PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Familytreenow and MyHeritage as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Familytreenow
MyHeritage

Familytreenow and MyHeritage Overview

Total reviews
79
49
Company responses
0
0
Issues resolved
0
0

Familytreenow and MyHeritage Consumer Ratings

Rank
22 out of 74 in Background and People Search category
8 out of 74 in Background and People Search category
Product or Service Quality
15 in category
3 in category
Customer service
12 in category
3 in category
Website
14 in category
3 in category
Diversity of Products or Services
10 in category
2 in category

Familytreenow and MyHeritage Rating Details

Product or Service Quality
1.4 (24 reviews)
2.4 (21 reviews)
Reviewer's quote

...Now I know how the last scamming calls I was getting started calling my kids, when I blocked their number! This is NOT a legit service! ..

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...I reached out to customer service email and got a reply from Mark, " I am sorry to hear about the issue you are having". "if you have any further questions, please feel free to reply"...

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Customer service
1.5 (23 reviews)
2.7 (26 reviews)
Reviewer's quote

... unsecure by firefox, required me to fill out personal information, but also advised that this form of request had overloaded the company's ability to provide service in a timely manner. I find this company- in its gross negligence of providing address details to the world at large, coupled with an opt out policy that is bogus -non-functional- b...

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Nevertheless, the Premium customer service is worth the premium membership and MyHeritage was really fair by not charging me for those 3 months. Suggested improvements: 1) All in all, I believe there should be more functions to export/print. You can hardly print any of the trees templates which are...

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Website
1.7 (23 reviews)
2.6 (25 reviews)
Reviewer's quote

This website offers an "opt-out" but I get an error every time I try to opt-out. Horrible website. I have followed the lengthy verification I-am-not-a-robot procedure and always get the same error...

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Do not buy My heritage, I tried to log on but my password doesn't work so tried to reset password but was not able to get the proper website to do it. Also can't contact them by phone either or email. All phone numbers given came up no such toll free number or not able to have service in your area...

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Diversity of Products or Services
1.7 (19 reviews)
2.8 (23 reviews)
Reviewer's quote

Hi everyone. Hopefully what I write here will save you some time and aggravation.I tried manually removing my private information from this stupid familytreenow site, and it would not let me because it could not "locate" the information that it was showing about me. Ridiculous. So I emailed them...

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I cant recommend MyHeritage site and services in any means. Their customers service is unprofessional, with very nasty and disgusting behaviour, NEVER able to help. The internal customer service will never solve serious problem if there appears one...

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Familytreenow and MyHeritage Pros and Cons

Pros
  • Program and want to install it on my new computer
  • Only free people tracing service out there
  • Plenty of information
  • Lots of information about ancestors
  • Familiengeschichte ist spannend
Cons
  • Personal information being on the net
  • Personal info disclosed
  • Website does not respond to opting out
  • Scam behaviour
  • Anti-customer attitude
  • Price

Familytreenow and MyHeritage Most Positive Reviews

Top rated reviews
5

I highly rate this site as it helped me solve a puzzle regarding what happened to a dear friend whom I lost contact with...

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5

Eine unkomplizierte und kompetente Unterstützung für ein gekauftes DNA-Kit das wir versehentlich von einer Person zweima...

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5

I think that Familytreenow is an awesome Site. I volunteer reuniting Military Veterans and this Site has helped with my...

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5

After I paid for the upgrade to Complete, I found out that the wrong family tree was upgrade (an old test version).
One s...

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Familytreenow and MyHeritage Most Critical Reviews

Lowest rated reviews
1

They're there to steal your identity and lie about who you're married they're there to steal your identity...

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1

I went to fill in some recently found information regarding my family tree, and saw that my ex-wife was niw running the...

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1

Prefect tool for identity theft and stalkers.

Name, birthday, addresses, mothers family information including her maide...

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1

The media, Trading Standards and Police with the aid of Consumer Groups are looking into this dodgy company

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Familytreenow and MyHeritage Latest Reviews

Recent published reviews
No votes

PLEASE REMOVE MY NAME ON YOUR UNDER DANIELLE
MURPHY

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No votes

I would like to cancel my signature with this website.
I cannot use the site using my email even receiving emails from yo...

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No votes

HI!! MY NAME STILL SHOWING ON YOUR WEBSITE UNDER THE NAME DANIELLE MURPHY.PLEASE REMOVE ASAP FOR MY PRIVACY.

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1

Do not buy My heritage, I tried to log on but my password doesn't work so tried to reset password but was not able to ge...

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Familytreenow and MyHeritage Products and Services

Most reviewed product and services
  • Familytreenow Website (27 reviews)
  • Familytreenow Genealogy Record (7 reviews)
  • Familytreenow Customer Care (5 reviews)
  • Myheritage Customer Care (8 reviews)
  • Myheritage Account (5 reviews)
  • Myheritage Genealogy Record (5 reviews)