview

Total reviews 625 8280
Company responses 0 107
Issues resolved 4 130

Lids and Fanatics Consumer Ratings

Rank
1091 out of 4768 in Footwear and Clothing category
67 out of 942 in Sport Equipment and Accessories category
Customer service
886 in category
47 in category
Exchange, Refund and Cancellation Policy
765 in category
56 in category
Product or Service Quality
956 in category
55 in category
Website
1068 in category
67 in category

Lids and Fanatics Rating Details

Customer service
1.4
(235 reviews)
2.3
(3616 reviews)
Reviewer's quote

...Manager was called & was the worst with no customer service at all. They kept my merchandise & I was charged anyways. Called customer service I tried to explain & customer service was terrible as well..

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A 20% off coupon code I received with an order I placed did not work on a new order with the Fanatics NCAA shop! I called customer service and was able to get a new coupon code for 30% off and free shipping on my new order! Customer service did a great job of responding and resolving my issue! They...

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Exchange, Refund and Cancellation Policy
1.6
(203 reviews)
2.3
(3089 reviews)
Reviewer's quote

Never received iltem and then didnt want to refund money. Ordered 11/24/2023 and never received anything. Was told it would be here by Christmas...

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Adam was so very nice and explained the exchange policy. He made sure I understood what I needed to do and when to expect the gift card which I could use to buy another shirt. He was wonderful and gets an A+ for customer service..

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Product or Service Quality
1.8
(190 reviews)
2.7
(3054 reviews)
Reviewer's quote

...It was a tad bit difficult to find a live customer service agent but my determination and patience paid off. He was very helpful and informative. I will be shipping back my returns once I'm off work for the week this coming Wednesday the 31st..

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Service rep said no other jersey available in large and for the mistake made in the jersey she would do me a favor and send a UPS label so I would not have to pay for shipping back are you kidding ! I did research another jersey for soccer player rice everyone who knows soccer all players have...

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Website
1.9
(185 reviews)
2.8
(3175 reviews)
Reviewer's quote

...but I used the customer service on there website I was told 3 different times my refund was gonna be send back to me but never did so then I calledcalled in..

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First off my card information was leaked from their website and items were charged from Fanatics ! When I called to tell them the girl Courtland was very rude! After repeated requests for a supervisor she gets me Samantha who was equally rude! Then they cancelled an item without telling me that I...

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Lids and Fanatics Pros and Cons

Pros
  • No pros at all
  • Nice stuff
  • Good hats
  • Lots of choices
  • Good products
  • Selection
Cons
  • Customer service
  • Attitude and unprofessional
  • Poor delivery
  • Customer service
  • Poor customer service
  • Unavailability to talk

Lids and Fanatics Most Positive Reviews

Top rated reviews
5

I am not made things happen I received the wrong item But they help me so thank you guys I will shop with lids again

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5

Order was broken when I received it. Fanatics was wonderful! Said theyll send another out and immediately sent me an...

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5

Accidentally ordered wrong thing and paid wrong money ..I wanted that back so the guy helped me in solving my problem

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5

Helped me with everything!!! Awesome!!!

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Lids and Fanatics Most Critical Reviews

Lowest rated reviews
1

Im 55 with Asthma and I never wear a mask. Your store in Broomfield where I go all the time, told me to get the *** out...

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1

Placed order #21-1273*-217206****, on 12/8/17, cost $72.48, NO PRODUCT was ever delivered. Numerous calls n emails...

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1

I went into your store to pick up a hat for my husband for his birthday you are tell me that in there was very rude I...

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1

I ordered something off fanatics and they did not advertise it was coming from an international company.

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Lids and Fanatics Latest Reviews

Recent published reviews
1

I tried to purchase 4 hats with my credit card & the person at the store hit cash instead of credit but my card went...

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1

Service rep said no other jersey available in large and for the mistake made in the jersey she would do me a favor and...

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No votes

i went to Lids and they tolld me and showed me that i have three accouns I only need the Vip account

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No votes

i did not receive my package for my hat even though i received a message saying it was delivered to me

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