PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lids and Fanatics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lids

Lids

1.6
Fanatics

Fanatics

Has Verified Representatives
2.4
Lids
Fanatics

Lids and Fanatics Overview

Total reviews 166 2066
Company responses 0 15
Issues resolved 0 19

Lids and Fanatics Consumer Ratings

Rank
638 out of 2103 in Footwear and Clothing category
21 out of 251 in Sport Equipment and Accessories category
Customer service
365 in category
19 in category
Exchange, Refund and Cancellation Policy
373 in category
14 in category
Website
556 in category
25 in category
Product or Service Quality
389 in category
16 in category

Lids and Fanatics Rating Details

Customer service
1.4 (71 reviews)
2.1 (941 reviews)
Reviewer's quote

...Customer service really sucks with their unprofessional act of treating customers unfairly. While I was talking to the agent, he is literally having a conversation with someone in the back laughing..

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I called your customer service number to see if they could assist me with my purchase and the lady on the line was incredibly rude to me. She was quick tempered when I was trying to ask her questions and at one point she raised her voice with me because I was confused as to what she meant. She told...

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Exchange, Refund and Cancellation Policy
1.4 (60 reviews)
2.1 (755 reviews)
Reviewer's quote

...It has been two weeks and I still havent received a refund or the artwork that was intended for me..

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...If I do not receive my order as promised I will be asking for a full refund..

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Website
1.8 (59 reviews)
2.6 (806 reviews)
Reviewer's quote

...The Lids Canada website says things are in stock or available in store but nothing seems to be correct about that. Even when searching for an item online..

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...I can buy from another website and get it quicker and cheaper..

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Product or Service Quality
1.7 (58 reviews)
2.4 (771 reviews)
Reviewer's quote

I received terrible customer service from Ken today at Mayfair Mall who informed me that Alex is the store manager and wasn't there. He was beyond rude and I gathered statements from customers who observed the conversation..

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...I called Customer Service, and they said, "sometimes the delivery company puts a time and it's not actually. Wait another day and then call us". HUH? I will dispute the charge and NEVER ORDER FROM FANATICS again...

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Lids and Fanatics Pros and Cons

Pros
  • People who know is knowledgable
  • Well show cased products
  • Very clean & well lit store
  • Have good items
  • Selection of team gear
  • Product selection
Cons
  • Customer service
  • Poor delivery
  • I did not like
  • Customer service
  • Not getting my order
  • Delay in shipping

Lids and Fanatics Most Positive Reviews

Top rated reviews
4.4

They handled my problems with care and professionalism, couldn't ask for more. And a 40 dollar discount. Pleased!!!

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5

Around mid-October 2016 I ordered a Dak Prescott jersey the weekend this company was offering like 25% off (saw it on a...

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4.3

Order twice from lids. The price is good but when it comes to shipping the item it's the worst thing ever! Be ready to...

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5

I can't complain one bit. I ordered two articles of clothing the Monday before Black Friday. Although it made me...

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Lids and Fanatics Most Critical Reviews

Lowest rated reviews
1

This is my negative experience with LIDS that I would like to share. This is the first time I have ever wrote a...

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1

I placed an order 12/3/15 with fanatics and received an email stating they were having issues with finding my order a...

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1

Ordered a custom hat on dec. 14 and they were quick to take my money and here it is 2 days before Xmas and it has not...

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1

Was scammed out of $300 by these lying SCAMMERS. Contacted my credit card company right away to place a hold on my card...

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Lids and Fanatics Latest Reviews

Recent published reviews
No votes

Disrespectful bro customer service from Gabriel store number 5918 Las Vegas hung up on me twice and disrespectful in...

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No votes

I like to buy a San Francisco Giants authentic jersey but the biggest sizes you have is a 52 extra large I need...

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1

Not delivered as told from emails

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1

I called your customer service number to see if they could assist me with my purchase and the lady on the line was incre...

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Lids and Fanatics Products and Services

Most reviewed product and services
  • Lids Shipping Service (29 reviews)
  • Lids Customer Care (16 reviews)
  • Lids Website (8 reviews)
  • Fanatics Shipping Service (519 reviews)
  • Fanatics Customer Care (229 reviews)
  • Fanatics Shirt (82 reviews)