PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MyHeritage and Familytreenow as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MyHeritage
Familytreenow

MyHeritage and Familytreenow Overview

Total reviews
45
76
Company responses
0
0
Issues resolved
0
0

MyHeritage and Familytreenow Consumer Ratings

Rank
8 out of 73 in Background and People Search category
23 out of 73 in Background and People Search category
Customer service
3 in category
12 in category
Website
4 in category
14 in category
Value for money
5 in category
9 in category
Diversity of Products or Services
3 in category
11 in category

MyHeritage and Familytreenow Rating Details

Customer service
2.7 (26 reviews)
1.5 (22 reviews)
Reviewer's quote

...I reached out to customer service email and got a reply from Mark, " I am sorry to hear about the issue you are having". "if you have any further questions, please feel free to reply"...

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... unsecure by firefox, required me to fill out personal information, but also advised that this form of request had overloaded the company's ability to provide service in a timely manner. I find this company- in its gross negligence of providing address details to the world at large, coupled with an opt out policy that is bogus -non-functional- b...

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Website
2.8 (23 reviews)
1.7 (23 reviews)
Reviewer's quote

I signed up for the Premium Account of MyHeritage and worked with the Website as well as the Family Tree Builder on MyDesktop. I haven chosen MyHeritage because I believe the Software is slightly better then competitors and that you better exchange Family Trees with the included Export functions....

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This website offers an "opt-out" but I get an error every time I try to opt-out. Horrible website. I have followed the lengthy verification I-am-not-a-robot procedure and always get the same error...

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Value for money
2.7 (23 reviews)
1.8 (15 reviews)
Reviewer's quote

The customers are who add value to the website with all the information that is registered into the system. This is what attracts new customers. With this terrible service that tries to make the customer silly all the time with this price game (ridiculous strategy of throwing the price up and then...

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There is Ancestry that has far more Info on everyone then what you can Imagine and it cost quite a bit of Money to be a Member. Why is everyone bashing down Familytree ? I don't understand!! If I have someones Name and they have been on the Internet before searching for someone or something, I will...

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Diversity of Products or Services
2.8 (23 reviews)
1.7 (18 reviews)
Reviewer's quote

I cant recommend MyHeritage site and services in any means. Their customers service is unprofessional, with very nasty and disgusting behaviour, NEVER able to help. The internal customer service will never solve serious problem if there appears one...

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I have been trying to contact someone to get latest version of Family Tree program installed on my new computer. My old computer has Family Tree Maker 2012. Need to transfer data to my new computer before I loose everything. Please contact me. I have no idea how to contact you.Albert R....

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MyHeritage and Familytreenow Pros and Cons

Pros
  • Plenty of information
  • Original service
  • Lots of information about ancestors
  • Program and want to install it on my new computer
  • Only free people tracing service out there
Cons
  • Scam behaviour
  • Anti-customer attitude
  • Price
  • Personal information being on the net
  • Website does not respond to opting out
  • Personal info disclosed

MyHeritage and Familytreenow Most Positive Reviews

Top rated reviews
5

Eine unkomplizierte und kompetente Unterstützung für ein gekauftes DNA-Kit das wir versehentlich von einer Person zweima...

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5

I highly rate this site as it helped me solve a puzzle regarding what happened to a dear friend whom I lost contact with...

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5

After I paid for the upgrade to Complete, I found out that the wrong family tree was upgrade (an old test version).
One s...

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5

I think that Familytreenow is an awesome Site. I volunteer reuniting Military Veterans and this Site has helped with my...

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MyHeritage and Familytreenow Most Critical Reviews

Lowest rated reviews
1

I went to fill in some recently found information regarding my family tree, and saw that my ex-wife was niw running the...

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1

They're there to steal your identity and lie about who you're married they're there to steal your identity...

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1

The media, Trading Standards and Police with the aid of Consumer Groups are looking into this dodgy company

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1

Prefect tool for identity theft and stalkers.

Name, birthday, addresses, mothers family information including her maide...

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MyHeritage and Familytreenow Latest Reviews

Recent published reviews
1

i have sent a dna case to my cousin oversea when he received the result i was shocked that his name didnt show up on my...

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1

I must have hit the wrong button because the site kicked me off and would not let me re-enter.

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1

I cant contact, anyone. I even tried the email, witch really pissed me off because they did send a order number and...

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1

The opt out form is a continuous loop that goes nowhere. It does have another form that I did not fill out because I...

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MyHeritage and Familytreenow Products and Services

Most reviewed product and services
  • Myheritage Customer Care (8 reviews)
  • Myheritage Account (5 reviews)
  • Myheritage Genealogy Record (4 reviews)
  • Familytreenow Website (27 reviews)
  • Familytreenow Genealogy Record (7 reviews)
  • Familytreenow Customer Care (5 reviews)