PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Redbox and Family Video as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Redbox
Family Video

Redbox and Family Video Overview

Total reviews
899
77
Company responses
0
0
Issues resolved
1
1

Redbox and Family Video Consumer Ratings

Rank
55 out of 287 in Games and Movies category
30 out of 387 in Rentals category
Customer service
47 in category
30 in category
Website
57 in category
48 in category
Diversity of Products or Services
54 in category
39 in category
Discounts and Special Offers
41 in category
22 in category

Redbox and Family Video Rating Details

Customer service
1.8 (397 reviews)
1.6 (44 reviews)
Reviewer's quote

...Got no where with the guy even said when I googled customer service I found it @ pissed consumer. com so redbox is a never again..

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...You don't get snotty with the customers if you're in customer service. And Chase got snotty with me..

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Website
2.1 (387 reviews)
2.4 (38 reviews)
Reviewer's quote

...They refuse to fix their error, and when you go to the Redbox website there is no 'contact us' link or an email to reach out to..

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So decided on my way home from a week drive time from work to pick up some movies for the night. Spent about 45 minutes browsing the store and deciding what I want cuz I'm a slow chooser. I alternate Lee opted for 1 disc oh I nearly released TV series 2 movies from the two for a dollar section, and...

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Diversity of Products or Services
2.2 (357 reviews)
2.4 (38 reviews)
Reviewer's quote

...There have numerous times when the kios weren’t working properly and remained out of services for months. I recently rented several movies and returned them as I have done I the past. 17 days later I noticed a $35 charge on my account...

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I ordered a series of movies in one order and all of them was shipped except for this one which they are still offering up for sale. I have contacted them a few times to find out when it will be shipped. Either they don't respond or claim that they are backlogged. I have done business with other...

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Discounts and Special Offers
2.3 (353 reviews)
2.1 (36 reviews)
Reviewer's quote

...I should be able to use a promo code for any service that Redbox offers. Many people do not want to go out during this time, and are fearful of = touching a high traffic kiosk like a Redbox. I was not asking for anything free...

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Every time I rent a dvd in their Belleville, IL. locations. They freeze and skip halfway into a movie. The boxes they come in are dirty and sticky too. They say sorry and go back to playing on phones. Employees are lazy and gross.

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Redbox and Family Video Pros and Cons

Pros
  • Easy to rent movies
  • Convenient
  • Affordable movies
  • Used to be friendly an polite
  • Close to me
Cons
  • Terrible customer service
  • Customer service and problem resolution
  • Poor customer service
  • Product availability
  • Poor marketing
  • Lazy employees its dirty and unorganized

Redbox and Family Video Most Positive Reviews

Top rated reviews
5

Box office hits like How To Train Your Dragon 2 are no longer available from Redbox in Blu Ray. I'm not sure if Redbox...

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5

Ok, so I went in and applied. Took the testing that everyone on here is crying about. Passed the test. Passed the first...

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5

The movie the Eaters sucks *** !

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4.4

I called requesting a particular game, the girl answering the phone said they had a copy. I asked her to hold it for me...

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Redbox and Family Video Most Critical Reviews

Lowest rated reviews
1

Redbox online app is a piece of ***. 3rd time took money an no movies reserved then it want let you rent a movie...

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1

The Family Video in Somerset, PA is an absolute terror to shop at. The STORE MANAGER gets pissed off if anyone asks her...

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1

Redbox took $18 extra out of my account for being 2 days late on three movies. That is added on to the $2 i spent per...

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1

I had an interview with Family Video, then was told I could come back the next day to take a test that would decide my...

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Redbox and Family Video Latest Reviews

Recent published reviews
1

Talked to rep about a $30 charge for a movie returned. Got no where with the guy even said when I googled customer...

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1.8

I ordered a series of movies in one order and all of them was shipped except for this one which they are still offering...

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2.3

No one spoke instead hung up

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1.4

I went to the Tahlequah Oklahoma branch I believe the date was April 17th. It was a Friday. I know one man named Chase,...

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Redbox and Family Video Products and Services

Most reviewed product and services
  • Redbox Movie Dvd Rental (124 reviews)
  • Redbox Dvd Rental (91 reviews)
  • Redbox Customer Care (86 reviews)
  • Family Video Customer Care (16 reviews)
  • Family Video Dvd Rental (7 reviews)
  • Family Video Movie Dvd Rental (3 reviews)