Family Mobile vs Tracfone

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Family Mobile

Telecommunications
  • 0 ISSUES RESOLVED
  • 50 TOTAL REVIEWS
  • $4.9K CLAIMED LOSSES
  • $231 AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • I never had any problems until about a couple of months ago 2
  • Affordability 1
  • Worse so called prepaid company 1
  • Price is ok 1

Customers don't like

  • Customer service6
  • Overseas customer service3
  • Pathetic family mobile service and payment servicing3
  • Family mobile2
  • I did not like the paying part2

Products by Family Mobile

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Tracfone

Telecommunications
  • 10 ISSUES RESOLVED
  • 944 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $735 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
  • No contract 11
  • Cost when i used very few minutes 10
  • Good service for years 10
  • Price 10
  • Having the same phone number 7

Customers don't like

  • Poor customer service20
  • Untrained call centers13
  • Rude customer service people11
  • Customer service10
  • Service while trying add minutes7

Products by Tracfone

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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